I recently purchased a car there. The staff I dealt with were professional and easy to work with…read more My problem is with the sales manager and most likely the owners/corporate. They made a mistake on my paperwork, which cost me several thousand dollars. None of us caught it (salesman, finance or me) because they bundled the numbers into one amount. I believe this was done deliberately to keep me at the number I needed to make the purchase. In hindsight, I should have told them to pack sand and ask for my trades back (which they had already sold). All of this happened a month after I bought the car. Reading reviews of other Deacon Jones dealerships, looks like this is the norm. I even asked what they were going to do to make me feel better about the deal...even a t-shirt or keychain but was denied and told "we don't do that". I also own a Jeep I bought a from their Jeep dealership. Soon in the market for my wife a new car and will buy from another local dealer or drive somewhere else. I hate it for the local employees because they are truly helpful and caring.

I saw a very specific vehicle that checked all the boxes I was looking for. Actually I saw many of…read morethese vehicles over dozens of hours of extensive online searches over a few weeks. They were all either out of my budget, too many miles, overpriced... CarGurus led me to DeaconJones Ford in Clinton,NC to a very reasonably priced, great mileage, loaded-options vehicle, with service and title history, accident free, smoke free, you get the idea. I picked up the phone and called to inquire. I was greeted with promptness and professionalism. They immediately answered all my questions and sent me figures within a few minutes! Luby was my contact in sales and it was like talking to a family friend. True gentleman with over 40 yrs experience. I was ready to cut another block with him on the test drive. No pressure, no games, upfront pricing. I had already shopped financing options yet ended up financing through them as well with their competitive rates. Made a scenic 2hr trip down to test drive and hopefully purchase. They had all paperwork ready to go as promised, vehicle detailed, AND a full tank of gas! Again, no games! Sent me everything I asked for beforehand, and it was exactly as described over the phone and ready to go - no pushy upsells on options, etc. General Manager Thao was awesome to work with. I forgot to call my bank beforehand and let them know I was buying a vehicle, so the only delay was on me! It was the best experience I've had buying a car, and I would recommend you start here and save yourself time and headaches. They also had several vehicles that would have worked for me- and I was looking for very specific features. Top notch experience and drove away with a smile- and I never leave reviews!

My experience was the best ever. I was in and out quickly. No hassle. Kevin is truly the best as is…read morethe others. I will go back when I'm ready to trade in but Kevin got me in my 2023 Toyota Rav 4 quick and easy. He is by far the best. I will be referring people to this dealership.

Pretty sure they are deliberately doing more damage to my car to get more money out of me. Took it…read more3 years ago due to coolant leak. They tell me it is the thermostat housing, replace it, charge $250. 3 months ago had a coolant leak that was much worse. coolant leaking faster than I could put it in. With my car there is a special warranty covering the water pump. They replaced it, then called me and said "your thermostat housing "fell apart", we had to replace it, it'll be $150." Wtf? Let me add that the so called replaced housing 3 years ago did NOT fix my leak, it was just a hose that needed replacing. The person who replaced the hose stated the thermostat housing appeared to be old, not a newly replaced one.

Service what you sell. You sell a 4.80-12 trailer tire but claim your machine cannot do a trailer…read moretire. I went elsewhere.

My oil cap was not one that they usually pull to drain therefore they denied me service. I will not…read morebe back.