1. Advance Auto Parts

    1. Advance Auto Parts

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    Cocoa, FL

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    Advance Auto Parts

    1.0 (1 review)
    Open 7:30 am - 9:00 pm
    Updated a few days ago

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    2 months ago

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    Advance Auto Parts

    Advance Auto Parts

    (2 reviews)

    With the last posted review in April of 2014 ... I just have to post a most recent experience .. 2…read moredays ago I placed a paid order for 2 marine batteries to be picked up by a second person that day or the next ... because there was some confusion on my part .. the counter person and persons had to take more time than a bit normal ... I cannot describe how wonderfully helpful and patient they were .... The disappointing part was all that time and work ...... the person for whom they were for , was unable to get there to pick them up , .. requiring my call to cancel the order .. They were kind and courteous .. and said , 'no problem ' .. no question they are some times short handed and rushed ... it just calls for a bit of courtesy and patience on the part of us , the customer ..

    I'm so done with this "retail" store. They are always under staffed or at a minimum their…read moreprocesses are dysfunctional. I challenge anyone to walk in, pick a product and not have to wait more than 5 minutes to even begin to check out. I usually have to stand, along with 2-3 other customers while their sole counter person is on the phone discussing the virtues of a water pump warranty. All the while some guy sits there at the wholesale desk in plain view of all the waiting retail customers, and refuses to help let alone make eye contact for fear he will need to offer some customer service. They have staff in back running around attending to wholesale delivery service, which is fine, but if you are going to have a retail store, than have the expected friggin retail service.

    Eckler's Automotive Restoration & Performance Parts - What they sent

    Eckler's Automotive Restoration & Performance Parts

    (114 reviews)

    Don't buy anything from this company. They have false product descriptions and photos on their…read morewebsite. They sent me a minimal amount of what was advertised and won't offer a full refund, instead offering store credit basically trying to get me to buy more things from them after they already lied. I have photos below of what they have pictured and described and what they actually sent me.

    Purchased rotors for my 1969 Corvette, had the item shipped to the shop where the car is. The…read moredelivery drivers were going to the wrong place despite the delivery address being correct. I tried to call the delivery company to let them know they are making an oversight on the delivery location and to do this only Eckler had authorization. I contact Eckler to let them know all they had to do was call the delivery company to let them know they are attempting to deliver to the wrong business and the delivery driver just needs to walk 20 feet forward to find the right shop. They refuse to do this tell me that my only options are to return the item to them and then they send it back? The manager making this decision was a female, when I explained to them how low IQ this sounds they my other option is to process a return and get my money back in 10 business days. So pretty much they took my money on April 1st and wanted to return back around April 25th because the manager was not capable of picking up a phone and calling the carrier to tell them a piece of information required to complete the transaction. If anyone from Eckler is actually reading this, which I assume not based on the this business being a 1.1 Star out of 100+ reviews, I highly recommend reminding your employees that when they are employed that the main objective is to act in the best interest of the company you are getting paid by and not to sabotage the business out of laziness. That is all.

    Advance Auto Parts - autopartssupplies - Updated September 2026

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