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    AutoZone Auto Parts

    5.0 (2 reviews)
    Open 7:30 am - 9:00 pm

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    EJ Cocoa Used Engines - LARGE INVENTORY

    EJ Cocoa Used Engines

    (2 reviews)

    On February 18 I purchased a transmission that was supposed to have 68,000 miles. After my mechanic…read moreinstalled it following the correct procedure (new filter and new fluid), it was discovered that the transmission pump was defective. When I contacted the company, they first said they would send another transmission. Later they changed the story and said they would refund my money, but only if I paid my mechanic again to remove the transmission so they could pick it up. I paid again for labor to remove it. When they came to pick it up, they suddenly claimed that a warranty seal was broken and refused to take the transmission back. To make matters worse, they left the transmission in the middle of the street in front of the repair shop where my car is currently disassembled. At this point I have spent over $6,000 and my vehicle is still not repaired. It is extremely frustrating because no customer pays this amount of money expecting to buy a problem instead of a working product. Because of this situation, I will be filing formal complaints with the Better Business Bureau (BBB), the Florida Attorney General, the Florida Department of Agriculture and Consumer Services, and the Federal Trade Commission (FTC). THIS COMPANY IS A FRAUD. THEY DO NOT HONOR WARRANTIES WHEN THEIR PRODUCTS ARE DEFECTIVE, AND THE PARTS ARE SOLD WITH INFORMATION THAT DOES NOT MATCH THEIR REAL CONDITION

    I went there to have my oil changed. They were quick & explained everything to me. I will…read moredefinitely go there again.

    Mike Erdman Toyota

    Mike Erdman Toyota

    (138 reviews)

    I wasn't even in the market to buy a car. I've bought and…read moresold cars personally for 20 years. I've never been sold something. I didn't wanna buy, but came across an ad on the website. It was too good to pass up. From the customer service and booking appointments to the sales and finance team, and then the sales manager, ensuring that everything about the used vehicle I bought was good to go. Makes this the best carbine experience I've ever had in two decades. I had my car, estimated different places and offered the best bank for my buck at this dealership. Note: I went into the purchase with information, comparables, preapproved, and cognizant of my purchasing power as an informed consumer should so this undoubtedly contributed to my overall positive experience The dealership itself is super easy to find and has plenty of water and coffee, and comfortable seating in a perfectly cooled series of waiting areas with plenty of natural light coming in. I was put in a loaner vehicle while small issues were worked out and I'm more than happy with the way that I was treated throughout the entire entirety of this process. This is the kind of company you want to do business with.

    I left Mike Erdman Toyota feeling angry, frustrated, and taken advantage of…read more My service advisor was Melina Johnson, and while she was polite during our interaction, the way the pricing was presented to me left me feeling completely misled. I brought my 2024 Toyota Tacoma in for routine service and was quoted approximately $75 for an oil change, a free tire rotation, and roughly $140-150 for rear brake service. During the inspection, I was told my rear brake pads measured 5 mm. In other words, this was not an emergency repair. The brakes were not unsafe, and the repair could have waited. I approved a repair I didn't need today because I believed I was receiving the price I was quoted. That is where my frustration begins. The brake job somehow landed at the very top of the quoted range. The oil change ended up higher than the number that was discussed. Then taxes, shop fees, and additional charges pushed the final amount charged to my card to $280.75. When I questioned the difference, the explanation I received was that the quoted prices were "before taxes and shop fees." Frankly, I found that explanation unacceptable. Taxes and shop fees do not magically appear after a customer agrees to a repair. Those costs were known before I authorized the work. If the actual amount I was expected to pay was close to $281, then that is the number that should have been presented before I was asked to make a decision. What bothers me most is that this was a non-urgent repair. Had I been given the true out-the-door cost from the beginning, I very likely would have postponed the brake service and waited until it was actually needed. Instead, I feel that the lowest possible numbers were emphasized to get approval, while the real cost only became clear afterward. The entire experience felt predatory. It felt like a sales process designed to make a non-urgent repair sound inexpensive enough to approve, only for the final bill to grow once the customer has already committed. Whether that was intentional or simply the way this service department operates, the result was the same: I walked away feeling deceived. Customers should not have to do mental math, guess at hidden costs, or wonder what the real total will be. Customers deserve honest, transparent, out-the-door pricing before they authorize work on their vehicles. I trusted the information provided by Melina Johnson when deciding whether to spend my money. Looking back, I feel that trust was misplaced. The repair may have been completed correctly, but the way it was sold and priced felt predatory, misleading, and unworthy of the trust customers place in a dealership service department.

    AutoZone Auto Parts - autopartssupplies - Updated June 2026

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