Bottom Line: They are great with Customer Service…read more They will put your wiper blades on. They will also replace the headlight bulb for you. Those 2 reasons alone will have me coming back to only AutoZone for all of my do-it-yourself car needs. There is always a line of people at every AutoZone that I've ever gone to. They move the lines fast. They always have knowledgeable people working there. It's not like one of the big box stores that have clerks or cashiers that just happen to be stocking or ringing your orders in the auto department. These employees consistently know their stuff. Bottom Line: Whenever I need anything for my car - I'll pass by all the other car stores until I find an AutoZone.

Took our 2016 Ford Taurus to the Cocoa Auto Zone because of a battery issue. the receipt had faded…read moreand was barely legible, but the stafff looked it up and applied the appropriate warranty credit and then did a nice job installing the battery. they took the time to clean the terminal connectors as well as cleaning the terminal pads. The staff and manager did a great job.

I called A-1 Island Auto Salvage right at closing time looking for a part for my Chevy Blazer the…read moreperson that answered told me that he would go and look to see if they had the vehicle and would call me back. It was a while later definitely way after closing time and to my surprise the gentleman called me back and even had the part I needed for I have looked all over other states for this part. I will definitely be there to purchase the item. It was a great thing he done for me and it being a Monday on top of that. Sorry I forgot his name and didn't right it down but a big Thank You. Melvin Durand

From the owner: Auto salvage we sell parts for all types of cars and trucks. Engines, transmissions, suspension,…read morebody parts, mechanical and interior parts u pull it available for some parts. We buy junk or unwanted vehicles. Towing available.

Do not buy parts from NAPA's online store. You will not be able to return the parts to a NAPA…read morestore. I purchased $900 worth of brake parts (Brembo rotors and Akebono pads for 2 cars) that their website said guaranteed fit for my cars and $500 of the parts were incorrect. Tried to return to store and they stated I had to deal with NAPA Online. Well 3 months later, 4 calls and 10 emails and no responses to emails and no resolution.

I needed a couple of parts for my van one weekend (A/C…read moreblower motor resistor melted the connector, a common problem with these Chevy vans, you need both the resistor module and a new connector pigtail). Should not be hard to find, right? Tried every one of the chains in the area. Only NAPA had them in stock, everybody else was "we can get it for you Monday". Big help for anyone who has, like, a day job and a wife who gets crabby when she sweats. Start here and save yourself some disappointment.

Jake Gilbert answered all my questions and provided us with great results on our 2 Nissans.read more

Wanted to get a grill guard. Called and emailed several times. Sent exactly what I wanted. Never…read moregot back to me. I guess they don't need the business. I found someone else to help. The response is a total lie. Never called me until I emailed them and said nevermind, I found someone else since they were not helping me. I called several times and emailed several times. They emailed me back once and said they would look into it and never got back to me. They NEVER sent a quote. So not only do they blow off customers but they also lie since I guess the customer is always wrong.

On February 18 I purchased a transmission that was supposed to have 68,000 miles. After my mechanic…read moreinstalled it following the correct procedure (new filter and new fluid), it was discovered that the transmission pump was defective. When I contacted the company, they first said they would send another transmission. Later they changed the story and said they would refund my money, but only if I paid my mechanic again to remove the transmission so they could pick it up. I paid again for labor to remove it. When they came to pick it up, they suddenly claimed that a warranty seal was broken and refused to take the transmission back. To make matters worse, they left the transmission in the middle of the street in front of the repair shop where my car is currently disassembled. At this point I have spent over $6,000 and my vehicle is still not repaired. It is extremely frustrating because no customer pays this amount of money expecting to buy a problem instead of a working product. Because of this situation, I will be filing formal complaints with the Better Business Bureau (BBB), the Florida Attorney General, the Florida Department of Agriculture and Consumer Services, and the Federal Trade Commission (FTC). THIS COMPANY IS A FRAUD. THEY DO NOT HONOR WARRANTIES WHEN THEIR PRODUCTS ARE DEFECTIVE, AND THE PARTS ARE SOLD WITH INFORMATION THAT DOES NOT MATCH THEIR REAL CONDITION

I went there to have my oil changed. They were quick & explained everything to me. I will…read moredefinitely go there again.

I went to the advance auto parts store on dixon in cocoa a couple of weeks ago the employees are so…read morerude except for one, it was a young black guy he took the time to help me and answer my questions. Everytime I go here they have new people working there the black guy is someone they definitely need to keep and learn how to treat customers from him. He asked me if I needed help he didn't run away like the other workers do. I really appreciate him.

Poor customer service. I went to Advance Auto Part on 08/05/2024@7:30pm the employee was so rude!…read moreI left and went to AutoZone. I used to love the great customer service at this store. I have been hearing about how nasty this man attitude at this Advance Auto Parts in the pm hours. I called my friend to ask her how did the worker look that was so nasty to her. She describe the employee face that was so nasty to me. With this worker attitude. If Advance Auto Parts keep this workers they will loose business or go out of business. Rude people just don't need to be working in retail (custom service)!

I wasn't even in the market to buy a car. I've bought and…read moresold cars personally for 20 years. I've never been sold something. I didn't wanna buy, but came across an ad on the website. It was too good to pass up. From the customer service and booking appointments to the sales and finance team, and then the sales manager, ensuring that everything about the used vehicle I bought was good to go. Makes this the best carbine experience I've ever had in two decades. I had my car, estimated different places and offered the best bank for my buck at this dealership. Note: I went into the purchase with information, comparables, preapproved, and cognizant of my purchasing power as an informed consumer should so this undoubtedly contributed to my overall positive experience The dealership itself is super easy to find and has plenty of water and coffee, and comfortable seating in a perfectly cooled series of waiting areas with plenty of natural light coming in. I was put in a loaner vehicle while small issues were worked out and I'm more than happy with the way that I was treated throughout the entire entirety of this process. This is the kind of company you want to do business with.

I left Mike Erdman Toyota feeling angry, frustrated, and taken advantage of…read more My service advisor was Melina Johnson, and while she was polite during our interaction, the way the pricing was presented to me left me feeling completely misled. I brought my 2024 Toyota Tacoma in for routine service and was quoted approximately $75 for an oil change, a free tire rotation, and roughly $140-150 for rear brake service. During the inspection, I was told my rear brake pads measured 5 mm. In other words, this was not an emergency repair. The brakes were not unsafe, and the repair could have waited. I approved a repair I didn't need today because I believed I was receiving the price I was quoted. That is where my frustration begins. The brake job somehow landed at the very top of the quoted range. The oil change ended up higher than the number that was discussed. Then taxes, shop fees, and additional charges pushed the final amount charged to my card to $280.75. When I questioned the difference, the explanation I received was that the quoted prices were "before taxes and shop fees." Frankly, I found that explanation unacceptable. Taxes and shop fees do not magically appear after a customer agrees to a repair. Those costs were known before I authorized the work. If the actual amount I was expected to pay was close to $281, then that is the number that should have been presented before I was asked to make a decision. What bothers me most is that this was a non-urgent repair. Had I been given the true out-the-door cost from the beginning, I very likely would have postponed the brake service and waited until it was actually needed. Instead, I feel that the lowest possible numbers were emphasized to get approval, while the real cost only became clear afterward. The entire experience felt predatory. It felt like a sales process designed to make a non-urgent repair sound inexpensive enough to approve, only for the final bill to grow once the customer has already committed. Whether that was intentional or simply the way this service department operates, the result was the same: I walked away feeling deceived. Customers should not have to do mental math, guess at hidden costs, or wonder what the real total will be. Customers deserve honest, transparent, out-the-door pricing before they authorize work on their vehicles. I trusted the information provided by Melina Johnson when deciding whether to spend my money. Looking back, I feel that trust was misplaced. The repair may have been completed correctly, but the way it was sold and priced felt predatory, misleading, and unworthy of the trust customers place in a dealership service department.