WARNING: Bait and switch tactics/ Unnecessary Credit Pull!…read more Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed the truck was available so I gave permission for them to run my credit to be approved for financing based off of their word that the truck was available. The very next day (within 17 hours) we were suppose to test drive the vehicle and I get a call from our salesman saying the vehicle had sold. I called the general manager of the dealership that the truck was at, he claims the truck had been "pending sale for 2 weeks!". My salesman's told me the truck was sold the night before and driven off the lot; the GM tells me it's still there pending sale... They claim they will work with me now that I have a hard hit on my credit and an open approval through a lending service in their system. After many back and fourth conversations with the GM who was supposedly going to figure out a fix to this never did. They didn't want to budge on any pricing on other potential vehicles they had in our price range to fit our approval rates.. The GM also gave me false information about my approval and how it was only approved through them and I couldn't take my approval elsewhere without getting another hard credit hit on my credit. This was in fact wrong... It has been 10 days since I was told the truck was sold however the truck is still listed on their website as available.. This makes me believe they use bait vehicles to harvest your personal data and credit profiles and to put you in a situation where you scramble to act fast in purchasing a vehicle only through them.. Be advised and shop elsewhere. - I took my business elsewhere and explained the situation to a different dealership. They did not have to do a hard credit hit (like Richardsons GM told me they would) and I used the same approval that was open through the same lending services with a different dealership. This new dealership gave me my rates to the truck I was interested in. Reassured me that since I was approved that the keys to that vehicle will be put aside specifically for me and no one else. I went down the very next day and test drove and bought the truck. No nonsense and informed salesman and financial manager! Richardson dealership lacks exactly that. DO NOT TRUST THEM WITH vehicle availability and definitely not with financial questions.

I bought my Ram truck from them and they were fantastic! They answered all my questions about my…read morenew truck and they delivered it to my house (during the pandemic). It was a great experience and I absolutely love my truck!

I would give them zero rating. I took my car there because my car was bogging and when I put it in…read morepark, it would say system fail. Make sure your emergency brakes on. They told me there was nothing wrong with my car. A month later, I took it to another Ford dealer and it was my transmission needed to be rebuilt or replaced. I had the extended warranty. It was rebuilt. They made me feel like I didn't know what was going on with my car and I just wanted to get rid of the car. I've heard so many bad things about this Ford dealer I would never refer anybody

Bought a new 2024 Ford Bronco from this dealership. Found out just now that vehicle had been in an…read moreaccident that was reported on a carfax prior to purchase. Accident occured on May 11 2024, purchased July 8th 2024 . The dearship presented this as a new vehicle that had not been damaged. This dealer failed to provide a carfax or notify me of said accident and damage. The vehicles value was depreciated before I even purchased it, and I was charged full value for the vehicle. I was offered only an apology. When buying a new vehicle from dealership be sure to ask if it has been involved in any accidents. The carfax says vehicle was backed into in parking lot, the dealership claims that is not what happened and a car crashed into a pole that landed near the vehicle I purchased and the dirt that was flung up damaged the bumper causing it to be scratched.