Zero stars.... But Yelp requires at least one star to post a review. Manager discriminated against my partner because she is an obvious gay woman. He took two customers in succession before helping her. One being a young attractive woman in short-shorts and disgustingly took his time helping her. When my partner found herself being blatantly ignored she spoke up and asked to be helped. As she was there only to pick up a UPS package that required minimal amount of time. Yet he proceeded with badgering her over the process. Disgusting bullying. This man doesn't have any place working with the public and the leadership of Advance Auto needs to address this immediately. #upsneedstobeaware #ups read more

I tried to order wiper blades to pick up in Danvers. "Order online, pick up at store! Free installation!" Sounds good, right? Everybody does "order online, pickup at store" nowadays. Should be simple. Got an email saying "your order is ready for pickup." Went to pick up. The Danvers store said they couldn't sell or provide or process anything because "the whole system is down." Even the phone didn't work. For a whole week I could neither get the parts nor get my money back. Finally got the order cancelled, and thought "OK I'll just try another store, Haverhill." WRONG!!! I got an email saying, "Your online order is ready for pickup!" and when I arrived there was a total incompetent slobbering idiot at the desk who had no idea how to deliver an online order. Took forever trying to find the order, then when he finally found it he claimed he had no idea how to find the part. I had provided the order number, as well as the EXACT NAME and ITEM NUMBER of the part. Not referencing any of this specific data he was given, instead he yelled to another illiterate, "Hey what's a conventional wiper? What's "conventional" mean?" to which his fellow moron replied, "I dunno, never heard of it." The rest of his "conversation" consisted of constantly repeating "HoneyBabySweetieLoveDoll" in a mocking, suggestive voice, and some high-pitched non-human squeals. Eventually (about 20 minutes later) he and the other dullard came back to the front counter all excited that they found the part. Whereupon the other (female) counter employee held up my order, saying "Look it's right here." It was sitting on the counter the whole time. Slobbering moron claimed he wasn't given the necessary information. I can see from other reviews that they don't know that the 21st century has arrived and women are customers who want to be treated with respect. I honestly don't know what was worse, being constantly addressed inappropriately - catcalled - by this disgusting pig, OR his total inability to do anything productive. Is he just someone's unskilled grandfather who needed a job? Your business would be better off giving him a no-show job. OK, I will try Danvers again. Se what century they're up to now. read more

they suck poor attitude, did online order, arrive and they said they did not have oil . stated they would match price instead with another brand they were trying to charge me an extra 26 from what online order was. the reason why these brick and mortar stores closed, people rather shop Amazon instead of dealing with piss poor attitudes, and no concept of customer service . 200 main st Haverhill can't wait to see it close. read more

refused to refund me a core charge for a used alternator. couldnt tell if it was grift or incompetence

This review goes against the manager Simon. I bought some touch up paint in the Plaistow NH store because I was in that area at the time. It must have been a bad batch because it did not even come close to matching. So I tried to return it at the haverhill store. I admit I did not have the receipt so he said he could not return it. He did say that if I found the receipt he would take it back. Guess what, I found it! I went back and he REFUSED to take it back then he said " oh, you got it in the Plaistow store, go return it there ". I left pissed off, but i was not going to be in the Plaistow area so i did not go. A few days later I was in Salem, NH, so I went to that store and they returned it no problem. I have dealt with the Haverhill location not returning items from another Advance store once before years ago, but that manager is no longer there. Guess they don't want to bring their " numbers " down. read more

Last time I will shop Here. I went to buy a part for the car. Worker was rude and told me he was closed but had enough time to talk to his buddy when they are closed? I had to leave at least one star but they didn't deserve that much. Very dissatisfied with customer service from this place. 0 of 10. Very sad. read more