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    Ira Lexus

    3.4 (120 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Ira Lexus

    Auto brake repair

    Auto engine repair

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    Another shop finds nothing wrong.  Only problem is I had been trying to use an unprogrammed spare key!

    On 9/3/22, my car was towed into Ira Lexus of Danvers because it would not start. On 9/6/2022, the dealership tried to charge me $821.04 to install a new battery and replace what they said was a hopelessly corroded positive battery terminal, saying the car would not run without the work. I declined, paid the $195 they charged me for "diagnostics", and took the car for a 2nd opinion. Less than 1 hour after I left the dealership, another licensed shop gave me a printout indicating "good battery", and said there was no problem whatsoever with the terminals or connections. It turns out that the only reason the car would not start was that I had been trying to use an unprogrammed spare key. The car starts and runs fine using my usual key- which I had already provided to the dealership the day before with the request that they try it first before doing further diagnostics. I immediately drove the car (that was- and still is- running just fine) back to the dealership, showed them the printout from the other mechanic, and asked for my money back. They claimed their instruments had shown that the battery was bad. I'd like to believe this was an honest error, but I have no explanation as to how they could have seen extensive corrosion where there is none, and how they did know that the only "fix" needed was to use the correct key (with which they had been provided). To their credit, they immediately refunded the $195 diagnostic fee I had paid. Sadly, I'm not sure they will ever be able to restore my faith in either their expertise or their honesty. I am beyond disappointed to lose what had previously been a trusted and respected resource.

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    Absolutely everyone who works there is so nice. Service operates like a well oiled machine.

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    Amy, thank you for your 5-star review!

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    Ask the Community - Ira Lexus

    Review Highlights - Ira Lexus

    I also need to commend Mike (the gentleman who helped explain all the technology in the car).

    Mentioned in 10 reviews

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    Herb Chambers Chevrolet of Danvers

    Herb Chambers Chevrolet of Danvers

    (84 reviews)

    This is one of the few auto repair shops that has mechanics who truly know how to repair EVs. When…read moreI brought my Chevy Volt to this garage it needed work that other dealerships without EV experience/expertise had turned down or not known how to do. They fixed my car and added years to its life. They have a good operation there. I'm grateful for their work.

    Nice people in both sales and service departments but make no mistake, they will rip you off just…read moreas often as any other used car dealer. You will pay a premium for a used car here but you won't get value or any kind of backing up from Herb Chambers. I bought a used Equinox and paid thousands more than a similar one at used car dealers nearby, and within a month I started having problems. Brought it back and they found two solenoids that had to be replaced at $361 each. Then they charged me $318 for a tire sensor, and $142 for a headlight bulb. Total bill came to about $1,300 because they also charge hundreds of dollars for a diagnostic as soon as you give them the car. I didn't mind paying for a headlight and tire sensor, but they totally gouged me in the price. And it's very apparent that they cleared the codes so the engine light would be off long enough to sell the car and pass inspection, and then it was OUT THE DOOR. I've bought from other Herb Chambers dealers and always had good treatment, but save your money and buy your cars elsewhere, you'll save thousands. Herb Chambers has gone downhill.

    Ira Lexus - car_dealers - Updated August 2026

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