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Advance Auto Parts

2.5 (8 reviews)
Closed 7:30 am - 9:00 pm

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Pick Your Part - Houston SW

Pick Your Part - Houston SW

1.7
(25 reviews)

*************NO STAR ZERO STAR NEGATIVE 5***************…read more On Saturday 2/7/2026, I visited Hiram Clarke Road yard for center console. The price for a center console is $21.69 per their website. I spent an hour removing the console from the vehicle it was hard and laborious. At the check out window, the casher gave me price of almost $108. I know exactly their business model and it's unethical and borderline immoral. They insult the customer's intelligence by up charging them with their asinine verbal gibberish about wires, plugs, cables which is a part of the console and can't be removed. So the uneducated casher and her supervisor, both broadline illiterate tried to pull a fast one on me, price jumped from the advertised price for a complete console from, $21.69 to $108 dollars. Their logic is the price of $21.69 is for 1/5 of the console the rest is add on according to the mood of the casher and how much he/she like to embezzle/rob unsuspecting customer(s) that day. They treat you like if you are in a third world country with total arrogance, assuming that you are stupid customer. This so unscrupulous and borderline thuggery, robbing their customer in the open with full immunity. Absolutely no moral conviction as they lie about the price on their website and try to rob you at the checkout window. I just left the console and walked out. Wasted the unwarranted $5 dollars entrance fee to walk on dirty. Stay at home and buy on Facebook Marketplace or Ebay and save yourself the humiliation dealing with this unscrupulous so called business.

El lugar se recomienda pero la administración, muy mala atención,necesitan cambiar de Manayers los…read moreencargados no le ayudan a uno cuando se tiene que hacer devoluciónes, los encargados necesitan ser remplazados

Sterling McCall Hyundai

Sterling McCall Hyundai

2.5
(288 reviews)

We came in on a Saturday afternoon, after a funeral. We had some time to Jill before a birthday…read moreparty. Busy weekend. Anywho, unlike most dealerships I've been to, nobody waiting outside for me like a vulture, we walked up to the desk and they paired us with Aaron Galvan. I let Aaron know what we were looking for, and that our goal was to test drive, but not buy. Aaron was cool with it, not pushy at all. We went for the Santa Fe hybrid, but he also got us into an Ioniq 9 that we also really liked. I had already ordered a car from car max to be shipped for a test drive, so I had to at least wait for that to make sure I got my money's worth. He also was a key to look up there partner dealership's genesis inventory, which or my current competitor withh Hyundai. The facility was very clean, and the folks were really nice all around. I've been car shopping enough to know this is the exception, and not the norm. Would definitely go back for future purchases. Following up a couple weeks later. Initially didn't get a lot of communication, but it did start back a week later. Unfortunately they didn't get the inventory I was looking for once I passed on the car max option. But definitely liked working with this business and would do so again.

Extremely disappointed in my experience the past year. From the day we bought the car up until…read morethis point, not one person has taken action to make things right or correct their errors. The only helpful person so far was a third party person whom I met through a computer screen, not even in person. I have a list of people who I had to and continue to deal with, and documentation of everything. They have incorrectly filed my vin number under another person, and seem to be in no rush to rectify it. Not only is this legally an issue, but I am also not able to use the bluelink that I should have had access to the past year. I have talked to managers from several departments, people in accounting, sales, even the service department. Do not work with any of the following: Jessie Valdez, Andrew Narvaez, Alicia Perez, Al Garcia, Antonio, Anthony

Master Hitch

Master Hitch

4.9
(91 reviews)

This place is awesome. Every single human in this location is knowledgeable and helpful. I came in…read morewith a motorcycle hitch carrier that was designed for a 2" receiver. I bought a new truck with a 2 1/2" receiver. Even with the reducer, the play in the motorcycle carrier was unusable. They grinded down the ubolt stabilizer so it would properly fit my receiver. It improved the situation about 50% Then Brian told me about a product that could possibly remedy my dilemma.. He warned me it was a bit pricey but we had nothing to lose to try it out to see if it would work....and I'll be damned....worked like a charm. It was expensive, but not as much as buying a new motorcycle carrier. I wish all companies still operated like these guys. (If they did the world wold be a much better place). If you get to speak with Brian you will be in great hands!

Incredible customer service. Technical skills A+. I had an old front bumper mounted to my older…read moreF-350 and an older grill guard to my older Suburban. I want to keep my old truck looking old and capture the patina from years of farm use. Solid job! I will return for extra lights and other items to be mounted! Expertly carried out in every detail. Required welding on my pickup and painting for my Suburban. The owner is always there and I witnessed him talking with every customer explaining in detail the ins and outs of what they needed. They get A+++. I knew exactly what I was going to receive ahead of time. Perfect! No surprises! I will not go anywhere else! Ever

Sterling McCall Lexus

Sterling McCall Lexus

3.2
(450 reviews)

I'd like to thank service manager John and his team for exceptional service give the large volume…read moreof vehicles coming in and out. The customer service was top notch, uber requested was fast, and overall a very good experience. Recommend this location for service.

Update 17Jul2026: The sales manager, MyLinh Salazar,…read morecontacted me saying that I was a valued customer and had indeed purchased multiple vehicles at this location. Lexus would take care of my windshield replacement. Maybe they do care about their customers? MyLinh promised me that she would let the service department know and I just needed to schedule service with them. Everything would be on my file. Welp, I texted the customer service line to schedule an appointment; the same line I use to schedule vehicle services. Ana couldn't figure out how to schedule and kept deferring. She first told me that they would arrange for a manager to call me; which they did, and I explained the situation. Ana finally said she can schedule my appointment and to find a date/time that works. Once I provided that information, there way a 2-day delay. She told me she needed to talk to her colleague and they'll get back to me as soon as possible. That was June 2nd.. no response via that text line to this date. Skip forward a week or two, I decided to call the service department directly. I explained the situation, gave them MyLinh Salazar's name and that I would like to schedule a complimentary windshield replacement. Easy peasy.. I got in the books and was scheduled for June 10th at 8am. I came in to drop my vehicle off and they set me up with a loaner fairly quickly, with the understanding that they would call me in a few hours when my vehicle was done. I asked them this question specifically and this was the exact response. 4pm rolls around and I'm curious why they haven't called or provided any updates. I never received a text from the service team, which is abnormal, so I called the service line directly. My service provider called me back and told me they were still waiting for the parts. Why did they schedule a windshield replacement appointment and never order a windshield! Wtf?! So I wasted 2 days of them just keeping my car cause they didn't have the parts to do the job. Austin finally confirmed they didn't get everything in until Friday morning, June 12th. My vehicle was not ready until very late Friday, around 5:30-6pm. I opted to pick up my vehicle Saturday, June 13th, 3 full days later. I'm not sure what's going on with this dealership or their service department. It was a really bad experience, on top of a really bad sales experience (see below) the last 2 vehicles. 18May2026: One of the shadiest businesses I've ever worked with. I've purchased 3 vehicles here over the years and each time, the experience gets worse. My first vehicle was about 10 years ago when Sterling McCall Lexus actually cared about giving stellar customer service, but I've seen this mentality decrease over the years.. maybe due to demand but it's completely unacceptable. I bought my 2nd vehicle during covid and had to wait for it to arrive from Japan. The negotiations felt like a "bait and switch" experience, where they say one thing and come out with completely something different on paper. Luckily we read behind the lines and called them out on it before the documents were complete. This last time was a year ago, and it was with Finance. Again, a sought after vehicle. I had a deposit down and thought it was weird they took my deposit and didn't call me with the vehicle of my choice, over a year later. This dealership wouldn't give you your position # on the waitlist. When I absolutely needed a vehicle due to an unexpected accident, they magically came up with something in production that would arrive within a month. I purchased a windshield replacement option and they told me I could be covered for tires and windshield. I have documentation that the small print about the windshield replacement having a restriction of under 6" was never disclosed. That is, until I called and had to use it. No information about taking a photo with a ruler, or size restriction; the whole package was a scam. Anything less than 6" is not a windshield replacement, just a small chip repair through Caltex. Shady business all around, from sales to finance.

Advance Auto Parts - autopartssupplies - Updated July 2026

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