Worst advance auto parts experience I've ever had. I have an Audi Q5 and I needed my battery…read morechanged. I called this advance auto parts and a woman answered the phone, I asked if they could change out a battery in a 2013 Audi Q5, to which she responded "yes but it could take very long and it would be hard to do with only two people on staff." I asked, but "could you do it?" She said "yes but I don't even know if I can operate the special tool needed to change the battery out." I said "let me just come over and see what we can do." I got there and there was not a single customer at the store. Nobody. She then managed to tell me "I don't even think we can use our special tool without Wi-Fi." Then I simply grabbed the tool and walked outside and showed them that it still had Wi-Fi while next to the battery in the Audi. Then she came out and gave me a long drawn out explanation about how she could accidentally fry the internals of my Audi. It was at this moment that I knew I was dealing with someone who had no clue what they were doing and extremely lazy. I then called an advanced auto parts in Knoxville and asked if they could change the battery. To which they said, " Yes, that's a super easy battery installation, I'm sorry about the advanced auto parts that you were just at, it sounds like they are extremely lazy and just didn't want to do it and gave you a bunch of BS excuses." I then went to that advanced auto parts, and they replace the battery in 10 minutes.

Very unknowledgable. Period…read more Went in to take back a power steering pump that went out within 2 months, it was under warranty since I bought a new one and NOT a refurbished one that costs $118.80. Upon taking it back, the gentleman swapped me out with a refurbished power steering pump in a much smaller box then the original one. We also needed the pulley on it replaced and they rented out to us the pulley puller tools to get the pulley off of the power steering pump in order to exchange the pulley, $53.. What a mess. The staff here did NOT know how the multi- parts in the kit went together in order to pull off the pulley. I had to call a friend to walk us through it, since he was the one that we paid to put it on to begin with, we finally got the pulley off. Their parts are not reliable. Period. We also needed the pulley, which they didn't have in stock. We also needed the aluminum power steering hose. Not in stock. We was in this store for close to 2 hours reading the instructions and talking to our friend that said this was not the one he used. He was shocked and laughing at how the staff here did NOT know how to use their own kit. I ended up buying 2 full bags, $19.03 worth of snacks/candy bars/beef jerky that they were discontinuing selling for 75% off, this is the only good thing that came from this location. Will NOT go back to this location again.

I special ordered a marine engine part from O'Reilly's auto-parts on May 8, 2014. I was told it…read morewould be in Saturday, May 10 or Monday at the latest. They took my name and cell number and I have yet to hear anything from O'Reilly's auto-parts Lenoir City. My wife check in later that week and ask about the part. They told her it was back ordered and would be in the following week. Today, May 25, I stopped in and they told me, without apology, that the part was never ordered. There are a lot of good auto parts stores in this area. Do not bother with this one. For any item.

Extremely satisfied with service from beginning to end. Called on a Sunday and they arrived in…read moreless than an hour, very friendly and fixed the problem. As, I said very happy.

My sister and I were driving from out of town and got a flat on the side of the highway. W&W came…read moreto get us and the car!! They had a tire available to sell me to get us back home safe! Saved us a ton of money and time!!! You all are the best! Thank you!

I took my Jeep to them to get the windows tinted and they did a great job, but I didn't LOVE it! I…read morewanted them a little darker than they turned out... I felt terrible, but called them to ask if there was anything we could do to fix it. Not only were they kind and professional, but they went out of their way to fix it even though it wasn't their mistake to fix! I will never take my vehicles anywhere else! You can't beat the quality of work and the quality of the people that own and work there! I should also add that they made us feel at home both times that we were there and were so chill about my 8 month old zipping around their waiting area! Great experience all around!

Highly recommend for home ,boat and auto. Our south-facing windows let in so much sunlight ,it…read morereally was hard to cool the house. After Gerald tinted the windows and sliding doors, the difference was remarkable. Helped tremendously on cooling bills and overall comfort in the house. The car and boat had the same dramatic effects. Well worth the investment (surprisingly affordable) and the work and quality were top-notch. Everyone should include this work as part of your home,auto and boat upkeep and overall comfort. Thanks...I'm glad I finally did it!