I recognize you guys work really hard on customer service which is why I continue to do business with you. With that said, PLEASE fix your digital communication problem! I coordinated a ride to be picked up after dropping off the vehicle for 4 new tires. After receiving a text saying that the vehicle is ready, I coordinated another ride to be dropped off to the shop only to be told that the vehicle is actually not ready. Once the tires were installed, it triggers a text to customers saying that the vehicle is ready. However, this is a false alert as it now has to go for an alignment. As I'm sitting in the lobby, I watched another customer show up after receiving the same text message and was told the same thing. They were not happy about it and left again. Your employees are well aware that this is a communication problem. Please make customers aware up front so that they do not drive back prematurely. read more

DJ was extremely helpful in answering my questions and giving me advice on tire selection for my Expedition Tremor. He eased my anxiety about what to choose. Great service in my opinion. Appreciate the professionalism! read more

top notch service, informative and transparent, good workers and management, they told me a few things that i didn't want to hear and they did it in a way that let me decide the course of action and they were super helpful and i will continue to give them my business because they treated my wife and i with respect and were honest. read more

Needed a tire balance for a 600 mile trip on short notice. If you count what time it took for me to drive to the shop and get back home, it was an hour. The shop was super clean, very fast and everyone was very nice. I will definitely be back when I need to get new tires for our jeep. I would recommend anyone needing to get their tires balanced and to keep up with the routine maintenance of their cars, most important asset outside of the motor, your tires! read more

Good price on low end tires. Good customer service. 4/5 because I did have to go back to have something rechecked but the staff was incredibly helpful and communicated well on what the issue ended up being. Had two of my vehicles worked on here and plan on going back to them in the future. read more

Always top notch service. They are the best. Knowledgeable, and the price is right. I won't by tires from any else.

Service was kind, FAST, and reputable. I've never been in and out of a DT so quickly! 4 new tires, rotation and an alignment in 45 minutes. I did make an appt though. Can't say enough about these guys! read more

The service is really good and are friendly,the work done on my sisters kia sportage was precise.

Discount Tire has always helped me, again this morning, thank goodness! Darrin went above and beyond to help me with a quick fix so I could get to work on time. I appreciate him and the friendly people there, making it so much more comfortable to go in as a single woman and get treated right and professional! ​ read more

My experience with Discount Tire was extraordinary from beginning to end. I had a slash in my tire, ended up needing 3 of the 4 replaced. They didn't have the tires in stock but were able to get them from their other store, same day! Andrew was incredibly helpful, knowledgeable, and on top of things from beginning to end. He had my car out hours before promised, then recognized and approached me with my keys right as I pulled up to pick my car up. Setbacks like this can be a nightmare but Andrew and Discount Tire made it a breeze, Thank you! read more

One of the worst experiences with waiting time and communication. I scheduled an appointment a couple days ahead to get 4 new tires put on. Upon arrival they stated it would take about an hour and stated having it aligned would take a little longer. 4 hours later I am leaving. They did not communicate any extra labor needed or cost until time to leave. They stated the technician was supposed to call before making the alignment fix, an extra $200. They apologized, charged me, and sent me on my way. I would not recommend. Shop around and keep in mind they don't value your time and money. read more

I stopped by to have my tires rotated. I purchased them at Discount Tire and they offer free rotations. The employee looked over my tires, and said to come back the next day. He could not do it that day. I asked if another location could fit me in, he said no. I called the Farragut location. They fit me in and rotated them in 30 minutes. read more

Great service from Sam and team. Had to replace a tire on our 5th wheel and he got us checked in and in and out withing 45 minutes. Great experience. read more

Honestly and stood by their work. Stopped in to get my daughter's brakes done on a 2020 Colorado. Took care of everything with a warranty. When I came back your a noise in the front end they looked it over at no charge. read more

I have used Discount Tire for many years in my local area of Virginia on my 4 cars. Recently my wife had an issue with one of my tires while she was called to Tennessee for a medical emergency with her parents. Chris and Adam were unbelievably helpful to get my wife's car tire replaced when they could not repair it, all in record time so my wife could make it to the hospital. These two went above and beyond to make sure our car was safe so she could help out her ailing parents at the hospital. I cant thank them enough, this is why I continue to use Discount Tire!!!! read more

Great Service. Great tires. Good brake job. Fair prices! Owner was very helpful. Have not had any problems since.

A planned road-trip to Charlotte, NC warranted a set of new tires. I scheduled an appointment a week in advance and upon arrival, there was a sign with my name, appointment time and vehicle description waiting for me. A friendly technician approached my vehicle, verified the service to be performed, then escorted me to a customer waiting area, which was very neat and tidy. The entire process was less than 1 hour wait time and reasonably priced. I highly recommend them for all your tire needs. The service was quick and very professional. read more

Service was quick, professional and Quinton explained everything clearly and answered all questions. He really made us feel appreciated.

Polite. Eager to help. Efficient. Comfortable environment. I try to support local business but this is a big box that totally has, earns, and keeps my loyalty. read more

Discount Tire - Comfy lobby with a view of the bay - Tires Near Me - Knoxville, Tennessee

We were having issues with one of our tires so we took it in to get checked out. The technician told us that our tire treads were low. It was actually time for a whole new set of tires. So, we went first thing in the morning and we were out of there in 30 minutes. The service was great, the staff was friendly and they recommended a great pair tires. Our SUV drives like a new car. We always come here for all of our tire needs because we receive top-notch customer service and very knowledgeable service technicians. read more

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I had to get 4 new tires for my wife's van. Ordered online and had them shipped to the store. It was super easy to set up an appointment time. The quality and care of the technicians was great and thorough. We definitely will be getting our tires here from now on! The value is too great not to. read more

Nicest guys always, best tire shop I've ever been to HANDS DOWN. Everyone is always so friendly, the service is quick and easy.

I got all 4 tires changed out with quality replacements here for a great price and they have great customer service.

Thursday morning I noticed that one of the tires on my car seemed out of balance. I called the Discount Tire store and much to my suprise--the gentleman (Vehn) said "how about today at 2:30 to check the balance". Upon arrival I was quickly greeted by Chris and got the process started. And then 30 min later it was complete --rebalanced. Vehn,Chris and the store manager-Jim Cole are all the same--very polite,professional and prompt. Customer satisfaction is certainly evident at Discount Tire. read more

They lied to us about prices, they lied and said they gave us our old tire sensors when they did not, and they implied my wife was a liar about the tire sensors. All in all we are very displeased with their service and customer relations. read more

Great service all around! I called to get an estimate on a tire that had popped. The man on the phone was extremely nice and was so helpful! He gave me different options and found me a reasonably price tire in stock! He answered all of my questions and even got us in same day to get it switched out (and we got there 20 min. before they closed because of traffic.) They were understanding, nice and helpful through the entire process! I cant recommend this place enough. We will be doing business here again! read more

I went in on 08/12/2024 and had a very bad experience. It upset me so bad I went ahead and sent an e-mail to the Store Manager. After talking to Mr. Jim Cole I do say that he went above and beyond to fix the problem. I am so glad that he didn't just flatter with words but did the deed that pushed him over the top to make him a caring manager. I will definitely be back and will still push friends and family their way. THANK YOU JIM!!!! read more

Always busy, but never too busy. To take time for the next customer. Everybody's always working at full speed. It's amazing, I never feel that I have bothered anyone. They are always happy to help. read more

Very professional and nice employees with great service. Nice new and clean facility. Had a screw in my tire and came 30 minutes before they closed and they were on it. Patched the tire and filled up the rest of the tires with air all for free! read more

Took my car in this morning for new tires. Everyone is very courteous. The person who waited on me last time remembered me! He even remembered that I am from Texas. The incredible part is I was in and out in 30 minutes. The only downside was it was a little chilly for me. I am sure others loved it. read more

Are you kidding me? These guys be any more Baller? What a great company overall and this location is no exception. They exceeded my expectations! While a bit busy, the "we'll try and get you out by...," turned into them being faster than I had hoped for. Highly recommend to all! read more

Great service, great staff. They are really helpful, and lessen the hassle of buying tires, especially in an emergency situation. They have become the only tire store I deal with. read more

Had a blow out and needed replacement tire. One left in stock. Said May take an hour, finished in 40min. No pressure to sell additional services or tires. read more

Stephen was awesome in helping me select a tire and wheel combo for my truck. Kept me informed through the order, installation was quick, and the price was unbeatable! Would definitely recommend to anyone, and will be buying more tires here soon! read more

My experiences with Discount Tire was amazing. They were professional, courteous, and very sensitive to my time. It's been a long time since I experienced great customer service like this. read more

The best tire shop hands down in Knoxville, TN. All the employees are into cars, and they want to help. What a discovery! Thanks for the service! read more

As a first time customer, I put in a lot of time researching before deciding on Discount Tire. Most of the reviews I'd read were sincere across several platforms, and largely above average. Still, I held on to some reservations. Due to the fact it would be at least 4 days before i could obtain an appointment, I decided to walk-in first thing when the location opened the following morning. Bryce was the salesperson that had greeted me as I exited my car. Extremely professional, straight away he began asking how he could be of service. I mentioned the vehicle was strictly for "Dashing", and would accumulate a lot of miles. The set of tires I'd picked out online weren't available, but Bryce was able to actually find a better tire for about the same price. After receiving my receipt, my anticipated wait time was roughly one hour. I was pleasantly surprised, actually shocked, when Derrick had my vehicle ready and detailed within 30 minutes! Who does that?! The detail was basic, but it was a nice touch, as the vehicle is not much to look at :) This is my first review on Yelp, if that says anything, these guys truly are exceptional. Thanks! read more

Everyone that I spoke to was kind and courteous but the customer service was abysmal. The store didn't have the tires needed so they were ordered and a appointment time was set up for 5 days later to have them installed. I drove out to the store 5 days later and was told that the tires hadn't come in yet. The drive is about 30 min for me and they had my number on file so it was a little frustrating that they didn't call me to reschedule the appointment. But mistakes happen. I was told that they would contact the delivery company to see what the hold up was and then they would be in touch the next day to set up a new appointment. 2 days passed and I didn't hear anything so I gave the store a call and the same person answered and remembered me. They told me that they had asked someone else to contact the delivery company but they didn't. I was told they would contact the delivery company immediately and give me a call back in ten minutes. Over 24 hours passed and I still didn't get a call back so I called again to see if the tires had come in and they still hadn't. At this point I had already paid for these tires over a week ago and was given no indication of when they might be received. I felt like I was having to hound them over this and was getting no answers so I just canceled the order. read more