Overpriced and deceitful. Frame and axle were spray painted over to hide rust. Randy (A good…read morechristian man) couldn't even put new tires on the vehicle, they were 10 years old and dry rotting. This is why dealerships are known as stealerships. Stay away.

Randy is the rudest car lot owner I've ever spoken to or worked with. He sold me a car without a…read morehorn and almost wouldn't take it back to check it out and then it took them 2 days to figure out the issue. They told me it was the clock spring so I ordered my own part and took it to my own mechanic after they said they'd reimburse me if I went somewhere else to have it fixed. After leaving it with my mechanic for a day, he called me to say that the horn still doesn't work and that the issue is a fuse box with severe heat damage so my other sensors weren't working properly either. I called back to let them know they incorrectly diagnosed my car and that my horn still doesn't work after spending $200 of my own money on a clockspring. Randydandy didn't care and said it was as is. Awful customer service and awful ethics. There's no way they were unaware of this situation under the hood!

I've been coming to Lenoir City Ford for over 7 years. I've never had a bad experience. I've…read morepersonally just bought my 9th vehicle and my sister drove all the way from NY to get her Bronco in May and is happy she did. My most recent experience, this past Saturday, I went in to have a rim put on my Bronco (nothing wrong and long story). Figured I'd be safe with something that will only take about 15 minutes. I was wrong. Saying hi to Glen Woods and the next thing I know Pete Clay (my sales guy for all 10 vehicles) was bringing a Bronco Raptor up for me to drive. I loved my Bronco, but this Raptor was nice, nice enough for me to go home with it. Only made possible by Glen giving me enough for my Bronco, Daniel getting the financing and of course Pete showing me all the perks of this new Raptor. LCF is family! Wouldn't go anywhere else for sales or service!

In spite of their overall rating and some of the reviews, I tried this dealership for an oil change…read moreand I was pleasantly surprised. My appointment was at 1:30p; I was quickly taken care of by Dylan and my oil change and inspection were completed in an hour. The waiting room was nice with a great coffee machine and other complimentary drinks. Glad I gave them a shot!

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

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John Tigci is my guy!!! I bought 2 cars in the past year with him…read more Car#1 - I was particular in what I wanted and every other dealer I went to simply did not listen and wasted my time. John Tigci did not!!! He really heard me and showed me only what I was looking for AND I was there alone and he did NOT attempt to take advantage of that. He was very informative and made sure I understood. This is the first dealer that treated me this way. He is very knowledgeable and answered my questions with real answers, not just scripted ones. I could tell he was experienced and didn't play the "let me go ask my manager" game. Although my credit score was good, I haven't used my credit in 15 years which made me hard to find in their system. John Tigci was very patient. For this same reason I needed a co-signer, my dad, who lives a few states away. Neither one of my parents are good with online paperwork. John's patience were beyond what I would expect, better than mine would have been. He treated my parents with dignity and respect, not common in these situations. The vehicle I wanted got sold before I could get it. I was disappointed. John Tigci found a vehicle I liked better and I fell in love with it. I happily drove it for 7 months then got hit by another car which totaled it out. I went back to John, told him what I wanted (there were 3 I was considering) and he was on it! He was his usual professional, informative, patient and understanding self. He didn't try to interest me in anything I didn't want. This sale went quicker as I didn't need a co-signer and the system knew who I was. I'm just as happy with the second vehicle as I was with the first. Bot times John followed up after the sale a few times. He asked how the vehicle was, if I was happy with it and if I needed anything. His actions really showed that he cares about his customers and wants to do well for them. His experience, knowledge and patience as well as his incredible ability to really hear what someone is looking for is not found in most car dealers. When I'm ready for another vehicle, John Tigci will make another sale. I strongly recommend him for single women who do these things alone or anyone who just wants a straight-up honest guy to do business with without the scripted nonsense and push for a sale. I feel my happiness came first before the sale. John Tigci is my guy and I recommend him will full confidence to anyone looking for a vehicle. This is a Ford dealer. Neither of the vehicles I wanted were Fords but John Tigci made it happen anyway. With Gratitude, Rainie Dae

Great and fun employees, and a great experience all around! Thomas Loose was our salesman, and he…read morewas great! Couldn't be happier with my new GT!

Took our vehicle in because of a transmission shudder feeling was going on. They had our chevy for…read morea entire day. I walked in the next morning to check up on the service and they said, oh we were just about to call you. The problem with the vehicle was a computer reset had to be done to the transmission which should have only taken a few minutes. The cost for service was only about 100 bucks and the labor was another 100 bucks. I find it hard to believe their service staff makes 100 an hour so it obvious they are marking up labor charges as well. Total time of repair was 1 hour. So why did they have my vehicle the entire day? So now they want to open up the transmission to check things out. I called a transmission shop and they said to have the error codes reset AND flush the transmission . The other shop said this is common practice to reset and flush which was not done. I did consider taking the vehicle back to Duncan but I dont fell the proper diagnostic was done in the first place.

Purchasing a vehicle can be a daunting task. The time spent doing your research. Deciding on the…read moreright vehicle, color, options, etc. Talk about a headache! Then off you go to the dealership to face the sales person. Major migraine time! Not the case with the folks at Duncan Family Automotive Group! Judy Jones, the sales person who helped us, was wonderful! She was honest and upfront about everything. We did the test drive and got down to the business of the numbers. We were very pleased with the final deal. Once all the paperwork was completed, Joe, Judy's husband and fellow sales person, showed me how to operate the technology package. IE: blue tooth for our phones, the radio, that pesky clock, etc. I was truly appreciative as technology is not necessarily our thing, just ask our kids. When you go, be sure and say "Hi" to Mark and Rooster. They were both helpful in this adventure. Major THANK YOU to the entire team at Duncan Family Automotive Group! We will definitely tell everyone who sees our gorgeous Equinox about you all and the wonderful service you provided! Lastly, we will remember these fine folks when we are in the market for another vehicle.