When you take the risk of driving a car that doesn't hold battery, you end up here and end up paying more than what you need to pay. This is absolutely my error and my appetite for taking risks that landed us here. However, we were able to take a break from our weekend trip for an hour to get the battery replaced. The staff was really helpful, was able to test the batter, and replace them for free. However, the battery was priced fairly higher than at another vendor or online. read more

your employee Gabe was super super helpful! with out him I would still be stuck in the parking lot!!!! def deserves a raise! read more

I can't give a "no star" rating but I certainly would if I could. My car needed a new battery so I stopped in Advance. Girl behind the counter asked for make, model, etc. I gave her that and even ran outside to see if my car was a SE, LE. When I returned inside, another person had appeared. The one behind the counter informed me it was a 30 minute installation and that they WOULDN'T do it. They were both quite rude and not very helpful. I asked where I COULD get a battery installed and they told me I could take it to a mechanic. They were willing to sell me the battery but refused to install it. The one lady told me that my current battery "probably" had a computer sitting on top of it. (???) She never even bothered to go outside and check. I went directly across the street to AutoZone....what a great bunch of folks there. My battery was installed in exactly 9 minutes. Advance needs to look into some type of customer service training for their employees because the 2 that I encountered sucked. I believe one of several things. 1. Neither employee had the training necessary to install a battery. 2. It was pretty cold outside and they just didn't want to be bothered. My last trip EVER to Advance, AutoZone gets my business from now on. P.S. The battery at AutoZone was also less expensive. read more

Friendly service, military discounts, willing to get you the right part and just help out anyway possible. Thanks!

My car battery was dead and constantly needed a jump start, so I got a jump and brought it to this store. Orin went out of his way to help. He confirmed the battery was dead and needed to be replaced. He gave me various options of various costs, explained the pros and cons of each, and even showed me how to jump my car in the future if needed. Very thoughtful and patient. read more

I could feel that my car battery on my Toyota was saying "goodbye, I'm done." I stopped by at this store and Don (Donald) was very helpful. He explained that I could get something that would be just fine for around $80 or we could go for the new technology batteries that were about $200. They install the battery for you and within a few minutes we were outside and the old battery was being replaced with a new battery. He told me that my clamp was missing (the metal thing that keeps the battery firmly in place) and I added that to the purchase for $4. I checked my watch and I was in and out in about 30 minutes. Don told me that if I had a warranty claim I would just need to give them my phone number. Quite easy compared to the tire people that want your original receipt and proof of all regular tire rotations before you get 2 cents off of a replacement tire. I'd give them four and one-half stars if I could. My only reason for subtracting one-half is that the parking lot is tricky to drive into. If you're coming down the hill you have cars behind you at 50 mph and those coming at you that should be at 25 mph (the speed limits differ). Then you enter the property and have to drive up their parking lot hill. Getting out again is trick with a busy road and some cars going slowly and others going fast. read more