They had a coupon for $60 for a full synthetic oil change. So we brought be Prius in and they…read moreconfirmed it was $60. They started the work and an hour later, they charged $92. When we asked why the price difference, they stated the coupon price does not include labor! Scam!

Super friendly staff, got my boyfriend's car fixed in less than 24 hours and a lot cheaper than…read moreother places!

A few years ago, I found myself down the street, stranded at the gas station, with a dead battery…read more Auto shop across the street didn't have one to fit, suggested Napa. Napa brought a battery to me, along with a couple of wrenches, so I could install it. Couldn't beat the service! Should have written a positive review, then! Fast forward a few years, that battery craps out. Napa got me on my way, again. A month into my ownership of the new battery, it gave me trouble. Likely just cold weather related, but my confidence in the new battery was shaken... which kind defeats the purpose of a new battery... Napa stood behind their battery, warranted it for me, and got me squared away with a new one. Nobody end up at the auto parts store on a "good" day, but this Napa location wil help make your day better!

I've had my Subaru serviced here for the past eight years and have never been disappointed with the…read morethem. I'm greeted by a polite, friendly guy; no pressure sales, just suggestions and explanations; great service and usually they go out of their way to take care of little things. Just yesterday, after a blizzard, the seal on my window pulled out when I got in the car, the guys at Jiffy Lube put it back in place without charging. They are thoughtful and do good work! Yes, prices have gone up, but that's been the case my whole life--I'm 68. I highly recommend them.

I have gone there three times in the past year and a half and all three times I get a low tire from…read morethem "checking" the pressure and then barely screwing the cap on. Purposefully telling me that I have a flat tire and "they can fix/replace it right there for me." All three times I've just gone and refilled it with air at home and it hold the air just fine. Makes me sick to know they would try to cause damage to my vehicle just so they can charge me for more.

I dropped my car off Monday night for a Tuesday morning appointment for a windshield replacement…read more I've received no updates except for the service agreement that morning stating the work that was going to be done and have been trying to get a hold of someone the past two days. There is no way to get ahold of anybody. My appointment now has been rescheduled for Friday without any notice to me except for an email. At this point I'm going to pick up my vehicle (minus my main set of keys which they have) and have my insurance have someone else do the service. I never leave bad reviews but this has been extremely frustrating. I would not recommend using this location as you cannot talk to anyone and the service doesn't get done.

Stopped in for a check on a small chip they were able to work me in…read more Lori, the receptionist, was very kind and helpful was able to find a discount that saved 50% kept it under $100. Not truly appreciate the kindness and professionalism.

Brett was super great, was helpful explaining everything and got the job done super quickly. Kind,…read moreFast and super informative while being very reasonably priced. Will go again.

My car decided to stall on the way home from Burnsville on Cty Rd 42 about 6:30pm on a Sunday…read morenight. It was dark (daylight savings that day) and it was freezing (literally below 32). I have USAA so I used the roadside towing ap, which has worked well in the past but this time the text I got back was for 2 hours later! So I called the towing company that was assigned and asked if that was the earliest they could arrive as I had two children with me and it was getting cold already. They were not helpful and frankly could care less, so I told them not to bother. I called USAA back (well their agent) and asked if 2 hours was the best they could do.. apparently 1 to 1 1/2 hours was the sooner for an in-network towing company. I decided to just call on my own. Fish hook towing answered right away and passed me off to the driver to tell him where I was, he arrived 25 min later. He hooked up the vehicle quickly and it was cold and dark, so dangerous for him laying on the ground on Cty Rd 42, I appreciated his kindness, offering me a jacket and seat in his cab. We did the paperwork quickly and he went on his way to deliver my vehicle to the repair shop. I will absolutely call them again if the need arises!

Over the phone they said they would tow my car 45 miles for $2.00 a mile, however when the tow man…read morearrived he hooked my car up right away and something told me to clarify the price. Sure enough it went up!! He said I would have to also pay for his tow back to Apple Valley witch would of been a over 105 miles. When I told him to take the car off the truck all of the sudden he started to lower the price! Scamming!

They were extremely friendly and helpful!! My sister and I were driving through from California on…read moreour way to Michigan and they were able to look at our car the same day and gave us a walk through of what was happening in the car. They also pointed us in the right direction to hopefully skip most of the traffic and pointed out the next couple cities that had a Subaru dealership in them if we had any other problems on our way. They were efficient and ready and willing to give us the information we needed to continue on our journey :)