Last week, I purchased my car, a Honda Accord 2017, from this dealership, and had one of my best…read morecar buying experiences ever. I had an appointment at 2 pm and made it there about 40 minutes earlier. Donnei, who was there, helped me with all the steps. He provided me with information regarding how much each step will take, how much they were going to reduce the price, and responded to all my questions about the installment of a remote start and heated seats. The most important aspect of the experience for me: I was given advice when I asked for it, and when I made my choices everybody was respectful and did not pressure me for purchasing the equipment or services that I did not desire.

Nathan worked with us to get us the exact car we wanted at the price we wanted. He took all the…read moretime we needed to learn about all the bells and whistles. Thank you Nate!

Was looking at buying a car and they would NOT allow a pre-purchase inspection or let me inspect it…read moreon their lift. They were also low balling me on my trade in.

The Dealership That Drove Me Away! - How Hyundai of Mankato Lost a 5-time Hyundai Customer…read moreI've leased/owned 5 Hyundais--my first 3 from a different dealer with absolutely no issues. Sadly, my experiences with Hyundai of Mankato have been the complete opposite. Sales ignored my top priority (highway MPG) and pushed a hybrid Tucson that averaged only 24 MPG instead of the advertised 33. I was misled on delivery dates, dismissed when I raised MPG concerns, and later endured a finance process where I was spoken to in a misogynistic tone and had multiple unauthorized hard credit pulls despite signing for one. Service has been equally upsetting: false notes claiming I declined repairs I never refused, vague and alarming follow-up messages days after service, long hold times followed by rude, argumentative reps who interrupted and spoke down to me. Amenities like a shuttle were advertised for years but didn't exist, posted hours were wrong, and roadside guidance after hitting a deer told me to drive to the shop, only to be told they do not do body repair work. Anytime I tried to escalate concerns to management, I rarely reached anyone in authority. My most recent attempt included sending management a detailed summary of all issues--past and present--and now I'm simply waiting to see if they even bother to respond. After hearing from others with similar complaints, my trust in this dealership is gone. I have gone as far as researching how much it would cost me to end my lease early, and have considered taking a financial loss, just to be able to sever ties with this business.

They have always done a great job for me. On time from start to finish on every job. I recommend…read moreusing the app to make your appointment.

Ordered some Blizzak Ws90s for the wrx. Paid and scheduled online. I didn't even make it into the…read morestore, I was greeted by the manager in the parking lot. My apt was at 8:15 and by 8:45 I was at home eating breakfast. Thanks again!

My experience wasn't flawless, but I feel like it was still a good one. They did what they needed…read moreto do to take care of whatever came up. My salesperson, Rachel, was amazing. Don't go to her unless you like having a really great time with a really fun person. Not a perfect 100% score overall, but I'd still recommend and go back again.

The start of our experience at Kia of Mankato was great (shoutout to Paula) UNTIL it took a very…read moresharp turn and quickly turned into the WORST customer experience I have ever had. We drove 1.5 hrs specifically for a Kia Seltos that the dealership had in stock. After a test drive, we decided to purchase the vehicle. However, when reviewing the dealership's offer for our trade in, it was significantly lower than expected. We asked if they could increase their offer, to which they answered no. We knew they wouldn't adjust the price of the new vehicle, so we asked if they could throw in any extra incentives (i.e. add in the car protection plan they offered). They also said no, and our sales rep casually mentioned "I'm not sure our sales manager wants to make a deal with you at all at this point." Because we asked a few questions to make sure we were getting the best deal, the sales manager would potentially refuse to work with us? That seems very sketchy/scam-like. At this point, we asked to have a few minutes to discuss what we wanted to do about the trade in (whether we wanted to do the trade in or keep our current car and sell it later on our own). We did not express that we were not moving forward with purchasing the vehicle, for which we had already started paperwork on. During this time, another sales rep came over and took the keys for the vehicle - we thought they were letting someone drive it to see if they liked that particular model, not to potentially sell them the vehicle we were actively purchasing. We decided to move forward with the trade in and agreed to everything the dealership put in front of us. We signed off on the deal, but were told us that we couldn't move forward because the vehicle was on a test drive and the current driver would be given first priority on if she wanted to purchase it or not. We were incredibly frustrated and asked to speak to the sales manager directly so he could explain how this could happen. Sales Manager Matt Strehlow said that he assumed we wouldn't sign a deal since the trade in was lower than expected (that was never the case and was not something we ever mentioned) and that we had to wait until the current test driver made a decision. He never asked us if we would be not moving forward or let us know that if we don't sign the deal quickly that the vehicle would be up for grabs. We were completely blindsided! He continually asked for us to be understanding, but never apologized or took ownership of the fact that the whole situation was handled poorly and with a lack of transparency. Instead he made us wait 20 minutes for the other driver to return even though we had already agreed to their deal AND had already started filling out the necessary paperwork for financing. This car was literally ripped out from under us because we took a few extra minutes to agree to the deal that was put in front of us and asked a few questions. It was absolutely ridiculous that this could even happen and I still do not understand how or why the second test driver was given priority when we had already started the process to purchase the vehicle and agreed to a deal before she did. In reading some other reviews, it sounds like our situation at this dealership (particularly with the way Matt approaches customer service) is not entirely unique. So my 2 takeaways are: 1. If you ask questions or try to negotiate in any way, Matt will refuse to work with you (other reviewers have noted this as well) 2. The dealership (Matt in particular) does not take any responsibility for their actions or their poor customer experience. Instead, they just simply say "we're not the dealership for you." In this case, that's probably true because we are looking to work with an ethical, honest and transparent dealer. Matt's lack of honesty and integrity throughout this situation has made sure that we will not be reaching out about any other available vehicles during our current search or any future searches.

the biggest thieves, criminals I've ever dealt with. Sold me a car online through Carfax wired…read morethe money the car never arrived They ceased all contact wouldn't answer phone emails or text messages. I later found out they never actually possession of the vehicle that they sold me according to the Carfax history the original owner of the vehicle still has possession of it and currently just had the car serviced at their home town dealership. Wired over $30,000 now to figureout how to get my money back according to their local courts in Cleveland, Minnesota just because you get a judgment against somebody doesn't mean you're gonna get your money. The courts do not assist in collecting judgments collecting the judgment is up to the plaintiff, which, according to the courts can be difficult and costly so what good are the courts and why get a judgment if you can't collect it. Jennifer Figueroa belongs in jail.

Communication was very difficult. Would call and not get answers and not get called back. Confusing…read moreinformation as to whether my car will arrive as the ETA was, or there will be any delay. Finally when the sales person called me things were clarified and I made a complaint regarding their delayed calls. Hope they`ve learned something from everything which I said. A nice experience

If I could give these guys a 11 star review I would ... I was setting in the waiting room talking…read morewith an elderly fellow and was impressed as to how fast they started working on my car ( getting new snow tires) when the owner came buzzing around the corner in a motorized wheel chair thats when I noticed the gentleman was missing a leg they helped him in the chair and off he went. Short story is he had bad tires and batteries the quote from the wheel chair repair store was over 2500.00 dollars. These guys took the time and effort to replace the tires and batteries at real costs not medical costs. We need more small business owners like this they now have all my business

I brought my car in for an engine light and they diagnosed it within an hour. He was politely blunt…read morethat their place couldn't do the fix, but gave me a few recommendations on places that I could go which was awesome that he knew of places around town that would have the machine we need. He also provided an explanation of what the issue was in terms I could understand and to help me be knowledgeable when reaching out to other places to get a fix. He's also done repairs on my fiancé's car and they always get things done promptly and for a much more reasonable price than I've seen other places in town. Would HIGHLY recommend coming here =)

They did a great job quickly at a great price. Paul's was the lowest quote I could find in New Ulm…read morefor my muffler repair. The next day the new muffler came in and he was able to fix it right away. I would recommend Paul's to everyone and I'm planning on having them work on my cars in the future. They have moved to South Valley St so the best way to get a hold of him is to call.

Terrible service, and lied about the ability to change 2 tires on an all wheel drive system. They…read moresaid the could change 2 tires of an all wheel drive system and forced the purchase of 4 tires as opposed to 2. Complete disrespect and disregard from the mechanic.

We have dealt with Brady Wilhelm at the New Ulm store for many years. Prior to that, we dealt with…read moreboth Chuck and Mike at the Sleepy Eye location. This is a very reputable organization. The sales people and service teams are very good to work with. Honest folks who treat you like family. We have looked at other dealerships and always come back to Chuck Spaeth Ford because they know how to treat you. I've lost track on how many vehicles we have bought from them. They are friendly, knowledgeable, respectful, professional and I could go on but you understand...