My son had some work done on his car and shortly thereafter the part that they replaced (tie rod…read moreend) broke while he was driving the car. Fortunately he was going slow enough that he was not injured but he was left stranded and the front fender of his car was damaged. This was a defective part and repair should have been covered by warranty. While AutoZone (part supplier) did pay for the repair to the front end, they have still not paid for the damage done to the front fender. It has now been 3 months since the incident and I just keep getting excuses. If this had happened at highway speed, my son could have been killed or seriously injured. Greg's and/or AutoZone need to step up and pay my son for the damage done to his car as a result of a faulty part!!!

Saved my month!! I had a negative experience by one shop (Tires Plus) in town. Lost $1500. (Paid TP…read more$4,000.00 after tires and work. ABS used part failed then paid 3k more to fix their broken part and do more that they missed) My daughter referred me to Greg's after that and they inspected my truck, sent pictures detailing work needed and why. They did a comparisons of oil and fluid. They replaced the faulty part and repaired the damaged done by previous. They communicated after the repairs to make sure all was good. They are able to adjust to necessary and other less expensive options. They have a shuttle. The waiting room has coffee and snack with comfy couches. Very comfortable. Very Professional. Clean. I found my new truck Dr For a woman looking for a trustworthy mechanic that doesn't look down on you here's your shop. Christine

Incredible service. Amazing people. Great value. Can't recommend this place enough to anyone who…read moreneeds help with their car

My car was on the fitz and I had gotten a quote from another car spot. These guys did the same job…read morefor a fraction of the cost and my car is better than ever! I am moving back to my home town but they will always be my go to when ever I get back here! Thank you for your honest and reliable service!

My experience wasn't flawless, but I feel like it was still a good one. They did what they needed…read moreto do to take care of whatever came up. My salesperson, Rachel, was amazing. Don't go to her unless you like having a really great time with a really fun person. Not a perfect 100% score overall, but I'd still recommend and go back again.

The start of our experience at Kia of Mankato was great (shoutout to Paula) UNTIL it took a very…read moresharp turn and quickly turned into the WORST customer experience I have ever had. We drove 1.5 hrs specifically for a Kia Seltos that the dealership had in stock. After a test drive, we decided to purchase the vehicle. However, when reviewing the dealership's offer for our trade in, it was significantly lower than expected. We asked if they could increase their offer, to which they answered no. We knew they wouldn't adjust the price of the new vehicle, so we asked if they could throw in any extra incentives (i.e. add in the car protection plan they offered). They also said no, and our sales rep casually mentioned "I'm not sure our sales manager wants to make a deal with you at all at this point." Because we asked a few questions to make sure we were getting the best deal, the sales manager would potentially refuse to work with us? That seems very sketchy/scam-like. At this point, we asked to have a few minutes to discuss what we wanted to do about the trade in (whether we wanted to do the trade in or keep our current car and sell it later on our own). We did not express that we were not moving forward with purchasing the vehicle, for which we had already started paperwork on. During this time, another sales rep came over and took the keys for the vehicle - we thought they were letting someone drive it to see if they liked that particular model, not to potentially sell them the vehicle we were actively purchasing. We decided to move forward with the trade in and agreed to everything the dealership put in front of us. We signed off on the deal, but were told us that we couldn't move forward because the vehicle was on a test drive and the current driver would be given first priority on if she wanted to purchase it or not. We were incredibly frustrated and asked to speak to the sales manager directly so he could explain how this could happen. Sales Manager Matt Strehlow said that he assumed we wouldn't sign a deal since the trade in was lower than expected (that was never the case and was not something we ever mentioned) and that we had to wait until the current test driver made a decision. He never asked us if we would be not moving forward or let us know that if we don't sign the deal quickly that the vehicle would be up for grabs. We were completely blindsided! He continually asked for us to be understanding, but never apologized or took ownership of the fact that the whole situation was handled poorly and with a lack of transparency. Instead he made us wait 20 minutes for the other driver to return even though we had already agreed to their deal AND had already started filling out the necessary paperwork for financing. This car was literally ripped out from under us because we took a few extra minutes to agree to the deal that was put in front of us and asked a few questions. It was absolutely ridiculous that this could even happen and I still do not understand how or why the second test driver was given priority when we had already started the process to purchase the vehicle and agreed to a deal before she did. In reading some other reviews, it sounds like our situation at this dealership (particularly with the way Matt approaches customer service) is not entirely unique. So my 2 takeaways are: 1. If you ask questions or try to negotiate in any way, Matt will refuse to work with you (other reviewers have noted this as well) 2. The dealership (Matt in particular) does not take any responsibility for their actions or their poor customer experience. Instead, they just simply say "we're not the dealership for you." In this case, that's probably true because we are looking to work with an ethical, honest and transparent dealer. Matt's lack of honesty and integrity throughout this situation has made sure that we will not be reaching out about any other available vehicles during our current search or any future searches.

If I could give these guys a 11 star review I would ... I was setting in the waiting room talking…read morewith an elderly fellow and was impressed as to how fast they started working on my car ( getting new snow tires) when the owner came buzzing around the corner in a motorized wheel chair thats when I noticed the gentleman was missing a leg they helped him in the chair and off he went. Short story is he had bad tires and batteries the quote from the wheel chair repair store was over 2500.00 dollars. These guys took the time and effort to replace the tires and batteries at real costs not medical costs. We need more small business owners like this they now have all my business

I brought my car in for an engine light and they diagnosed it within an hour. He was politely blunt…read morethat their place couldn't do the fix, but gave me a few recommendations on places that I could go which was awesome that he knew of places around town that would have the machine we need. He also provided an explanation of what the issue was in terms I could understand and to help me be knowledgeable when reaching out to other places to get a fix. He's also done repairs on my fiancé's car and they always get things done promptly and for a much more reasonable price than I've seen other places in town. Would HIGHLY recommend coming here =)

I recently bought a used Jeep Grand Wagoneer from Snell Motors. Working with Erik and Jason at…read moreSnell was a great experience and worth the 90 minute drive. Some complications with the vehicle arose and they handled the situation very well. Based off their customer service with this vehicle, I will definitely look to Snell for future sales. I couldn't recommend them more.

Snell was awesome! Super friendly staff! From sales, to service to the car wash! All top notch!read more

very helpful they gave me great service that assisted me. i will consider them any time i…read morecould great company

I was looking for new tires for my 2019 Ram 1500. The staff was helpful and included a mail-in…read morerebate for my order. They were fast in changing out the tires. Highly recommend this business.

AUTOTRONICS of Mankato is absolutely the best! They are honest, trustworthy…read more and helped me decide about pursuing my recommended repairs. They reviewed my options fairly and I leaned heavily on their professional advice. Fair assessment and wonderful technical support. Highly recommend utilizing their services!

My son was faced with a bad starter at School and asked the towing co where they suggested he take…read morethe vehicle? Well he suggested Autotronics and boy am I glad they did. 3 months later oddly enough just before he headed back to school as the first unit failed as his first semester ended. So I rushed to get the vehicle in to a local shop 5 hours from Autotronics and followed up by calling to check on the warranty. Jay at Autotronics was absolutely incredible. Told me not to worry I was covered. Take it to where ever I want and get it repaired. But it didn't end there. I was heading to the west coast and Jay knew I was busy and he took the time to call the national warranty center and get a claim started for me and call me with the number! Are you kidding me? This level of service has all but disappeared from our society, but not in Mankato. In the end we had the vehicle repaired and yep Jay called to follow up on how it went. Needless to say we are customers for life and so should anyone in the Greater Mankato market!

The receptionist is rude. I don't know much about cars, but I don't deserve to be talked to in a…read morecondescending manner. I have left with a brake, engine light, and transmission issue without being addressed or fixed. I am on the hunt for a new place to help me with routine oil changes and my novice questions.

Highly recommend Mike's. I had extensive damage and they had it in and out in no time. They called…read moreme to update me so I wasn't left wondering. Great customer service. Great body work.