I have an old Case tractor that needed a four inch section of locally hard to find hydraulic hose…read more Not only did this NAPA have it, but being the piece was so short a length they grabbed a piece from their scrap pile and gave it to me for free! They could have just as easily said "oh we will need to order it" costing me time and money, but did not. Nice to find this level of customer service still exists.

I'm surprised nobody has reviewed this auto parts store before now. It's kind of hard to find and…read moreif it wasn't for yelp directions I probably would not have found it unless a called the store for directions. Great friendly and helpful service by the guy who waited on me. I told him I either wanted a polished aluminum bull bar or chrome tow hooks for the front of my truck. He showed me pictures of what he had on his computer. He actually let me come behind the counter to look at what he had. It's located across the street from Beatty Chevrolet.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Went in for a simple tire patch. The person was obviously new and clueless. Took my car back…read morebecause of shaking while driving they "rebalanced " it. Still my car was shaking and had a clicking sound. Found out from another shop they put the wrong weight on my tire and the weight fell off the tire as it was removed from my car.

Poor management…read more Less than a month ago I purchased a set of new tires at this Pep Boys location on May 22, 2023. Total price paid $679.14. Today June 18th I have 2 tires which were low. After arriving at Pep Boys and having them checked out. The mechanic said one of the tires had a screw in the sidewall and wasn't repairable. So after speaking with the manager I went ahead and agreed to a replacement tire. Total price $131.34. I'm standing outside the bay when the mechanic then asks about the wheel lock. He still couldn't find it even though I said twice it was in the glove compartment. Then he lets me into the Bay Area to retrieve the wheel lock. Then I thought to take a picture of my low tire. After standing there for awhile I noticed there was a large screw laying in the parking lot right in front of the Bay Area. A few minutes later out comes the manager and asks why I'm taking a picture of her mechanic. I let her know I did not take a picture of her mechanic. I took a picture of my tire and also the screw laying in front of the bay. Also, I said to her I'm too old to be looking at young boys. Really she thinks a 50 something is after a teenager or 20 something. Get real. When I asked for corporate's phone number she said 1-800- Pep Boys. No one answered. After paying for the tire I let her know I would not return to that location. " Tires are expensive" quoted from the mechanic who installed the tire. If you plan on going to the Pep Boys at 106 Market Place Blvd, Knoxville Tennessee be on the lookout for large screws laying in front of the Bay Area.

Purchased a lawn mower from them. They are Yankees. Just telling ya like it is. However their price…read morecouldn't be beat.

Bought a used atv from them three weeks ago. First time riding it the machine died on us in the…read morewoods. After arguing with them for 5 days to make it right they picked up the machine to be serviced last week. Called today and all that had been done is a fluid change and hooked up to the computer. No battery replacement, no belt replacement , or anything that should have been done to service the machine prior to it being sold. Also, sold the machine without fixing the required safety recall. Super disappointing.

Paid 45 bucks and left with a STILL dirty car! Smudges on…read moremy rear windows and dirty marks on the side of my car. I have to go to my self car wash to fix their mess up! Never again coming here.

Stupid typical corporate American bullshit. I purchased carwash cards loaded with 5 washes on them…read more I go to use it today - the car wash is broken and in repair. They will only do a hand wash and tell me I have to pay $50 because their "system" won't allow them to take the value of the wash off my card. Absolutely ridiculous! I've already given them my money and they refuse to accept the card due to their own problems. THIS IS ONE REASON WE NEED THE FTC - this business will be reported to them and the Better Business Bureau, for what it's worth. Which is probably zilch because our govt no longer cares whether business holds up its end of a bargain to its customer. They only care about their stock holders. Also the hand wash would take at least an hour. They told me I can go to another location miles away which is a time suck and inconvenient for me. Once I have used up these stupid cards I won't be back. What a waste of money. It's not even that good of a wash anyway. It's just better than having to do it myself. But at least if I did it, it would be a decent job. ZERO STARS. Or negative stars if it were possible. Just another example of America going down the tubes.