Today my husband and I went to Advanced Auto. We asked to purchase disk brakes and Rotors. We were…read moretold (at Advance) that we needed to take off the wheel to determine what was needed exactly. (Never experienced this before and my husband changes all our brakes and work on my kids cars too). As we got no help we left and went to O'Riley Auto Parts. Dave at O Riley knew exactly what we needed and even helped me to my car with my purchases. Advance lost this sale of several hundred dollars. Unfortunately future sales too.

Man get rid of Michael, he want to sit there and lie to my wife's face saying you can't do…read morewarranties in store and got another employee to back him up and they told me to file it online, so I called the corporate number and was informed as well as on the website "all warranties are done in store regardless of online or in store purchase" so then I called hardeeville and they informed me that I was indeed STILL correct and they would take care of me, matter a fact don't even fire him I wanna see him again, but yall really need to train your employees on if they don't know then to ask, don't try and act like you know what you're talking about if you don't brotha, started a yelp acc a couple months ago for instances like this, it's always a employee who just doesn't want to do their job but want to collect a check

Victor is the best! He spent at least 30 min in the 100 degree sun installing windshield wipers on…read moremy VW. It was a challenge finding the exact adapter. Thank you so much Victor, you are a gem!

Helpfulness was evident! Used their loaner code reader to determine dreaded ck eng lite. Good news…read morewas that the implied emergency could safely wait. Happy day!

I miss the old regime! I've never been more dissatisfied with anything in my life that I am with…read morethe current leadership And management of cash and Carry. After being out in the yard for about two hours and 96° heat, I really wanted a red Powerade. So I put my card up to it and ordered the Powerade it approved. My card went through. Nothing came out the machine. As to not frazzle the already frantic old lady that runs the place I simply asked for change from my $20. Mind you this place collects three dollars per person for every entry into the yard. Not only was I told to just have the water that was free, but I was met with eyes rolling and sighs From what seems to be the new GM!(old Latin woman with a piss poor attitude!! ) So much so that I felt the need to just leave and say screw the Powerade and my money already spent in the machine as this was causing her undue stress that I didn't need to invoke on a senior citizen on what is only the second day of the work week. These people make it really hard to shop local and not go over to LKQ where they give you service with a smile and help you with the Powerade's in the machine. Let us not forget that you aren't paying us to take your old used parts, we're paying you to take your old used car parts that we take off the cars and pay an outrageous premium for so stop being so mean and hateful to your customers and maybe appreciate them Instead of making them feel so uncomfortable that they say screw their money and leave. Don't worry, I will not be coming back. God hates ugly but he sure made a hell of a lot of it.

tried to change me 410$ for 2 doors. lady at front (pretty sure the manager) is very rude and…read moreunprofessional. and there is not a single good wheel barrow as they are all falling apart.

Jay did us a real solid. On vacation from Louisville, KY the lady from the guard shack informed us…read morewe have a headlight out. Great! FYSA my husband may be a lot of things, mechanic will never be on his resume... Thank the universe for Jay! Talk about helpful and going over and beyond!!! We will be headed home safely thanks to Jay.

I came to this shop to be robbed of $800. They supposedly found the problem with my car, but it…read morekept having the same issue, they never found the problem

Had to Send a customer there for a warranty job. They refused to honor that Napa Warranty. Horrible…read morepoor service! If i could leave ZERO I would. I would not recommend this facility because they do not follow the Napa Code of Ethics!

From the owner: Your local NAPA stocks auto parts, tools, equipment, and many other items for heavy-duty trucks,…read moremarine, and farming equipment. We're proud to be your NAPA parts provider, conveniently located in Hilton Head Island. As a NAPA Auto Parts franchise, we have access to over 500,000-part numbers for the auto service professional and the DIYer alike. We stock parts for your passenger vehicle, heavy-duty truck, marine, and farming equipment. Our high-quality parts and accessories mean your vehicle can perform at its optimum capability and efficiency, saving you money in the long run. As an independent store, we bring you the reputation of the NAPA brand you know and trust, with the personable and neighborhood feel of a local business. Our team is equipped with the NAPA Know How to make sure you leave with the right part every time. Stop in and see us today!

I have never before felt unwelcome in a store, but this place gave me the creeps. The guy in charge…read moretalked enough to find what I needed, but the other two guys wouldnt say a word or answer my questions. If you're not a good ol' boy, stay away from this place.

Worst customer service. Store seemed nice and even a bird outside in a cage that was cool but…read moreentering the store the clerks didn't even say hello. I had a simple question and the store was empty but the clerk didn't even look up. I had a fuse problem with my car.. He didn't even try to sell me a new one ..just said sounds like a fuse and went back to his computer. I work and love in the community and I will make sure everyone I knows does not go support this business.

I walked into this location looking for a few items to switch out my tires on my Ducati, they had…read moreeverything I needed except the 33mm socket. Immediately Bill got on the phone and started calling local shops to see who had it and better facilitate my needs. Thank you so much bill! You're the reason I'll continue to come to This store.

My car battery died so I came to them initially just to get jumper cables. Ernest helped me to get…read morethe ones most suitable for my vehicle. After getting the vehicle jumped I came straight back to purchase a new battery and once again Ernest was right on it. I know their services are their services as far as testing and installation goes but it felt more than that. It didn't feel like it was just a corporate mandate. He was very friendly, quick and kept up conversation throughout. Thank you Ernest for being so helpful today and for making your store feel like a local shop.

100% hands down the best place to bring your Harley Davidson! I had my 06' Street Bob at Harley…read morefor over a month getting a routine service. After I picked my bike up there were still issues. I was in the area and stopped in to just check out Cycle Ward, best decision. Clay and his entire staff were completely professional. Clay took the time to look over my bike and gave me a few recommendations, even went out of the way and tightened up a few nuts and bolts that needed attention. I will be back for a full service.

I was planning a trip to ride the Dragon's tail and decided to get new tires prior to the ride. My…read moreneighbor recommended the Cycle Ward so I decided to give them a try. I went there and they researched tires for my Bike and gave me a price on two tires for $646.45. Most money I have ever spent on motorcycle tires. But apparently, my bike has an odd rear tire size, so I agreed. Prior to ordering the tires they asked me to pay up front for the tires which is totally understandable. So I went by there to pay and schedule an appointment time to install the tires when they arrived. On my bill it is clearly $436.87 for the tires. So I paid for the tires with my credit card. Later, that evening I looked at my receipt and saw that I was not charged the above stated amount - I was charged $454.13. There was an additional charge of $17.26 because I used my credit card. Now, I understand that there is a service charge to the vendor when they accept a credit card payment. Hey, that is "THE COST OF DOING BUSINESS"! But what really bothers me is that I was never informed about the added charge prior to using my card. Had I been told about the charge I would have stopped by the ATM on my way to Cycle Ward and paid in cash. I WAS NEVER TOLD ANYTHING! The next day (Saturday) I called to discuss the issue but they were closed so I sent them an email. They responded to the email on Monday simply stating that that was there credit card policy and they stated that there was a sign on the desk stating the policy. Gee, my Bad. I should have perused the office and desk closely to check for their billing practices. Silly of me for thinking that they would verbally disclose their policy to me and give me the chance to pay is cash prior to the purchase. But, you know what. If they had said to me. I'm sorry we should have made the extra charge clear to you and deducted the extra charge from the final bill - then this would have been a five star review versus a three star review. The work they did was fine (even though they left a socket on my bike which could have flown off and caused problems). BOTTOM LINE: Very unprofessional secretively passing on a charge that is normally paid by the vendor to the customer and worst of all - sticking to their guns when the customer complains.