The person he told me to go to messed up my car. Now I'm having to buy another car. Not buying my…read morecar from any shade tree mechanics

CPalmer,Bluffton, SC…read more I ran across Nick doing a Google search for local auto mechanics. I entered my information in his website and had a response within a few hours the same day. I told him about my front brakes, he gave me a quote, ordered the parts, then gave me a date and time for repairs, and he was on time. He completed the job within an hour and a half. He was courteous and knowledgeable, and I would recommend him to anyone needing auto repairs.

Bait and switch. I shopped online for tires that would fit…read moremy car. Online it said there were "entry" level tires for $68 each...but didn't tell me what brand. I added the $25/tire installation and computer alignment, but I was only directed to schedule an installation not make a payment. I scheduled the install for just 2 tires (since the Bluffton store didn't have all 4) and when I got there, the very nice employees at the service desk let me know that the price for the cheapest tire they have at the store was $125 each. One of them mentioned that this was an issue with another customer recently. Why is the website saying there are $68 tires if there aren't?

Traveling I picked up a puncher in my tire. It being a weekend I make sure to make an appointment…read more Got to this NTB and they said it should not be long. With a simple fix as this that made sense. 2.5hrs later I finally got my tire plugged. To have to wait this long with an appointment is ridiculous. Do not recommend! While I appreciate the apology from the owner and I do not want to be mean but the "hollow" response of let us know more about the experience is just marketing. The fact is I clearly stated what the issue was and honoring appointments was the solve...what more do you need to know. The other fact is your business has 3.0 stars indicating consistent issues. You need to focus on understanding root causes of failures in your business not just worrying about responding to reviews. You responding does not solve the issues in your business. Again, I hate being harsh but there are issues you need to solve.

I was scheduled for an appointment at 11:00am. They hadn't even moved my car from where I parked it…read morefor over an hour until after I asked them for an update. Another hour passed. I asked for an update. They said they only have one AC guy. Another hour passed. They said the AC machine was not working but "the guy said it felt cold". I'm literally still here using their wifi to write this review. Btw this wasn't even to fix the problem. This was just to check if there was a problem. I'd have to make another appointment to actually have any issues fixed. It's now 2:00 and I'm still waiting.

Stay away! I had a horrible experience at this shop few years ago, but due to scheduling this was…read morethe only shop that could accommodate me today. To my surprise they are worse now than they were a few years ago. This time they promised to have me in and out in 1 hour. After waiting 50 minutes I asked why my vehicle had not been moved into the Garage? Their response "we only have one lift for pick-up trucks and there is a van on it." Wasted morning. Stay away!

I commented a year ago and here I am to say.. always a GREAT experience coming here.. I kinda look…read moreat the bad comments on here and wonder if they really came to this location. I literally always have such a good time when I come here. The employees are always knowledgeable always a fun time and extremely professional. Thanks again always ..

Horrible experience. oil change was quick but someone didn't do something right!! Oil is pouring…read moreout of my car and it will not operate. Waiting on the phone for 30 mins. currently. Their AI phone service is totally annoying. My car needs to be towed back to the Beaufort location. And NOW I just got cut off from the line. THE MANGER DYLAN OR SOMEONE NEEDS TO ADDRESS THIS ASAP. extremely frustrating!!!! DO NOT GO THERE.

I made an appointment a day ahead. came in on time and spoke with service manager Eric. He was…read moreextremely responsive to my needs and questions and my car was ready even earlier than expected. I hope Eric stays forever..Firestone is so lucky to have him!

Was told to take my truck to Firestone on March 23 got a call on that Tuesday and they told me what…read morethe problem was on the truck said it will be ready Wednesday, then got a updated call on Wednesday saying that the part didn't come in, then we called Thursday to get a update on the truck they proceeded to say that my truck will be ready that Friday. So we got tired of waiting we stopped by on that Friday and the truck was just sitting in a parking spot, called again on Saturday and was told it will be ready on Monday, Now we had to take our truck to another dealership. I recommend not to take your car here , customer service is very poor and nothing was fixed on our truck!!!!!

Every time I've gone here they have been quick with good customer care. Best place I've been to in…read moreBeaufort.

Very disappointed in the Valvolines in Beaufort. Given them a few chances and each time i end up…read morehaving to go back because of major errors. First time they didn't put the plug back on right so oil was leaking. This time the plastic cover under my car fell off. Do not recommend

Came in for an oil change and had the best experience I've ever had. Everyone was incredibly kind…read moreand welcoming. I even found a $15 discount on their website, so I paid just $65 for a semi-synthetic blend -- hands down the cheapest oil change I've ever had and an absolute steal. Mychael was knowledgeable, reassuring, and took the time to check my filter and gather all my information. Baker handled the oil change and went above and beyond -- they checked all my filters and even topped off my tire pressure. The entire experience was calm, efficient, and stress-free. I also loved that I could call ahead and use their AI system to check wait times -- it told me there was no wait, and it was spot on. I was in and out in about 15 minutes. Truly amazing service with a relaxing atmosphere. I'll be coming back here anytime I'm in the area.

I was in the middle of a long drive on 95 when my low oil sensor went off on my Audi. I pulled…read moreright in after just a few minutes wait they topped me off quickly and efficiently with very courteous service. Even better, was a very reasonable price with no surcharges for just a quick top off. Thank you!