I have always liked O'Reilly's but this Rincon location either needs another battery tester or they…read moreneed to educate employees on how to use it. This last was my third time attempting to get a charging system check and was told everything was passing yet both two other competitors in Rincon does the test and the battery has less than half the CCAs. This has happened twice here on two separate occasions.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The slowest oil change ever 2 days! They did not have filter…read morein stock, I went and found it, at this point they would not take anymore oil changes 2p.m. next morning 7:50 am to 10am with only one car in front of me.

I had a little bit of a wait due to it being a busy Sunday. Rob and Rosario made up for it with…read moretheir fast professional service. They installed my tire and put new windshield wipers on my car quickly. Overall good experience.

Dropped off my Jeep Wrangler on or around February 19 for service and handed the keys to the shop…read moreafter parking directly in front. At the time, my vehicle had a custom engraved bullet antenna installed valued around $200-$300. When I picked the vehicle up later the same day, the antenna was gone. After reviewing my dash cam footage, it clearly shows the antenna on the vehicle when I left my residence and drove directly to the shop. After leaving the shop, I stopped at a car wash where their entry photos show the antenna was already missing. I contacted the shop to try to resolve the issue, but was told their security footage does not go back far enough and they declined responsibility. I'm not accusing anyone directly, but the antenna disappeared while the vehicle was in their possession. Just sharing my experience for transparency so other customers are aware.

The shop was quick and was easy to work with new problems that did come up. They were quick on…read morecoming up with solutions to the issue that I had.

The customer service at this location is subpar. They rightfully expect you to be without to…read moresatisfy a policy. Purchased an interstate battery from this location and within the warranty period of this said battery it went bad, matter of a fact had three separate charging system checks to confirm it was indeed the battery. Obviously what happens with a dead battery, your vehicle is left at a standstill. Well this awesome "policy" says I have to leave the battery to charge for a minimum of 24 hours before they will warranty it out. This is unlike any other major auto parts store that swap them out under customer service and take care of the bad battery themselves. Well not CarQuest, they don't care one bit. Only open a few hours doesn't help. Never again will I step foot in another. Thank you for your terrible customer service. You helped zero.

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.