My sisters Subaru was hit and damaged in a parking lot this afternoon. The bumper was hanging…read moreloose. We were fearful that it wouldn't be safe to drive back to Virginia. Called Bluffton auto body and was told that they would try to help if we got there before they closed. The team secured the bumper and repositioned a loose light. Taped it securely for her in just a few minutes. The owner declined any payment for this swift and generous service to someone from out of state. Incidentally the shop looked like a top notch place. Clean and spacious. I would definitely use them again if needed.

Came here as I was referred by Mercedes Benz of Hilton Head. My car was reared ended in a car…read moreaccident. I came here for an estimate and was advised the car was drivable. I pointed out the wires hanging and they were just tucked back in by hand. Just to fall out when I drove off. So based on that I went supermarket shopping only to learn that the trunk won't close that was rear ended. So the car then needed to be towed back here. Communication was not the best and I would call to get information constantly. Since parts had to be ordered and the car was a year old the process took seven weeks. All the while no communication and they have my vehicle sitting outside in the back of the building. When it was ready they called and I left my rental there to get picked up. Only to later find out the trunk still did not close. So I have to bring it back and they said it will be awhile. Well since I no longer had a rental I had to wait. Thankfully it was only a couple hours not a half a day. The accident was bad but this place doing the repair just added to my pain and aggravation. The only positive is they worked with the insurance company to get paid.

I have never before felt unwelcome in a store, but this place gave me the creeps. The guy in charge…read moretalked enough to find what I needed, but the other two guys wouldnt say a word or answer my questions. If you're not a good ol' boy, stay away from this place.

I agree Mike, went in there with nice untouched napa part I bought last week, didn't need it and…read morereceipt, and got a cry sob story about how little money they would make if they had to sale it at a discount to a car shop... when I said that wasn't my problem, I just wanted a refund, he said he wouldn't do it... so, I feel like they are in the wrong business if they want to make money right? Called HHI napa, they said he was wrong to say that to me.

100% hands down the best place to bring your Harley Davidson! I had my 06' Street Bob at Harley…read morefor over a month getting a routine service. After I picked my bike up there were still issues. I was in the area and stopped in to just check out Cycle Ward, best decision. Clay and his entire staff were completely professional. Clay took the time to look over my bike and gave me a few recommendations, even went out of the way and tightened up a few nuts and bolts that needed attention. I will be back for a full service.

I was planning a trip to ride the Dragon's tail and decided to get new tires prior to the ride. My…read moreneighbor recommended the Cycle Ward so I decided to give them a try. I went there and they researched tires for my Bike and gave me a price on two tires for $646.45. Most money I have ever spent on motorcycle tires. But apparently, my bike has an odd rear tire size, so I agreed. Prior to ordering the tires they asked me to pay up front for the tires which is totally understandable. So I went by there to pay and schedule an appointment time to install the tires when they arrived. On my bill it is clearly $436.87 for the tires. So I paid for the tires with my credit card. Later, that evening I looked at my receipt and saw that I was not charged the above stated amount - I was charged $454.13. There was an additional charge of $17.26 because I used my credit card. Now, I understand that there is a service charge to the vendor when they accept a credit card payment. Hey, that is "THE COST OF DOING BUSINESS"! But what really bothers me is that I was never informed about the added charge prior to using my card. Had I been told about the charge I would have stopped by the ATM on my way to Cycle Ward and paid in cash. I WAS NEVER TOLD ANYTHING! The next day (Saturday) I called to discuss the issue but they were closed so I sent them an email. They responded to the email on Monday simply stating that that was there credit card policy and they stated that there was a sign on the desk stating the policy. Gee, my Bad. I should have perused the office and desk closely to check for their billing practices. Silly of me for thinking that they would verbally disclose their policy to me and give me the chance to pay is cash prior to the purchase. But, you know what. If they had said to me. I'm sorry we should have made the extra charge clear to you and deducted the extra charge from the final bill - then this would have been a five star review versus a three star review. The work they did was fine (even though they left a socket on my bike which could have flown off and caused problems). BOTTOM LINE: Very unprofessional secretively passing on a charge that is normally paid by the vendor to the customer and worst of all - sticking to their guns when the customer complains.

I am not sure how this place recieves such great reviews. I felt as though I was being taken to the…read morecleaners. I went in knowing that I had a wheel bearing needing replacement on the front drivers side. I was quoted that it would be a $90 diagnostic fee. It turns out the diagnostic fee was $190. The diagnosis's came back and I was at a loss for words. I was told that I needed wheel bearing on BOTH the driver and passenger front. I was also informed that the bushings for the control arms needed to be replaced. The cost for this: $2822 plus an alignment @ $125. I informed them that I would be picking up my 2014 Toyota Corolla and doing it myself. I decided to go to Auto Doctors @ 172 Mead Rd Ste C Hardeeville, SC 29927. I told him what was diagnosed by Beachside Auto Care and he said he would diagnose also (No Charge). Jason came back saying that only 1 wheel bearing was bad (the one I thought) and my control arm bushings with showing wear, but did not need repair yet. Total bill from Auto Doctor $425. SAVE YOURSELF A HEADACHE AND AVOID BEACHSIDE TIRE AND AUTO.

Minus 2 stars. Say they won't work on older than 05 sight unseen. Weak. Shop and reception look a…read morebit too clean - like a shop that rips people off.

Today my husband and I went to Advanced Auto. We asked to purchase disk brakes and Rotors. We were…read moretold (at Advance) that we needed to take off the wheel to determine what was needed exactly. (Never experienced this before and my husband changes all our brakes and work on my kids cars too). As we got no help we left and went to O'Riley Auto Parts. Dave at O Riley knew exactly what we needed and even helped me to my car with my purchases. Advance lost this sale of several hundred dollars. Unfortunately future sales too.

Man get rid of Michael, he want to sit there and lie to my wife's face saying you can't do…read morewarranties in store and got another employee to back him up and they told me to file it online, so I called the corporate number and was informed as well as on the website "all warranties are done in store regardless of online or in store purchase" so then I called hardeeville and they informed me that I was indeed STILL correct and they would take care of me, matter a fact don't even fire him I wanna see him again, but yall really need to train your employees on if they don't know then to ask, don't try and act like you know what you're talking about if you don't brotha, started a yelp acc a couple months ago for instances like this, it's always a employee who just doesn't want to do their job but want to collect a check

These guys did my Tesla and Wow! What a great job! Recommend 100!! Fast and price was great - the…read moreshop is amazing!

They did an excellent job and it was completed in a timely manner. They make it convenient to be…read moreable to pick up your vehicle after hours for working people.

Roderick Jones, our service advisor was amazing. He went above and beyond to take care of us when…read morewe had an issue with our BMW. We live in Hilton Head part time, and did not even purchase our car here, but it was the smoothest service we have ever had. He even provided a loaner car so we did not have to wait. They not only repaired our issue, but also completed a recent recall service

Hilton Head BMW service department is awesome. They help me keep my car running in tip top shape…read more The staff there is always helpful, kind and professional. Just sitting in the service department while your car is being serviced, it's easy to learn that other clients are just as happy to have their car here for service as well. They always communicate the service needs, time, pricing, efficiently before moving forward with the work. On this visit, Roderick Jones asssited me, ordered my parts, communicated the process and delivered my car, clean and ready to hit the road. The service area is cozy, nice seating, coffee bar, television, magazines, outlets nearby for device charging, etc., and or feast your eyes on the new 2026 models that are fresh in. They are nice!!!