Never again. This airline is a bait and switch, with zero emphasis on customer experience. Pay…read morethe extra money. You'll end up paying it anyway with the infinite additional fees!

MUST READ***** Terrible customer service. We arrived to…read morecheck in our bags an hour before departure, only to have the staff turn off the lights and walk away as we approached. They told us check-in was closed and we'd have to try our luck at the gate, NO GUARANTEES. At the gate, we were told it would be $99 per bag for "late check-in." We explained we were there on time, and the downstairs staff just walked off, but the agent didn't care. She eventually lowered it to $99 for both bags, like she was doing us a favor or earning commission. To make matters worse, the flight was then delayed for over an hour. I asked for a refund since clearly we weren't "late" anymore, nope, too bad, money already taken, talk to customer service. So I did. And guess what? Customer service told me Frontier doesn't even charge for late bag check-in. Oh? Then what did I pay for? They gave me a generous $50 voucher, which might just cover a tray table rental next time. When I asked again about the charge, they changed their story; suddenly, it was for overweight bags. Impressive, considering no one actually weighed them. Another blatant lie. We weighed our bags at the airport and were well under the limit. To wrap things up nicely, our bags took over 40 minutes to arrive at baggage claim in Vegas. I guess they needed a nap after such a dramatic journey. The whole experience was a joke. From start to finish, we were ignored, lied to, and charged unfairly, and the best they could offer was a lousy voucher. Even after speaking to a supervisor. I'm beyond disappointed and won't be flying Frontier again

I sort of read up on Allegiant Airlines in the past. Unfortunately, I hadn't read good things about…read morethem. To be honest, I didn't really care since the flights offered were non-stop and pretty inexpensive. I decided to go with them because of this. I'm sure it couldn't be worse than taking a bus somewhere. Let me tell you...that can really be the pits! Been there, done that! I'll try to avoid that. Lol. We'll save those stories for other days. Anyway...My flight to Las Vegas from El Paso (vice versa) ran smoothly. The airport staff could've been a little bit friendlier in El Paso but that's fine. The staff in Las Vegas was friendlier and more helpful. I also booked the hotel through Allegiant online. Everything with this mostly ran smoothly. I did a separate review on the hotel experience for MGM Grand. I will say that I appreciated the complimentary night! I was charged for a two-night stay rather than three. Right now is a good time to travel if you feel safe enough to do so. The planes were spotless and seemed like they were newer models. All of the staff followed safety precautions by wearing masks. They offered passengers masks and gloves. They asked passengers to keep their masks on at all times while in the waiting area and on the plane. There are some minor complaints that I have. 1.) I wish they would fly out to more destinations from El Paso. Right now, they're only flying to Las Vegas, cities in Florida and San Diego. Allegiant...please consider adding Houston to your list of destinations offered in El Paso! I do see that they fly into Hobby Airport but not directly from El Paso. We usually go through George Bush Airport but that's fine. Why am I asking for this? Because I want to go visit my nephews in Houston more often! It is always SO expensive to fly to Houston with every other airline I've used. I have no idea why! The drive to H-town from here takes about 10 hours. 2). They charge ridiculous amounts for drinks and snacks on the flight. They aren't complimentary. A beer is around $9 and a can of soda is $3. The snacks are around $5. Water is $3. Another thing...It also costs around $30 for each bag you check in (give or take). However, you are allowed to take one carry on bag on the plane. Overall, I recommend Allegiant Airlines. I'll definitely use them again to fly out to Vegas and maybe the other destinations they offer us in El Paso at this time. I'm looking into driving to Phoenix and catching a flight to Houston from there. We'll see... I'm saying 4.5 but rounding up to 5 stars. :)

Horrible service, un-organized, logistics need to be revisited, staff like hawks harassing…read morepassengers for carry-ons. Never again.

After an unexpected hour long TSA line, my Girlfriend and I missed our flight to her graduation at…read more9am the next day. All the flights were booked for the rest of the day and it wasn't looking great. We went up to the gate and explained our situation to the American Airlines employee Ihsan, who went out of his way to make sure we made it to her graduation. He got us priority standby for the next available flight, and when we got confirmed seats, he personally hand delivered our tickets to us at the gate. Ihsan was a total life saver and I really appreciate him for saving me. My Girlfriend was going to maybe miss her graduation if it wasn't for the amazing customer service Ihsan and American Airlines gave us.

Leaving El Paso on flight 6241 the gate agent and the assistant gate agent (takes 3 to do that)…read morewere extremely rude and not at all customer service friendly. I rarely fly American and this is one huge reason why. I haven't found one thing they care about with regard to customers except the over charging part along with no WiFi, out dated planes and never on time flights.

Excellent service for flight 4914/1186! The current boarding policy should continue after this…read morepandemic is curtailed and should be instituted by other airlines!

Terrible customer service. Letting individuals cut the que because they weren't part of our large…read moregroup. Making our wait considerably longer for no apparent reason. Will not be using delta again

Probably one of the most painless flights that I've ever had. I guess I can also attribute this to…read morethe ease of navigating the El Paso airport. I'm starting to learn that smaller airports are so much more enjoyable, even though I rarely ever get a chance to fly into smaller airports these days. Got to ELP two hours in advance thinking that the check-in and TSA lines would be crazy. Couldn't have been farther from the truth. Literally spent the better part of an hour and half just chilling and waiting for my boarding announcement. When it came time to board, everyone was in and on the plane in a breeze. Despite it being a small plane and small flight, I was able to snag a window seat and had a nice nighttime view of the city while the plane took off. The attendants were friendly, the seats appeared to be clean and they were quite comfortable. Since this was a shorter flight, I didn't partake in any of the "entertainment" services. They had extra snacks and the flight attendant offer me and the passenger next to me extras. I'll never say no to some Southwest trail mix :). The only thing that I found odd is that they had a "plane change" in Phoenix. Never understood why this is the only airline that calls layovers "plane changes". I also don't understand why they don't have a direct flight from SFO to ELP, but maybe because ELP is a smaller airport. But, I digress. In the end, I had a good experience with Southwest on this flight. I don't always fly Southwest, but this flight experience made me question why I don't fly with them more often.

Flight attendants from El Paso to Houston at 6:05 today were unhappy, rude and threatening while…read moreexplaining the new rules. Literally threatening. Horrible. The Southwest I loved is gone. Heartbreaking. They even said, "Be good to us and we'll be good to you." Sounded just like Gollum: "We be nice to them if you be nice yo us!"

At Frontier Airlines in El Paso Texas , to check in a hour and a half early no problem, coming back…read morefrom San Francisco , nightmare began, we were there early, the ticket counter there said we had to be there 3 hours earlier, mind you , our plane was still there and they would NOT let us board, so come to find out, the ticket counter lady Ashley typed that we were late, that was a LIE! Then had to pay over 400 dollars extra,we had to leave at 10pm , got to Vegas at Midnite, had to stay at airport 6 hours , our ticket had gate d16 but some other passenger waiting looked at her app and yells oh no , they changed gates, and took off running, so we checked our gate and it was changed to E 9, thank God it was a hour early we noticed because we had to take a train to other gate, we would of missed flight. What was obvious that Frontier is scamming people, making money off printing wrong gate number, changing at last minute , then making money because its a higher price on another flight and mind you I reserved a wheelchair at gate and I thought the plane has to wait til handicap are on board. If you don't want to have a huge headache and have to pay more MONEY, do NOT FLY FRONTIER Airlines!!!! We saw several groups of people that were crying, upset because Frontier pulled the same shit on them , changing gate and not announcing and people think ticket they are holding in their hand has correct gate number!!!!

I thought frontier airlines would be more than it is. So far this airline has disappointed me with…read moreall of the hidden fees. I just got my luggage down to three days in a carry-on and now had to pay for a carry on! Come on, PAY for a carry on! I do like the staff and the the seats are a fair size. If you do not pay for a window or an aisle seat, you will be assigned a middle seat.