After an unexpected hour long TSA line, my Girlfriend and I missed our flight to her graduation at…read more9am the next day. All the flights were booked for the rest of the day and it wasn't looking great. We went up to the gate and explained our situation to the American Airlines employee Ihsan, who went out of his way to make sure we made it to her graduation. He got us priority standby for the next available flight, and when we got confirmed seats, he personally hand delivered our tickets to us at the gate. Ihsan was a total life saver and I really appreciate him for saving me. My Girlfriend was going to maybe miss her graduation if it wasn't for the amazing customer service Ihsan and American Airlines gave us.

Leaving El Paso on flight 6241 the gate agent and the assistant gate agent (takes 3 to do that)…read morewere extremely rude and not at all customer service friendly. I rarely fly American and this is one huge reason why. I haven't found one thing they care about with regard to customers except the over charging part along with no WiFi, out dated planes and never on time flights.

Flight attendants from El Paso to Houston at 6:05 today were unhappy, rude and threatening while…read moreexplaining the new rules. Literally threatening. Horrible. The Southwest I loved is gone. Heartbreaking. They even said, "Be good to us and we'll be good to you." Sounded just like Gollum: "We be nice to them if you be nice yo us!"

I flew Southwest on March 8th, coming home from El Paso to LAX. I paid extra for preferred seating…read moreweeks in advance, but even so, I was placed in the last boarding group, which made absolutely no sense. Because of that, I was involuntarily made to check my bag--they just snapped at me to follow them, which I really didn't appreciate. After over an hour delay to take off and then have waited another 30 minutes for my bag. I was very late getting back. What made it even more frustrating was, as we were deplaning, two guys from boarding group 2, just a couple rows ahead, asked my row for their bags. I was so upset when I saw them laying their carry-ons sideways, taking up at least two spaces. I thought the flight attendants would check like they normally do, but this time, nothing. I filed a complaint the day I got home, and I still haven't heard back after all this and I'm quite sure I'm not the only complaint. I'm really disappointed--Southwest has always been my go-to, but with these issues--especially as they roll out the new preferred seating system--I might have to look at other airlines. I really hope they get it together and give me a voucher for the cost of my preferred seating.

Never again. This airline is a bait and switch, with zero emphasis on customer experience. Pay…read morethe extra money. You'll end up paying it anyway with the infinite additional fees!

MUST READ***** Terrible customer service. We arrived to…read morecheck in our bags an hour before departure, only to have the staff turn off the lights and walk away as we approached. They told us check-in was closed and we'd have to try our luck at the gate, NO GUARANTEES. At the gate, we were told it would be $99 per bag for "late check-in." We explained we were there on time, and the downstairs staff just walked off, but the agent didn't care. She eventually lowered it to $99 for both bags, like she was doing us a favor or earning commission. To make matters worse, the flight was then delayed for over an hour. I asked for a refund since clearly we weren't "late" anymore, nope, too bad, money already taken, talk to customer service. So I did. And guess what? Customer service told me Frontier doesn't even charge for late bag check-in. Oh? Then what did I pay for? They gave me a generous $50 voucher, which might just cover a tray table rental next time. When I asked again about the charge, they changed their story; suddenly, it was for overweight bags. Impressive, considering no one actually weighed them. Another blatant lie. We weighed our bags at the airport and were well under the limit. To wrap things up nicely, our bags took over 40 minutes to arrive at baggage claim in Vegas. I guess they needed a nap after such a dramatic journey. The whole experience was a joke. From start to finish, we were ignored, lied to, and charged unfairly, and the best they could offer was a lousy voucher. Even after speaking to a supervisor. I'm beyond disappointed and won't be flying Frontier again

I don't fly United often but I think I'm going to change that. The flight crew and airport staff…read moreare incredibly friendly. They found my phone when I left it on the jet and made sure I didn't leave without it by sending someone to get my attention. Great experience!

They treat their handicapped customers like dogs. My husband is in a wheelchair, they made him get…read moreout walk down the isle of the plane to his seat he almost fell. Stewart acted like he didn't care.

I sort of read up on Allegiant Airlines in the past. Unfortunately, I hadn't read good things about…read morethem. To be honest, I didn't really care since the flights offered were non-stop and pretty inexpensive. I decided to go with them because of this. I'm sure it couldn't be worse than taking a bus somewhere. Let me tell you...that can really be the pits! Been there, done that! I'll try to avoid that. Lol. We'll save those stories for other days. Anyway...My flight to Las Vegas from El Paso (vice versa) ran smoothly. The airport staff could've been a little bit friendlier in El Paso but that's fine. The staff in Las Vegas was friendlier and more helpful. I also booked the hotel through Allegiant online. Everything with this mostly ran smoothly. I did a separate review on the hotel experience for MGM Grand. I will say that I appreciated the complimentary night! I was charged for a two-night stay rather than three. Right now is a good time to travel if you feel safe enough to do so. The planes were spotless and seemed like they were newer models. All of the staff followed safety precautions by wearing masks. They offered passengers masks and gloves. They asked passengers to keep their masks on at all times while in the waiting area and on the plane. There are some minor complaints that I have. 1.) I wish they would fly out to more destinations from El Paso. Right now, they're only flying to Las Vegas, cities in Florida and San Diego. Allegiant...please consider adding Houston to your list of destinations offered in El Paso! I do see that they fly into Hobby Airport but not directly from El Paso. We usually go through George Bush Airport but that's fine. Why am I asking for this? Because I want to go visit my nephews in Houston more often! It is always SO expensive to fly to Houston with every other airline I've used. I have no idea why! The drive to H-town from here takes about 10 hours. 2). They charge ridiculous amounts for drinks and snacks on the flight. They aren't complimentary. A beer is around $9 and a can of soda is $3. The snacks are around $5. Water is $3. Another thing...It also costs around $30 for each bag you check in (give or take). However, you are allowed to take one carry on bag on the plane. Overall, I recommend Allegiant Airlines. I'll definitely use them again to fly out to Vegas and maybe the other destinations they offer us in El Paso at this time. I'm looking into driving to Phoenix and catching a flight to Houston from there. We'll see... I'm saying 4.5 but rounding up to 5 stars. :)

Horrible service, un-organized, logistics need to be revisited, staff like hawks harassing…read morepassengers for carry-ons. Never again.

I'm not going through the details. I just want it known that Lenore ( if I remember her name…read morecorrectly) was completely rude from start to finish. I don't like leaving bad reviews but I can't shake this one off. The agent across from me was all smiles and respectful to her clients. I got the complete bitter opposite. I simply got the wrong agent.

ve been living El Paso since 1981 same place on Eastside. The reason I write this is after all…read morethese years living in this town I have never had such unpleasant experiences with the a locally owned business as I did at Westside Suntravel. I'm surprised the president of this company, Mr. Paul Corman, will allow these things to occur. I've visited and spent much money with Westside SunTravel before, but never had any unpleasant experiences. I've been dealing with them for a longtime but never had to dear with such unspeakable, selfish people Who had no common courtesy to their clients needs..we canceled all our Travel with them & ask for our copy of our passport and credit card back. This was at Eastside SunTrevor located at 1718 N. Zaragoza. My neighbor & I had an appointment with one of the agents at that place. On 31st of October at 10:AM to pay the Downpayment that we've been talking about for our trip. The problem was when we were conducting business at their office about a one hour later I needed to go to the restroom. So I asked them & They said their restroom is only for the Employees going as far to tell me to go to the next door to Popeyes or theother side insurance company's restroom. I couldn't believe what I was hearing... I even asked to see the manager & explained it to-her that I'm Elderly person my bladder is not dependable as it used to be therefore I need to go now.. but they wouldn't give it up still want me to go to next door... keep saying it's their policy. Most of us, when the time comes to go you have to go ... I couldn't believe what was happening. I have been with SunTravel before but never experienced anything like it.... The reason we went to the Eastside, we live close to buy it. It only takes five minutes to get there. So instead of driving way out to the west side since it's the same company we never expected anything like this... What upsets me was that they didn't have the simple common decency of allowing their clients who is elderly need to use a restroom. I don't think the president of this company Mr.Paul Corman, will never allow it something like this. Anyway, next morning on Friday the November 1st, at 9 AM I called Westside wanted to talk to Mr. Corman, but they told me he's not in so I asked for the manager and manager who's name is Ann, came on when I explained what happened she sounded like she's not surprised and she said it's their contract whatever that means... but I told her that I want Mr. Coleman to know what is going on out there and then she said that she will let him know. There is no response whatsoever from them. But I want people of El Paso to know that's how they conduct their business. The way I see it, if they don't want anybody to use their restroom, they shouldn't be having business in the public first place.

I personally love El Paso Airport. Whenever I'm leaving, I'm excited about where I am going and…read morewhat I'll be doing soon. And whenever I return, I'm always looking forward to my home and my bed and my life here. And it's a nice, easy airport to navigate. It's the equivalent of a 2-3 block walk between the check-in and bag claim areas (which are next to each other) and most gates (up one level and then to the right or left.) We are neither a big crazy airport nor a tiny airport. We're right in the middle. Airport staff are generally quite nice. Restrooms are always very clean to spotless in my experience. Precheck is a plus to sail through security in 1-5 minutes, but there are rarely long regular lines unless it's peak times on holidays, after a large event like the Sun Bowl, or a there's a large group traveling together. Areas for improvement: El Paso hasn't updated to provide a lot of outlets to charge devices - it should try to add some power stations with seating in the terminal. Concessions are a bit of a weak point. I wish they were less bland, less expensive. It would be wonderful if the selections better represented the El Paso/Juarez region. For example, I would love to see Chuco Relic selling their goods at the airport, and someone selling some food and alcohol from our region (such as our NM wineries like Lescombes, Zin Valle and Rio Grande, and our El Paso breweries like Aurelia's, Mountain Star and Three Missions.) There are lots of great local restaurants that would be great to see, too. Mexican burritos make great airport to-go food. Sadly, much of the US isn't familiar with true Mexican burritos -- but should be. I also think an airport El Taquito and a Panda Burgers would do well. I'd like to see Carne Asada, Barbacoa, Deshebrada, Machaca, Cabrito, Chile Rellenos and tamales available. It would also be nice to see more local art (we have amazing talent here!) and some more local history of the region, or profiles of people who contributed to making the El Paso / Juarez / Las Cruces region what it is today.

The new system the airport is using to "streamline" paying for parking is misleading. The system is…read morerun by a company called Metropolis, and they scan your vehicle's license plate when you enter a lot so it knows how much to charge you when you leave. I looked this up in advance and the info said to scan a QR code at the lot entrance to set up an account and enter in my payment info. Hell no, I'm not doing that. There wasn't a QR code at the entrance and it took a minute to find a sign with one but they're posted high up on the light poles for some reason. Another sign said the rates for the long term lot increased from $7 to $9 per day. All the info I've read online and what was stated on the airport's website said people can still pay with cash and not have to use the new system when you leave. Well, that's not true. When I was leaving I asked two employees where I could find a kiosk or something to pay for parking and they said everyone has to use the new system, just head to the exit and follow the instructions on the display board. I did so and when I pulled up the board showed my license plate number and told me to scan a QR code to proceed. I did, and it opened my messages app and was trying to get me to send a text message to complete the transaction. I didn't know what was going on but nothing I did could get me anywhere else so when I sent the text message I got a reply with a link to Metropolis' website to pay the fee. Why did I have to go through a text message just to get here? Couldn't this system just send me to the website directly? I didn't have to make an account to pay but I had to enter my credit card information like I was making an online purchase. I was also charged a $2 service fee for the transaction which pissed me off because this wasn't mentioned anywhere online or posted on the signs at the parking lots. What used to cost me less than $30 for parking my car here for the weekend now cost me nearly $40.

So I was not really late but in a hurry to catch my plane. I got stop by transportation security…read moreadministration (TSA) and they looked through my stuff when all said and done it was 2:00pm I sigh because my plane left at 2:10 pm I ran to my gate and got there at 2:04 pm. I was particularly looking every minute of the time because I was running late but I did get to the gate 6 minutes before the plane was to take off at 2:10 pm. So I don't understand if they say it departs at a certain hour minute they should honor that I had to pay $150. Additional to get on the next plane. So if they say the plane departs at 2:10 pm than the actual departing time is any where between 1:30 pm and 1:55 pm and not 2:10pm ??????????????????????? Not happy

This was my first time flying with this airlines and was pleasantly surprised how smooth traveling…read morewith them was. While waiting to board, they announced free checked baggage which is amazing. The stewardesses were very nice and the airplane seating was very clean. I would 100% recommend flying with them.

I am a frequent traveler of AmTrak & just want to openly express my concerns. The first bathroom…read moredoor on the first level of train 2/422, 34109, coach class, I had locked the door to that bathroom & as I was attempting to exit, I attempted to unlock the door, but for some peculiar reason, the damn door would not unlock! So I banged it from the inside & yelling to get a staff's attention & sure enough, one of them came because I heard that male staff on the opposite side of the door & loudly asked me if I was one one behind that door & J yelled I was! So he managed to get the door open & that's when I asserted that door lock needs replacement, but he was dismissive saying it just got alittle jammed (as if nothing really just happened.). But I am bringing this matter to the public's attention that the doors on those restrooms need to be thoroughly inspected before someone else experiences the same thing! It's a safety issue & should not happen at all like this. But other than that, I have had nothing, but a very good experience traveling on AmTrak. I have been a frequent AmTrak train traveler since September 2022. I will continue traveling on AmTrak, but I would like to see improvements on those bathroom locks.

The debit card machine doesn't work. They kept announcing cash only. For us to get cash if we plan…read moreon eating. Some of us didn't even have enough money to withdrawal any money. Only the money we had in our cards. I am on a train ride with over 9-12 hour ride. Two children. One who is only 5, have absolutely nothing to eat. I asked for a free meal ONLY for my son. Not me and my daughter. The workers on this train didn't give us anything. I even said can you we just have a small piece of a sandwich and they couldn't even do that. What kind of company is this??? They said my only option is a $25.00 KIDS MEAL !!!!!!!!!! We are hanging in there trying to make this trip on 3 empty stomachs. Not even a water to drink. Amtrak is a complete and utter disappointment. I was shocked for it being my first time riding.