We received outstanding service at City Star Motors during the time on the lot as well as after the…read morepurchase. We were given ample time to inspect the vehicle on the lot by our own mechanic and test drive it couple of times. Upon finding couple of minor issues with the vehicle, the price was adjusted to accommodate those repairs. Price was competitive in comparison to other vehicles available and the dealer fee was significantly lower than in other dealerships. DMV made a mistake in the title and City Star Motors took it upon themselves to correct the DMV error and followed through until new title was delivered providing periodic updates. They could have told us to deal with DMV ourselves, but insisted on taking care of the error for us. You can buy vehicles anywhere, but it is a pleasure to do business with courteous and caring business like City Star Motors.

From the owner: City Star Motors LLC offers the finest selection and best deals on pre-owned cars in the area. With…read moreour extensive relationships with local dealers, we're able to get excellent quality new car trades and lease returns at incredible values. We pass those savings along to our customers with our unbeatable prices. We also offer financing for qualified buyers, going the extra mile to make sure you're able to drive home the car of your dreams. Browse our inventory on our website, and if you see a vehicle you like, you're able to submit a quote request on the spot or schedule a test drive.

Where do I even begin…read more.. This place doesn't sell reliable cars -- they sell temporary problems on four wheels. Every vehicle on that lot feels like it's just barely holding itself together, just good enough to get you off the property and into a contract. I've had my car for only 7 months and it completely broke down. Naturally, I assumed it would be covered under warranty. Wrong. Instead of honoring what they promised, they immediately tried to blame everything on me and make me pay out of pocket. It wasn't until I made it clear I was prepared to take legal action that their entire tone changed. And here's where it gets worse..... For an entire month, no one contacted me with updates about my repairs. Not one call. Not one email. I had to chase them down myself. When I finally got answers, I was first told the delay was because "the part hasn't arrived yet." Then -- literally an hour later -- the story changed completely. Suddenly it wasn't about a missing part. Now I'm being told they tried multiple engines and couldn't get the parts to fit. So which is it? The part hasn't arrived? Or you've swapped multiple engines and none of them work? That kind of contradiction doesn't inspire confidence -- it screams disorganization at best and dishonesty at worst. Now their "solution" is to cover it -- but only if I trade into another one of their raggedy, barely-running cars. I test drove several options and every single one felt like it was one speed bump away from falling apart. The tires they swear are "new" are worn. Multiple cars had strange smells. Nothing felt stable. Nothing felt safe. So after months of payments and a month of silence, the end result is me being pushed to trade one piece of junk for another. This isn't just bad customer service. It feels calculated. It feels predatory. It feels like a business model built around pushing unreliable vehicles onto people and hoping they won't question it. Proceed with extreme caution.

I filed out the application wrong online and kept getting told I was denied but without plausible…read morecause of why when I asked.

So the dealership took the truck back.... A MONTH AFTER WE PURCHASED IT…read more I'm really upset so I'm just gonna give a quick run down. 2 days after we bought it, the fuel pump went out as well as the battery terminal was just straight busted. So we had to replace both costing us several hundred dollars. We did the repairs, told the dealership. We were also missing a LARGE majority of the paperwork we signed. Dealership told us to bring the truck in, they'd see what they could do and get us the rest of our paperwork. So we took it in, they asked for the keys so they could pull it over to the mechanics area. Gave them the keys and they then told us that we COULD NOT LEAVE with the truck or our belongings! They were taking the truck back and said to contact the bank. Come to find out, the bank had never fully approved us like the dealership told us! The loan was never finalised like the dealership told us. Everything the dealership said was a LIE. Yesterday we went there to get some of our stuff out of the truck. Instead, they'd relisted the truck (that we had paid for!!) back up for sale and had taken all of our stuff out of it and thrown it in trash bags behind the shop. The stuff was wet, moldy, there were maggots and roaches on the stuff, etc. $1500 in damages! So we had this truck for exactly a week before they took it back. We had NO IDEA there were any issues with the loan or bank. We tried going through other banks and everyone wants $3500 down. We don't have that... We gave them everything we had. Every fucking penny... Today we went in to get our down payment back and were told that they weren't refunding us so much as a dime... They got a full tank of gas, our down payment, and a brand new fuel pump + labor and a new battery terminal... All new repairs at our expense and kept our down payment... Kept every penny we had and then put a no trespass against us for the property! Like how can you do that to people? They KNOW our situation. They KNEW we lived in it. They KNEW the stuff in it was everything we owned... I specifically made sure that we got approved for the loan. That it had gone through completely. They told us it had. They told us the truck was ours. It was all a lie. It was fraud... How can you just take advantage of people, steal from people - a family, and live with yourself...? Yes, we're taking it to small claims court. Yes, we're talking to attorneys. Yes, we're keeping receipts for everything. Yes, we'll be leaving reviews. Yes, we'll be contacting the better business bureau. But none of this is overnight... I'm just heartbroken and defeated and upset... Go figure, this dealership has since closed down. Why am I not surprised?

Sold My Neice a van the transmission is going out of…read moreIt within 3 weeks battery dead There horrible Ripoff People do Not buy anything from this company Ever

I'll really liked my experience everybody was very patient and understanding to what I wanted l…read morewould recommend them to family and friends.

From the owner: Best Car Dealer in Kissimmeeread more

Met Moises Evoli about a week ago when i brought my dodge 2015 journey in for an evap leak issue (…read morefrom weeks ago). Got to talking. Told me maybe we can get you into a new car. I said ok, keep in touch. Well a week later, we got a 2019 Jeep Grand Cheerokee Laerdo. Moises and my family were able to test drive 3 cars and figure out which one we liked and met our budget. Throughout the long day, Moises was personable, friendly, non-aggressive and easy to talk too. The back end guys are usually the issue with the negotiations and price but Moises fought for me as much as he could and after standing my ground, we got a good deal done. Thank you again Moises for your professionalisms and patience. It was a pleasure doing business with you guys. Good to know i was not pressured or stressed out during the hours i was there

I normally try to give businesses the benefit of the doubt, but my experience at Napleton Chrysler…read moreJeep in Kissimmee was extremely disappointing and felt downright dishonest. After purchasing my vehicle, I later discovered I had been signed up for an Assurant Vehicle Care policy that I clearly refused. Francisco Diaz in finance asked me about the coverage, I told him "NO," and yet it was added anyway -- totaling $959 rolled into my loan. Not only does this increase my payment, but it also feels like I was taken advantage of so someone could get credit or a kickback for adding a policy I didn't authorize. This is exactly the type of behavior that makes people distrust dealerships. On top of that, I was told my $6,000 down payment would have a 2% credit card fee. Instead of being charged $6,120, I was charged $6,180 -- noticeably higher than what I was told. No explanation, no transparency, just more money out of my pocket. Between the unauthorized add-on and the inaccurate fee, I walked away feeling duped, frustrated, and misled. Buyers deserve honesty, not surprise charges and hidden products slipped into their contracts. I would not recommend this dealership to anyone looking for a straightforward, trustworthy car-buying experience.

I purchased an Infiniti from Marvin Motors and it was a nightmare. The dealership sold me the car…read morewith serious hidden issues -- shortly after driving off the lot, I started having major problems that weren't disclosed before the sale. Then when I reached out about repairs that were promised, they made it extremely difficult to get help or honor any commitments. I would strongly warn anyone against buying from this place -- especially higher-end vehicles like an Infiniti -- because they misrepresent cars and don't stand behind what they sell. The owner should of handle and resolve things professionally. He didn't care. Please do your research first. Meeting customers expectations should be the top priority. I have trusted your company. Now, I have to worry about repairs.

I bought a car from marvin motors to be financed in March 2025. I just found out today they have…read morenot paid the finance company one dime!! I called the finance company to ask the payoff and I was told 9 grand.. the car was only 7 grand.They said they haven't received any payments. The car also is a 2012 Toyota corolla and has had problems since I left the lot that they are not willing to fix. I had to buy a new battery the 2nd day, the motor mounts are shot, sway bars and a bunch of other things! Never ever buy a car from Marvin Motors! I am now in court processes.. it's absolutely ridiculous for a 13 year old car! I am furious that I now have to deal with this. So they will pocket your money and never tell you your balance, its impossible to get the paperwork I signed. My mental was already bad now I am absolutely over the edge! Also the payments are twice a month. I wish I never delt with Marvin Motors, it has been an absolute nightmare!!

Place is a joke did the application online and still no where I live 2 and half hours away so I…read morefigure do the online application first to see if I can get approved before I drive there and that was a week ago and when I call there I'm told Tony is with customers that are actually there horrible customer service horrible salesman horrible place all around a bunch of dumb people trying to sell cars and they should pull the online application down because whoever works there obviously doesn't know how to use the computer to check them

I would never recommend no one to buy a car from these people. I purchase a vehicle two years ago…read more Left the lot Not even a week later the car started turning off. Supposedly had sensor issues. They replace the sensor. Not even a month after they did that. The car started off again. I still have the same problem. I'm paying for a vehicle that continues to have the problem that I left a lot with originally. Not good Customer service at all. I would give no stars if I could.

Sam was awesome kind nice friendly outgoing person made our day when we finally was able to drive…read moreaway in our new car

100% DO NOT RECOMMEND! I was lied to and led to believe that they would be able to payoff my trade…read morein within a given time frame only to find out that it wasn't true. Inevitably through their misleading statements I made a payment on a vehicle that wasn't in my possession and they offered no other remedy than an apology. Specifically, Nicholas Catano is either uninformed or deceptive and DriveTime as a whole cannot be trusted to do what they say or reasonably ameliorate their error with more than mere words. Complete lack of accountability. No wonder the only five star review is from someone who needed their wheelchair battery recharged!

Scam artists. Sell wrecked broken down cars with many issues. Took advantage of a disabled…read moreveteran and now he is out $4500 after driving the car less than 100 miles. Buyer beware!!