Where do I even begin…read more.. This place doesn't sell reliable cars -- they sell temporary problems on four wheels. Every vehicle on that lot feels like it's just barely holding itself together, just good enough to get you off the property and into a contract. I've had my car for only 7 months and it completely broke down. Naturally, I assumed it would be covered under warranty. Wrong. Instead of honoring what they promised, they immediately tried to blame everything on me and make me pay out of pocket. It wasn't until I made it clear I was prepared to take legal action that their entire tone changed. And here's where it gets worse..... For an entire month, no one contacted me with updates about my repairs. Not one call. Not one email. I had to chase them down myself. When I finally got answers, I was first told the delay was because "the part hasn't arrived yet." Then -- literally an hour later -- the story changed completely. Suddenly it wasn't about a missing part. Now I'm being told they tried multiple engines and couldn't get the parts to fit. So which is it? The part hasn't arrived? Or you've swapped multiple engines and none of them work? That kind of contradiction doesn't inspire confidence -- it screams disorganization at best and dishonesty at worst. Now their "solution" is to cover it -- but only if I trade into another one of their raggedy, barely-running cars. I test drove several options and every single one felt like it was one speed bump away from falling apart. The tires they swear are "new" are worn. Multiple cars had strange smells. Nothing felt stable. Nothing felt safe. So after months of payments and a month of silence, the end result is me being pushed to trade one piece of junk for another. This isn't just bad customer service. It feels calculated. It feels predatory. It feels like a business model built around pushing unreliable vehicles onto people and hoping they won't question it. Proceed with extreme caution.

I will not put out the drama they caused me. Or the car the sold me was stolen. Yep you heard that…read moreright, not to mention how the engine blew in that car which lead to a path of real loss for me. They did give me another car, now I owe for their stolen car and the other car. Can't get extension for nothing. And the customer service is ridiculous. And let's not talk about the disabling of the car. This place is a scam. Fraud etc. and don't even reply about how you did anything because it's a lie. Steer clear folks. Because of their negligence I couldn't get my fur baby to the vet and he passed away. For that I will NEVER forgive

I'll really liked my experience everybody was very patient and understanding to what I wanted l…read morewould recommend them to family and friends.

From the owner: Best Car Dealer in Kissimmeeread more

I normally try to give businesses the benefit of the doubt, but my experience at Napleton Chrysler…read moreJeep in Kissimmee was extremely disappointing and felt downright dishonest. After purchasing my vehicle, I later discovered I had been signed up for an Assurant Vehicle Care policy that I clearly refused. Francisco Diaz in finance asked me about the coverage, I told him "NO," and yet it was added anyway -- totaling $959 rolled into my loan. Not only does this increase my payment, but it also feels like I was taken advantage of so someone could get credit or a kickback for adding a policy I didn't authorize. This is exactly the type of behavior that makes people distrust dealerships. On top of that, I was told my $6,000 down payment would have a 2% credit card fee. Instead of being charged $6,120, I was charged $6,180 -- noticeably higher than what I was told. No explanation, no transparency, just more money out of my pocket. Between the unauthorized add-on and the inaccurate fee, I walked away feeling duped, frustrated, and misled. Buyers deserve honesty, not surprise charges and hidden products slipped into their contracts. I would not recommend this dealership to anyone looking for a straightforward, trustworthy car-buying experience.

Unprofessional, a lot of disappointment from the dealership, me being a loyal customer for more…read morethan 6 years and having purchased 2 vehicles. Let me share my story... My truck was damaged while in the custody of Napleton Chrysler Dodge Jeep Ram Kissimmee. Since then, the dealership has attempted to repair it on more than two occasions, yet the vehicle still has minor paint defects, visible upon close inspection depending on the angle and lighting. The front air deflector remains loose, despite having been "repaired" several times, demonstrating careless work, lack of quality control, and failure to take the responsibility I expected. Throughout the repair process, I was provided with a loaner vehicle that is unsuitable for my professional work, resulting in significant financial losses for my business. Furthermore, the dealership attempted to get me to accept a payment of $750, which is completely insufficient to cover the damages and losses incurred, and asked me to sign a document to close any further claims, which I categorically refused. Today, December 20, 2025, I returned the loaner vehicle and picked up my truck, and its condition remains unacceptable. The dealership refuses to offer a real and definitive solution in writing, limiting itself to excuses and insufficient verbal proposals. After multiple visits to the service department and meetings with management, I feel completely disregarded as a customer. After buying my second vehicle and being a customer for more than 6 years, I can say that when this dealership makes a mistake, they do not act with professionalism or honesty. Instead, they attempt to minimize the issue and close the case without properly resolving it. I do not recommend this dealership under any circumstances. If you decide to do business here, document everything, inspect the vehicle carefully, and do not trust verbal promises.

I purchased a car from here. Two days later, the car was having issues. Contacted advance auto…read moresales. They promptly offered to check the car out and repair the issue free of charge. Excellent customer service

I have been going to these people for many years for all our family car repairs. Never an issue…read more We have referred people here for auto sales - never an issue. They have a large selection of cars for sale and are honest, decent and respectful. we have used their truck rental- everything was smooth and correct. I would recommend this place of business to anyone. Thank you for always being a place where we feel we get great service and great prices.

Was just recently there the 2 gentleman helped me for A little over 3 hours to find the right car…read morefor me even after closing hours so I greatly appreciate them for all the help ! very happy with my corolla !

I purchased an Infiniti from Marvin Motors and it was a nightmare. The dealership sold me the car…read morewith serious hidden issues -- shortly after driving off the lot, I started having major problems that weren't disclosed before the sale. Then when I reached out about repairs that were promised, they made it extremely difficult to get help or honor any commitments. I would strongly warn anyone against buying from this place -- especially higher-end vehicles like an Infiniti -- because they misrepresent cars and don't stand behind what they sell. The owner should of handle and resolve things professionally. He didn't care. Please do your research first. Meeting customers expectations should be the top priority. I have trusted your company. Now, I have to worry about repairs.

Amazing place ! Great service, amazing people . They helped me get my car I've wanted and even went…read moreback after for maintenance and they did and extraordinary job. Thank you all again I'll define coming back when I want another car. I recommend everyone to come here tell your friend and family

horrible place to get a car don't recommend a I got a car and it shut off not even 5 minutes down…read morethe road I took the car back for them to put me in some bull crap I didn't want and added a pick up payment when that wasn't the car I originally got and signed off on

Sam was awesome kind nice friendly outgoing person made our day when we finally was able to drive…read moreaway in our new car

100% DO NOT RECOMMEND! I was lied to and led to believe that they would be able to payoff my trade…read morein within a given time frame only to find out that it wasn't true. Inevitably through their misleading statements I made a payment on a vehicle that wasn't in my possession and they offered no other remedy than an apology. Specifically, Nicholas Catano is either uninformed or deceptive and DriveTime as a whole cannot be trusted to do what they say or reasonably ameliorate their error with more than mere words. Complete lack of accountability. No wonder the only five star review is from someone who needed their wheelchair battery recharged!