We had a great therapist. However, a part of me feels like this business is a scam. 1.5 years after service and I just got 2 revised bills where they adjusted the amount due for each session. We were already out of network for our insurance. So we are paying 80% of the charge, which was a ridiculous number in the first place. Avoid this place. You deserve a medical provider who doesn't screw you over for years after service. read more

AVOID AT ALL COSTS!!! This office will never bill you correctly. They use a third party service called Patient Services. I have filed a chargeback with my bank and if needed, I will contact the state board to investigate this office for fraudulent charges. I LOVE TJ SO MUCH SHES THE BEST THERAPIST I AM SO SAD IM LOSING HER!!!! But doing this billing for TWO YEARS?! I can't anymore. My insurance covers all mental health services at 100% cost after a $25 copay. I do not have a deductible or co-insurance out of pocket maximum. Their billing dept saying I owe $35 per visit is beyond incorrect. They will require you to keep a card on file so if you're homeless or can't get a bank account you're shit out of luck. They also will not tell you when they auto bill your card. I asked dozens of times over at minimum a year that I be given a phone call prior to being billed. Their excuse is "we have too many patients to do that with." Which, is a big outright lie considering I *also* do appointments and scheduling for a hospital. You want to talk too many patients? Try scheduling for 65 different offices across the Chicagoland area and come back to me. They ALSO tried telling me I wasn't in the hospital on Nov 14 2024, but I literally have a claim from CDH for services rendered on that exact date. I had to reschedule and appt and they charged me for a no show, which even TJ said was not correct and I should not have been billed for. I will be presenting this medical claim to my bank as evidence for my chargeback. I was only to be charged $25 for my (last) visit, being charged $85 and sending me into overdraft is ludicrous, as I did not consent to additional charges without being called, and their fee was e ABH needs a full overhaul. I am beyond distraught because I love TJ to bits and pieces and I will miss her DEARLY!!!! read more

Let me give you an honest review of this Doctors office based off of my experience. The receptionist and appointment setters here are trash. Last week they laughed at my wife were extremely rude and snarky. Yesterday when I called to schedule an appointment for her because she needed to get her prescription renewed the appointment center told me no because I'm not an authorized user. I found this practice, gave them my insurance, which I pay for, all costs associated to her medication and co pays and have scheduled multiple appointments for. I was told no again and I said schedule it or we won't be coming back. So she scheduled it. Fast forward to today. My wife explained since she's a homemaker and hard for her to get to Naperville from our area and that the hours are inconvenient and she's going to find someone closer. This should be understandable. Dr. Nidrio said that essentially they are the best at what they do, hence their strong 1 Star review on yelp and 2 star review on google and my wife would end up returning. Rewind time. Why would you say this to a patient? Why would you say this in general, especially when your reviews are trash and you met her for five minutes one time a year and a half ago? Who do you think you are to talk to my wife in that manner? Especially when we drive 40 minutes one way and pay you $40-$80 when she sees your staff. I've been to doctors offices in the past that will write you the prescription and make you come in every 6 months. She has to come in every 2 months. I don't get it, but I'm not a doctor. Also I've had a similar issue and my own doctor tells me as long as everything is the same we can renew the prescriptions for you. Not Dr. Nidrios practice. They clearly care more about additional money than their patients health. I get it you're a business, you need to make a profit, then do it the correct way by providing amazing service and putting your patients needs first. This office and staff are comparable to used car salesman and lot. Go somewhere else, you deserve better than this. You've been warned. I'll be taking my wife to professionals who care and aren't full of themselves. read more

I made an appointment for a psychiatry appointment with Kevin. When I got to the building, they said they didn't even have my name in the system and there was no appointment made. I drove 45 minutes for them to just tell me to leave. I will not be coming back here. The receptionist also was very rude and unhelpful. Avoid this place if you want to avoid wasting your time. read more

My son has been seen at this office by several providers. We have not had a single complaint. Josie Dawe, APN is phenomenal! My seven year old son LOVES her. Dr. Ndrio can be a little crusty around the gills but he has never been rude to our son and answers our questions thoroughly. We have never had issues with billing either. Refills get called in within twenty fours. read more

Horrible... Horrible customer service.... Nurse practisioner wrote script for daughter. Insurance wouldnt fill.... Then tried for 5 days to get it redone so daughter could get her ADHD meds....... Office never responded to the 7 voicemails left.... Daughter ended having to go to school for 2 days without meds.... Completely unprofessional...... Will be notifying Illinois department of public health and reporting them read more

We used to like the therapist my daughter went to. And my daughter does like her actual therapist. But their billing is HORRIBLE! God forbid you get sick on the day of your appointment! You better be able to do telehealth or you are charged $125! Even though my daughter could not even stay awake! And let's not even get into the fact that they overbill us and don't wait for the insurance to pay, just tell us we owe so and so amount and can't be seen until it is paid. Then we have to go through the whole ordeal of getting the money that we paid out back from the insurance and the FSA. I would not deal with these people ever again if my daughter did not love her therapist! read more

Sadly we are forced here due to this place being the only one accepted by our insurance. My child needs assistance so we stay. Be prepared for staff to lie to you, cancel appointments on you without any heads up and constantly change and move appointments. But if you it in return they charge you. The biggest let down was the lying from the reception staff to patients. I stay until I find something better my insurance will cover but please go elsewhere if you can. The hours do not accommodate a working parent. Truly saddening that this was our only option and they know it so they have no regard for treating people with respect and being HONEST! read more

I'm honestly quite shocked by all the negative reviews, as our experience has been very positive with my son's psychiatrist Dr. Ndrio. My son is only 4 and finding a psychiatrist that would take on a patient that young was extremely challenging. At our first appointment the doc was VERY attentive. Our appointment was extremely thorough. Dr. Ndrio took his time, got to know my son, got down on the floor and played with him for a long time, asked so many questions about him, our family dynamic, to really get a feel for what was going on with him emotionally. He got my son to engage with him, and asked him a lot of questions as well. There were also 2 students in the room at the time, which I actually appreciate because I like being able to aid in the process of learning through real life experiences. My only negative comment would be the long wait times when I've called to inquire about billing, etc. However the quality of care we've received far overshadows having to wait on hold. I'd also like to mention when looking around for mental health services for my son, I was shocked and appalled at the lack of options. There is a real mental health services crisis in our country. I had called Lurie Children's to make an appointment for him there, and there was a 12 MONTH WAITING LIST. This office was able to see my son within about a week, and I'm extremely happy with the care we have received this far. read more

I don't know why they have such bad reviews, this is honestly one of the best psychiatrists in the Chicagoland area. You do have to go every few months, but that is typical of most psychs. Everyone there is very friendly and it's easy to call if you have any questions. Copays can be heavy the first visit, but after that it's very reasonable. read more

I saw a therapist at ABH last fall and planned to used EAP to pay for the services. I coordinated with my insurance provider, they gave me the info, I gave it to my provider and the front desk. The front desk explained I would have to pay for my sessions until the EAP "reimbursed" them. Cool. So I paid $112 the first few times I went, then was told my EAP was approved and paying for the services, and thought we were GTG. I went to about six counseling sessions before deciding to stop. Every time I would bring up my history with disordered eating, my therapist kept hinting that I should try Weight Watchers. (?????) Don't even get me started on how clinically inappropriate this is, to suggest a diet to a person in recovery from eating disorders, but I digress. Fast forward a couple months and I get a statement from ABH in the mail for my services claiming I owe ~$300. I called them and explained the EAP, gave them the EAP info and they told me to disregard the statement, which I did. Fast forward to a week ago when my debit card was suddenly charged by ABH for $285. ?!?!? So I called their billing department AGAIN on Wednesday and left a voicemail. It's been two full business days and I haven't heard back from them. So in short - this place is messy. Messy clinicians. Messy administration. Go elsewhere. Edit: it's been weeks and the practice still hasn't returned my phone calls. read more

While I have no issue with Dr. Ndrio, I have issue with a nurse practitioner who decides to put my 12 year old son on Prozac with no input from teachers, Psychologist, or his Father. This practice seems to be about high volume and once a patient is put on the correct medication, you get handed off to a nurse practitioner. This place may be fine for some, but no longer for me and my son. read more

I was told over the phone that copays are due at the time of the appointment. Which is fine but with my insurance I haven't paid a copay like ever. So they tried charging me $230 without even taking my insurance info. I think these people are sketchy and fraudulent. And when I walked in, the lobby was slammed, so obviously they care more about the amount of patients they have rather than giving quality care. Take you're money elsewhere. read more

I don't usually write reviews but I am really impressed by Advanced Behavioral Services, Dr. Ndrio and his staff. The scheduling staff was quick, efficient, and polite. They sent me all the necessary paperworks to fill immediately and were flexible to work around my schedule and insurance. On the day of the telehealth appointment, everyone was on time and it was super easy to use the portal for the appointment (totally recommend a telehealth appointment for people who run on a busy schedule) Dr. Ndrio seemed very knowledgeable, understanding, and caring. I really liked that he took his time to explain to me in common terms my condition. And not once I felt judged. He scheduled me with Meraj Baig,PA-C who was absolutely the best interaction I have ever had in a medical setting. She was very empathetic and sweet. She conducted a thorough interview, addressed all my concerns, and went over my medications. I didn't feel rushed once! I would totally recommend their services. read more