I rarely leave reviews, but my experience with Extraordinary Smiles was concerning enough that I…read morefeel other parents should be aware. I contacted the office to get information about my daughter's dental appointment. Despite the fact that I share legal custody, I was initially told I was not listed anywhere in her chart and that they could not release any information to me. This required multiple emails and calls just to verify basic information about my own child's visit. During that interaction, a staff member began referencing a different child's name while attempting to locate my daughter's information. I stopped the conversation immediately because it appeared that the wrong chart may have been pulled up. That kind of situation involving children's medical records should never even come close to happening. Eventually I was able to speak directly with the dentist to clarify my daughter's appointment, and the information I received from the dentist differed from what had previously been communicated to me. The overall process left me with very little confidence in the administrative handling of patient records. Parents trust healthcare providers with sensitive information about their children. Based on my experience with the office staff, the confusion around patient records, and the difficulty simply obtaining accurate information, I have decided to move my daughter's care to another dental provider.

I am shocked, My tooth broke off in the back of my mouth SMILES caped a few years ago. The hole top…read moretooth broke off and a sharp shard cutting into mouth and could not talk. I was so thankful when I called and it was closed I had a immediate response by message, I could not talk but I was able to communicate by messages. I was blown away with 0 response back from messaging and (3 days later) I was able to somewhat talk and she told me (I HAD TO TALK TO A REAL PERSON AT SMILES) Not to make an appointment or communicate through messaging. WHAT!!!!!! Now I find out ER wont pull, they will only suggest where I might get help. Todo I don't think where in the US anymore. Tooth broke off Wednesday calling and texting. Today stated calling Friday lunch time still can't get in anywhere 2 hrs away not even the ER. I can't remember ever having no options turned away when I am at very high risk or even no mortality risk living in the United States

I found this dentistry after moving to Florida. So far I've had the best experience with them. My…read morehygienist Christine I've been told is no longer there so I hope the next one I get is good. It will be hard to beat Christine. Dr Mayer is an excellent dentist also

How would you feel if the dentist made you sign a contract for payment, you paid the full amount,…read morethen, on the last visit, when you were supposed to receive new dentures, presented you with a bill for double the amount? Well, that's exactly what Lehigh Family Dentistry did to me. When questioned, they said "your insurance company requires us to bill you that amount". The contract acknowledged that the insurance would not cover the entire service & the insurance company verified they never required anything. But, they chose to hold the dentures hostage because they saw an opportunity to charge double. Has anyone else been subjected to this type of unsavory billing practices???

Needed a new dentist as mine recently retired. Don't let the ranch house fool you--these ladies…read moreare very professional. I had a great experience and recommend this practice to anyone. The doctor introduced herself as Fatima and she was the one who (oh so gently) cleaned my teeth. All the staff was very caring and friendly.