This is the optical office I have been searching for‼ Great…read moreservice. Knowledgeable doc and staff. Clean surroundings. Easy to schedule appointments. Welcoming. Advanced technology. Great eyeglass selection. I highly recommend ‼

I have been going here for 3 years and referred my husband. They've been great until I had a…read moreconcern and complaint. I will give a zero regarding customer service. They refuse to admit when they made an error and assumed I knew my prescription had expired. I had NO IDEA you had to renew a contact lens prescription every year. I wear contacts EVERY DAY so obviously I would've opted for the service. Staff was condescending and rude. Very similar experience to Tommy T.'s review regarding customer service. Very SAD & disappointing.

I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

Russ' Uptown Optical is a long-time, locally owned and operated source of stylish eye wear from…read moresome of the most visionary (no pun intended) eyewear designers. If you are looking for glasses with that little extra something, Russ' a visit to Russ' is a must. To get the most from new glasses you need to have access to an excellent team and the staff at Russ' is just that. From guiding you through the process of selecting the best frames and lens options for you to getting the final fit perfect, they have you covered all the way. Things to know: * Russ' is located in the west end of the Uptown Center (University and 42nd St., Des Moines). * They host eyeglass designer trunk shows (Lafont being the most recent as of this review) so checking their calendar can get you a close look at some great eyewear lines.

Friendly service and good selection of quality frames. Sales associate presented as low pressure…read moreyet knowledgeable regarding products and was able to seamlessly shift character to match potential customers as they entered store.

Doing business with this business, especially after my exam for veterans referal I returned to have…read moremy eye glasses prescriptions updated. Paid in advance as required. It took a month before hearing back, then I was informed my prescription was out dated. She left a message on my phone, don't call us will call you. This went on for another two weeks, once I called they said my glasses were in. I returned home, the lenses were scrach, on top that I had a veterans exam. I am informed that I need to have another exam in that it was not approved by the veterans affairs. Veterans don't brother going to this business for exams.

I have been going back here for years. I have never had any…read moreproblems. The staff here are fantastic. Always busy and always greet you when you walk in. I love that Dr Wilson knows me by name and we chat every visit. She remembers me and what's going on with me. If your getting glasses they will work with you till they get it right. I am a regular contact person and I appreciate that if I like what I have they don't try and pressure me into something new.

Henry's prices are reasonable and he is an expert at getting glasses to fit comfortably! He is…read morevery helpful at realigning glasses that have been bumped or twisted after the sale as well.

Henry is great to help with eyeglasses and insurance. He will always go that extra step to help…read more Highly recommend him.

I moved to Iowa recently and needed a new eye doctor. My last eye doctor was in Chicago and he was…read morevery up-to-date on the latest technology in eye care systems, technology and products. I wanted something comparable in Iowa, especially an office that had something called Optomap. Optomap is a machine that actually captures images of your retina without having to do dilation. I've been opting to have Optomap images instead of dilation since 2015 and it's been wonderful. So I went to Optopmap.com to locate offices near my area that had the Optomap machine. Vision Park Family Eye care had it! So after doing my research and reading reviews for the Urbandale location I opted to make an appt here and I'm very happy with my decision. Adam was the assistant for Dr. Larson and he was very smart and asked me pointed questions about my eye health. I told Adam I wanted Optomap and he made it happen. He took me through the machines that measured my vision perception, eye pressure, and Optomap. He was also very good at explaining everything to me step-by-step and telling me when and where I'd be hearing noise from a machine so I wasn't startled. He also was nice enough to clean my old glasses and tighten the screws on them! Dr. Larson was fantastic. He explained everything to me very thoroughly, especially since my eyes are now transitioning into a different phase in life where my eye muscles are slower in focusing my vision. He listened to me and honored my request to go back to my previous contact lens brand. We went over the the results of my Optomap and he explained what each thing (spots, veins, shadows) on the image meant in regards to my health. He explained what I would see on the image if I had macular degeneration, high blood pressure, rips/damage in my eyes, etc. In my opinion, this is a much more thorough and accurate way for any optometrist to view your eye health in its ENTIRETY and also the best way to show you visually how your eye looks and what can be done to improve your eye health. Although it is about $39 to do, Optomap is better than dilating your eye because the doctor can only see segments of your eye at a time when its dilated (like puzzle pieces), while Optomap sees your whole eye (the back of it) all at one time (like the whole puzzle put together). It's also a good way to see the history of your eye health (because the images are saved) so if something different appears it can be addressed quickly. Plus it took less than a minute to do and I had no side effects like I would have with dilating. After my visit with Dr. Larson, I went to check out their glasses frames. Another person (I didn't catch her name but she was very nice and helpful) helped me with my glasses and explained to me all the options I could get with my frames and lenses with my insurance (including adding the option to add anti-glare, transition lenses, thinning the lenses (for me because I have a high prescription), blue-light blockers, etc). Their frame selection was very large and I felt very comfortable trying them on and discussing my options. She measured the distance between my eyes and also measured where my pupils fell within the eye glass lens so my vision in my new glasses would be prefect. She also was very patient with me when I asked her my out-of-pocket costs for everything that insurance wouldn't cover. At checkout, I had asked for itemized receipts for my visit (so I could understand what I had paid for and what insurance was paying) and it was not a problem. I was even given a form to claim a rebate that came with my contact lenses. For convenience, my contact lenses will be mailed straight to my home. And my eye glasses will be ready in 7-10 business days for pick up. This office is fantastic and I'm thankful to have found them! They made my move from Chicago to Iowa and the need to find a new eye doctor seamless.

If I could give this place 6 stars, I would. I was having issues with my eyes and had multiple…read morequestions that I felt were unanswered by my previous eye care facility. A friend has referred me here and I am so glad they did. Not only did they answer all my questions, but they addressed all my concerns and ordered a trial pair of toric contact lenses for me that come in my strength! I have a lot of issues with one of my eyes so finding the correct fit is hard! They also have me coming in to make sure they properly fit. I feel heard and they are all so nice and helpful. Dr. Larson is very patient and understanding. Thank you Vision Park! You are amazing!

Great place! They get you right in and out when it's time for your appointment. Dr. Thayer took the…read moretime to walk through pictures of my eyes and explained it to me in a way that made sense. When it came time to get new glasses, the employees out front did a great job of helping me find a pair that looks great on me. Dr. Kleve has also been nice to work with!

Awkward from entering. Unpleasant staff at counter. Long wait from scheduled appt time. Even my…read morechild said the Dr. was strange.

I was drawn to some great Persol Frames PO3253V which this Lens Crafters normally doesn't carry…read more The one they had in stock fit and looked perfect. I initially had a Single Vision prescription that wasn't working. Being in between Single Vision and Progressives. They very happily remade the Progressives I needed as I had Presbyopia. I want to personally thank the Lens Crafters Manager Adam for his patience and skill in helping me find the right frames and lenses for me. PG Adaptive TGNS Gry Premium AR (1.67) Taking me through the process of measurements PD,Vertex Distance, Pantoscopic Tilt etc. Adam never tried to upsell me, but instead offered information and education. Due to this positive experience I will be a return customer.

Great experience at LensCrafters in Merle Hay Mall last week, Mary was helpful & very pleasant!…read moreShe made eyeglass shopping easy!

Easy to get an appointment. Glasses are about the same price as an individual practice is.read more

Carrie, Emily and DJ are all amazing people and employees at LensCrafters. They all go above and…read morebeyond what is the "norm" now-a-days when it comes to customer service. They are exceptional! I have a unique shape and glasses are hard to come by for me. They were so patient and accommodating. I ended up with two pairs that I absolutely love. I couldn't have done it without their understanding and flexibility. I am a forever customer and obviously highly recommend

All staff members were Very Helpful and Friendly. The location is convenient. I would recommend.read more

From the owner: Taking care of your eyes is our business. As your West Des Moines optometrist, you can trust our…read moreteam to provide you with comprehensive care and support for all of your vision needs and eye health concerns. Dr. Lisa Lansink has extensive experience and a dedication to providing the highest quality of service to each patient in our office. Whether you need a first-time visit or a follow-up, we're here to help you. When you visit our West Des Moines optometrist office, you'll find a friendly team in a professional setting. We aim to provide our patients with the latest technology and features to ensure an outstanding level of care. More so, we strive to offer a rather extensive collection of frames. This helps us to make sure you always find something that is right for your needs. You'll appreciate our smiling staff and our comfortable, family-friendly office space.