Update: they give me a refund to my HSA for my exam and retina scan. Although they did ask me to…read moretake down my review. I'm not taking it down entirely because they couldn't explain why their prescription was so different from Lenscrafters. At first, they tried to say LensCrafters doesn't have real eye doctors but I showed him that an OD checked my vision. So, while I'm happy I got a refund, I'm not happy with having no good explanation for the difference.

Worst service ever. After 15 years as a loyal customer they changed management and clearly failed…read more I scheduled an appointment less than 3 weeks ago. Show up today and told that my appointment had been automatically cancelled. No effort made to see me. I won't go back. I won't refer anyone there. SO sad to see a good business go downhill so quickly.

Dr Martin is knowledgeable but can seem very pushy and stand off-ish. You feel rushed as you are…read moregoing through looking at glasses. I felt pressured into getting contacts but I kept saying no. Felt pressured to get certain types of frames and lenses. Not a welcoming feeling at all. Frames are pricey (even with insurance). And if you have issues with your glasses, forget about it. No assistance whatsoever. Basically I was told "what do you want me to do?" Apparently she is closing her practice but that's a bug hush hush. Heard it from a customer who said loudly when she was closing and the front staff looked uneasy that the information was being said out loud. But I won't be coming back here. Will take your money but doesn't care if you're happy with the end product. Go elsewhere for your eye care services.

Dr. Martin is excellent! The office hours are convenient and her staff is friendly and professional.read more

absolutely the best ‼ i've been going to dr.loftis for years…read moreto keep my eyes healthy and their selections for glasses are amazing-- carolyn mitchell@ thehouseofmitchell@me.com

I was absolutely shocked to read some of the other reviews. I have been seeing Dr. Loftis for…read moreyears, and while prices are a little higher than other places, I am happy to pay for a stress free experience. I am not going to invalidate anyone that felt uncomfortable, but Dr. Loftis has also paid me compliments during my exam. Never did it make me feel uncomfortable. I have never found it inappropriate nor was it done in a "creepy" way. He is a lot more personable that most providers, but he also always remembers me and even my husband and children by name. Their office is very nice and the staff is amazing. I would recommend this office to anyone looking for quality services.

I started seeing Dr. Katie Mason last year, and I'm grateful for her and her help. She VERY…read morepatiently guided me through trying contacts versus glasses, and she helped me identify and fix a medical issue I was having with my eyes that I had just dismissed as allergic irritation. I respect and admire her passion for her work and for helping her patients. It's apparent she spends a lot of time learning and staying on top of medical developments that can help her patients. The technology for testing in the office is extensive. All of the staff I've interacted with in the office have been friendly and welcoming. The office building is attractive, clean, and welcoming, too. It's a little bit of a drive for me from downtown Columbia, but it's well worth it.

The doctor is great but my prescription for my glasses didn't work out for me. The staff that…read morehandle the eyewear area acted like mean girls. I expressed my concerns about how the prescription in the glasses bothered my eyes and made my vision worse. I was told just keep wearing them and it would get better. I disagreed. Finally they said the doctor would cut it down.. I came back for the glasses and it was the same. Still the bully stood there in front of me and daring me to complain. Told me to keep wearing them. I will NEVER go back. I just took the glasses. What a waste of money. I do not recommend them! Linda King

My wife and I were attempting to make appointments to get eye exams at this vision center. She had…read morebeen here once before and experienced rudeness from her previous visit(s). We were hesitant to make new appointments but gave this place the benefit of doubt. This time, I heard the exchange and the confrontational tone used during the call. We were placed on hold and hung up out of frustration and willing to tolerate this behavior. Dr Rubin is possible very nice and informative but the appointment staff needs could use some adjustments in regard to how to speak to clients.

I had a great experience here. The staff was all nice and made me very comfortable. I did have…read morequite a bit of a wait. My appointment was 4:30, But I didn't leave until around 6-6:30. It wasn't a huge deal, the doctor was quick, Im sure he just had other patients making my wait time a bit longer. They didn't have a huge selection of glasses compared to other places I've been, but I still found something I liked. Overall was a good experience and the employees were extremely friendly with me and other patients in the waiting room.