Update: they give me a refund to my HSA for my exam and retina scan. Although they did ask me to…read moretake down my review. I'm not taking it down entirely because they couldn't explain why their prescription was so different from Lenscrafters. At first, they tried to say LensCrafters doesn't have real eye doctors but I showed him that an OD checked my vision. So, while I'm happy I got a refund, I'm not happy with having no good explanation for the difference.

Worst service ever. After 15 years as a loyal customer they changed management and clearly failed…read more I scheduled an appointment less than 3 weeks ago. Show up today and told that my appointment had been automatically cancelled. No effort made to see me. I won't go back. I won't refer anyone there. SO sad to see a good business go downhill so quickly.

absolutely the best ‼ i've been going to dr.loftis for years…read moreto keep my eyes healthy and their selections for glasses are amazing-- carolyn mitchell@ thehouseofmitchell@me.com

I was absolutely shocked to read some of the other reviews. I have been seeing Dr. Loftis for…read moreyears, and while prices are a little higher than other places, I am happy to pay for a stress free experience. I am not going to invalidate anyone that felt uncomfortable, but Dr. Loftis has also paid me compliments during my exam. Never did it make me feel uncomfortable. I have never found it inappropriate nor was it done in a "creepy" way. He is a lot more personable that most providers, but he also always remembers me and even my husband and children by name. Their office is very nice and the staff is amazing. I would recommend this office to anyone looking for quality services.

Dr. Park & her amazing staff are the best. I've been going with my husband to her over 11 yrs & I…read moresaw her as a patient today. She's referring me for cataracts & I really appreciated her taking the time to give me a preferred list of surgeons. Love the office decor & friendly staff. Thank you for your excellent care I received.

I have been a patient of Dr. Parks for a few years, and aside from the occasional long wait during…read moreappointments, I haven't had any major issues with the practice--until recently. My frames broke, and I brought them in for repair, expecting a turnaround time of a week or two. Instead, the process took over two months. During that time, I contacted the office multiple times and was repeatedly given inaccurate information. On one occasion, I was told that we had spoken at the end of May and that I had agreed to come pick up my glasses--this conversation never occurred. I was then told my glasses would be mailed to me via USPS on a Wednesday and that I would receive them by that Friday. They never arrived. The following Wednesday, I went to the office in person, only to be told the staff member I needed to speak with had stepped out for lunch. After my name was pulled up in the system, the same staff member appeared shortly after. She admitted she had forgotten to send my glasses and offered a $4.00 gift card as compensation for the inconvenience. That gesture felt dismissive and inadequate given the delay of over two months and the lack of honesty throughout the process. I expressed that these experiences made me question whether I would return to the practice at all. I was originally referred to this office, but based on this experience, I would not feel comfortable recommending it to others.