Was looking for new glasses. No vision insurance. Came across their deal for 2 pair of progressive…read morelenses and frames for $199, which was much more reasonable than any of the chain optical places in West Bend. I figured that was the base price and just like anything else, you pay for the extras. They were very helpful finding frames (I have a fat head) and I had a nice exchange while I was there. Glasses were ready in less than a week. Went in for a fitting today and was very impressed with how much time he took to make sure they were right. I am very happy with the service and the products.

It is true what people are saying. The person answering the phones is very short and not…read moreinformative even at the most basic level of expectation. This particular person doesn't care and if they're the gatekeeper to the doctors it's not fair to judge the rest of the staff. However, I had a great experience with the doctors while I was there and so did my husband.

They broke my 93 year old Father's frames doing an adjustment. He has permanent double vision…read morewithout glasses. They let him leave without ordering new glasses! Now he has no way of getting there and no glasses. I am 1,000 miles away. When I asked for them to email me the prescription they refused, it had to be picked up in person. I have never had high exception of any Walmart, but this treatment is appalling. I recommend going anywhere else for your eyesore needs.

My son had been getting migraines for a while and as his old prescription glasses were blurry I…read moretook him in to be retested. Got his prescription-dr said he could wear them for school work, watching tv, basically anytime he needed them, and then ordered 2 pairs of glasses online from another company. They came and when he put them on he said things were blurry far away and got headaches just for wearing them a little while. So as he needed a pair of glasses asap I ordered another pair of glasses thru the optical. They came back just like the other 2 pairs, blurry when looking in distance and giving him a headache. So I brought him back in to be retested. The dr said there was a difference in what he originally wrote and so we reordered the glasses. I asked them since now I was out the money for the other 2 pairs and would not get a refund from the company as they were the prescription I sent them, if they would at least give me another pair of glasses to make up for the hassle. The dr refused saying he could not do anything. And thru this ordeal, I had surgery, so all the running back and forth just added to this frustration. NOT GOING BACK!!

Went in 2 weeks ago on a Saturday to have the vinyl nose strap replaced (one end was broken off)…read more Clerk said they did not have a replacement in stock and they would order it on Monday. I called twice during the week to check on the part. One time I was told it had not arrived. The second time I was told they had no record of even ordering a part. Stopped at Aurora Optical (Valley Ave. WB), part in stock, lady fixed glasses in about 10 minutes. Highly recommend Aurora, more customer oriented, more competent.

One star is too much - everything the girls at the desk touch is messed up. I called and asked to…read moreadjust my contacts and waited a week for an answer, and they NEVER answer the phone on Saturdays (had to drive there) only find out they didn't write the questions down and never asked the Dr. my questions. Then I'm waiting 2 weeks for the next set of sample contacts. When I asked for a written prescription she wrote an expired date, delaying my online order. Nothing but problems. It's taken 2 months to get the right contacts - way too long. Every time I call they continue to warn me I only have 90 days - I can see why, with them dropping the ball for weeks on end - you need 90 days!

Felt very unwelcome. I walked in the door 10 minutes before my appointment. One of the staff very…read morecurly said can I help you? I could not hear her very will so I said I'm sorry I could not hear you. She stomped over and said louder go sit down and wait pointing to the alcove for waiting. My prelim tests were done on time but my actual eye exam as 25 minutes late. No apologies, just come in now. I had to be extra clear about the prescription I required because he did not acknowledge he understood what I wanted. I will NEVER return again. I felt like they didn't care if they had my business or not. So disappointed.

HORRIBLE! Made an appointment online, got there exactly at the appointment start time. The lady at…read morethe desk had her back turned to us doing something for another customer. Finally turns to us and when I say my son has an appointment she asks us to go to the back. We sit there when another lady says sorry you'll have to reschedule since you're late.....ummm NOPE never coming back. There are plenty of other places around that want my business.