They tried to fit a pair of eye glasses over a face mask. How does that work? Than with the face…read moremask on and with foggy glasses she pushes a small page in front of you to read. You can't do a good job of adjusting glasses over a face mask and you can't read a chart with foggy glasses.

My family has been going to Bell Eyecare for many years. The staff are always courteous and…read morehelpful. Dr Bell thoroughly explains the exam and made the appropriate referral when I needed cataract surgery. The contact prices are competitive and although the rebates can be time consuming, Jeanine was able to help me to simplify the process. Great staff and great location. Highly recommend!

Had an appointment 6 weeks ago which went fine. Paid for a contacts fitting at the appointment and…read morewas told contacts would be there in about 2 weeks. After 4 weeks with no communication I stopped in and inquired about them and was told they were never ordered but they would be expedited so I should hear from them very soon. I waited another 2 weeks and had no communication. I called and was told the contacts were there. I asked why there was no communication and I was told Costco never told them they were in (it might be because I was polite when inquiring about delays, but I would think when a service provider mistakenly doesn't give good service they would continually check to make up for it). I will go to my fitting and then look for another eye care facility.

I visited Costco in New Berlin, WI on W. Grange Avenue today…read more I arrived at the Eye Care area of the warehouse 10 minutes early. Inside the room I was provided a short form to fill out. After that - a portion of the eye exam began. Next, the Doctor introduced himself, asked questions, and began his portion of the exam. I was a bit nervous because I do not do well when rushed, or instructions are not clear. I found Dr. Bradley Schuster to be a breath of fresh air. He was clear, calm, very patient, and his remarks during the testing were supportive and calming. He was very thorough. He found a few abnormalities with my eyes and explained the issues, and next steps. My husband was impressed with the Doctor's demeanor, and professionalism. I would personally recommend Dr. Bradley Schuster to anyone, but especially to a person who is not accustomed to getting an eye exam. The quality of his staff, and care was outstanding.

My family has been going to Brookfield Vision for years and see both Dr. Tran and Dr. Varner…read more The doctors, office staff and all assistants are very knowledgeable, welcoming, and friendly. They have state of the art equipment (the digital photographs of our eyes are incredible!) and a large selection of eyeglass frames and contacts. I tell all my friends and family about Brookfield Vision. One of our family members had an eye emergency that could have led to a complete loss of vision. Dr. Varner worked her in, evaluated her and referred her on - he saved her vision. I have complete confidence and trust in their care. Amazing place!

What a wonderful experience! Brandi was so personable and kind. She made everything comfortable…read more Dr. Varner was thorough and did not rush. Made me feel like he had all the time in the world to get everything just right. Even the lovely lady that checked me out was friendly and easy.

Dr. Does not communicate with patients or guardians. Staff seems unhappy and not properly trained…read more Are not up front with insurance policies.

I got a notice that they don't accept insurance anymore. Then my Mom missed her appointment and…read morethey charged $55 dollars for the missed appointment. If that is their policy, that is fine, but I will choose to go somewhere else. I've had other issues with the office, not being completely upfront about charges.

I've been going her for years and Dr.'s Hansen and Bell run a great office…read more Their staff is always willing to work around my schedule for an appointment. I think their frame prices are fair and their selection is great. When I inquired about prescription sun glasses, they said that they are expensive so I should consider Maui Jim sunglasses with readers instead, to save a few bucks. (I didn't even know they existed). I can stop by the office when they are open and drop off my glasses (even if they are sometimes in pieces), and they are fixed (or put back together) in a jiffy. This is a great, local neighborhood business and I will continue to be a loyal patient!

My wife and I have been clients/patients here for decades, since it was Burleigh Vision Ctr…read more Outstanding care and service. The doctors are excellent and the staff is very professional in all respects. We've never been disappointed.

Everyone is very professional and nice. I have been going to Advance Focus for 3 years. Great,…read moreGreat!

I have used over half of the providers in town and I must say, Advanced Focus Eyecare has been…read morehands down the best. The appointment was fast but not rushed. The doctors expertise really showed. He got me into the perfect prescription much faster using top of the line equipment. Highly Recommend.

Terrible service. Terrible professionalism. Staff are not willing to help with insurance.read more

Great selection of frames. I ended up getting the eye exam at this location. The process was…read morethorough and the optometrist communicated well. I ended up getting my frames at the Mequon location because this one was closed on 12/30 (and I wanted to use my insurance) due to Omricon. While the frame selection was smaller at Mequon, the staff was very helpful and I found a pair. They delivered the glasses to this location. There was a mixup in the lab and they returned an empty frame so it took longer than it should have.

Date of visit: 1/25/2022…read more I've been seeing the eye doctors at the Grafton Eye Center within Costco for many years now. In my many visits, I have seen several of the doctors and have been pleased with all of them, I find them to be knowledgeable, thorough, friendly, and not pushy about upselling for services that I do not need. I always get a contact lens exam since I don't ever wear glasses and have always been pleased with the experience. They keep good records so I don't have to remember the last time I visited--they already know! In two years, when it's time for my next exam, I will be back to Grafton Eye Center.

After a 5 year hiatus, it was time to get my eyes checked so I made an appointment at the eye…read morecenter inside my nearby Costco. They apparently have 4 Optometrists so I didn't know exactly who would be examining me. Turns out I saw Dr Michelle Lewis. I found Dr Lewis engaging, personable, friendly and professional. She took plenty of time to answer my questions. I did not feel like I was "just another ho-hum patient". The eye center's staff were also very pleasant and friendly; always smiling and chatting. I won't wait another 5 years for my next appointment. I'll be back next year.