Dr. Does not communicate with patients or guardians. Staff seems unhappy and not properly trained…read more Are not up front with insurance policies.

I got a notice that they don't accept insurance anymore. Then my Mom missed her appointment and…read morethey charged $55 dollars for the missed appointment. If that is their policy, that is fine, but I will choose to go somewhere else. I've had other issues with the office, not being completely upfront about charges.

Date of visit: 1/25/2022…read more I've been seeing the eye doctors at the Grafton Eye Center within Costco for many years now. In my many visits, I have seen several of the doctors and have been pleased with all of them, I find them to be knowledgeable, thorough, friendly, and not pushy about upselling for services that I do not need. I always get a contact lens exam since I don't ever wear glasses and have always been pleased with the experience. They keep good records so I don't have to remember the last time I visited--they already know! In two years, when it's time for my next exam, I will be back to Grafton Eye Center.

After a 5 year hiatus, it was time to get my eyes checked so I made an appointment at the eye…read morecenter inside my nearby Costco. They apparently have 4 Optometrists so I didn't know exactly who would be examining me. Turns out I saw Dr Michelle Lewis. I found Dr Lewis engaging, personable, friendly and professional. She took plenty of time to answer my questions. I did not feel like I was "just another ho-hum patient". The eye center's staff were also very pleasant and friendly; always smiling and chatting. I won't wait another 5 years for my next appointment. I'll be back next year.

The worst customer service I have ever experienced. The front desk refused to release information…read morefrom my past exams due to an unexplainable "policy". Mind you this was told to me AFTER I was on hold for 5 minutes as the receptionist looked up my request! After being a patient for over 10 years, I won't be back. Too bad as I have always had a good relationship with Dr. Orvis; if only she had a honest and caring staff.

At a different eye place the lenses of the glasses I ordered were made wrong once delaying shipping…read moreand then on the day I received them they were wrong. It took 14 days to get them and would take another 7-10 days to get them redone. I cancelled the order on Tuesday having lost confidence in the lens manufacturer. I have just had my fourth eye surgery a corneal transplant and my glasses being correct is super important after all I have gone through. I went to Family Vision Center to see the selection of frames they had. They had a great selection of a variety of different shapes. I went the same day I cancelled the others. I did not realize they see people by appointment (COVID). They did not have people scheduled that day apparently. Even though they weren't seeing people that day they gladly helped me find a frame I liked. The previous place had to cancel the order in the system and have it cleared before they could place my order under the new insurance. There were issues getting this accomplished and they spoke with my insurance company five times to get the order through for me. They were friendly, professional and willing to help me get this done so I could get my new glasses. I can't express enough how pleased I am with this business.

Yay for same day appointments. That being said I don't have the most confidence in the eye exam. He…read moreseemed more enthused to sell me a retina photo than to make sure the contact prescription was correct. I actually drove back a half hour later since it was the first eye appointment in over two decades of annual appointments that didn't feel right. He ended up changing the prescription by 0.25 on one eye. I think I'll find an MD eye exam next time around.

From the owner: Formerly Badger Optical Grafton. At Shopko Optical of Grafton, WI, we put our patients first and…read morestrive not only to care for your eyes, but for your general wellbeing. Located at 1210 12th Ave in Grafton, we make it our mission to always act in your best interest, and we succeed most when you feel valued and happy with the service you receive. We believe your eyecare should be rooted in trust, and that the best eyecare is personalized and comprehensive.

Great service!! And probably the only receptionist desk with an iMac on it. Very cool.read more

Dr. Alvarez is always great! Olivia at the desk was wonderful, and Tyler is absolutely awesome…read more Great staff! Great eye care. Highly recommend!

Everything!!!!! The service is awful, the communication is worse and I intend to let anyone I know…read more It was a complete waste of my time. I'm livid!

Great, consistent experience over the years. The eye care is great and I have never had any issues…read more I would highly recommend Wisconsin Vision

I had a pair of glasses made in Spring and they did a great job. I noticed immediately that the…read moreglasses weren't right. I returned to my eye doctor and they had given me an incorrect prescription!! Wisconsin Vision redid the glasses with the correct prescription at no charge. I returned today for a second pair of glasses. Erin was great to work with and even pulled out some frames from the back which they had just gotten in. I chose one of those and will get the glasses in 2 weeks or less. She found the best price for me since I self pay. I have found the staff of 3 occasions to be friendly, polite and professional. They were also recommended to me by my eye doctor and I concur they are great!