Today I had a hearing test , hearing aid cleaning, and assistance with getting my Thrive app set up…read moreas I liked it. Cassidy was my care-giver for today's appointment, and she was very competent and lovely. I've had my microtone hearing aids, and received ongoing service from this location (Napa) for over 3 years, and I've been very happy with the service and care. I highly recommend Microtone Audiology.

Difficult to reach with long phone hold times. Not interested in helping. I called all Napa…read moreoffices and others all offered assistance. Microtone offered road blocks at every turn.

Always professional. Listens to individual needs. Offers choices. Great follow up and customer…read moreservice.

From the owner: Specializing in: - Hearing Aids & Assistive Devicesread more

I really liked working with Brian; he has a sense of humor and also took my questions seriously. He…read moreexplained the changes in my hearing in a way I could understand, without talking down to me. He asked all the relevant questions and did all the testing efficiently but without cutting corners.

Dr Colton was lovely and recommend surgery.So my wife has been calling for 2 months to schedule…read moreit.They keep saying they are waiting for approval from Medicare and Anthem.Meanwhile my wife had another surgery and got approval in a day.So we have now switched to UCSF Dr Johnson and have an appointment in 2 weeks.Meanwhile my wife suffers.

I recently visited [Doctor's Name]'s office for a consultation regarding a dry mouth issue that has…read morebeen bothering me. While I understand the importance of gathering information, I found the initial intake process to be impersonal and rushed. The staff seemed more concerned with completing paperwork than understanding my concerns. I felt like just another number instead of a patient seeking help. They make you sign so many consents so many forms as if you're going to court for some trial. They have all my information and I did not even meet the doctor. I just had to walk out of there. This experience has left me feeling disappointed and questioning the level of care patients receive at this office. While I understand that healthcare professionals are busy, I believe that taking the time to connect with patients and address their individual needs is crucial for a positive experience. I hope this feedback can be used to improve the patient experience at this office in the future.

As a medical professional, I have never been so disapointed with the lack of care and compassion…read morefrom dr healey. She is so busy that she double scheduals patients at the same time, so when you arrive for a 2pm appointment, you dont get in for 30-45 minutes. dr healey fails to do anything in a timely manner. It almost seems as though you are wasting her time while you are there. If you need a refferal to be seen by a specialist, GOOD LUCK!! I waited over a month to hear from UCSF making phone calls back and forth with her office and UCSF, only to find out that my paperwork wasn't ever sent to UCSF!!! I feel like I am having to battle her to do her JOB. Maybe she needs to review the oath she took as a Dr. Bottom Line, I would NOT reccomend anyone to see this dr. But if you do, bring a copy of the Hippocratic Oath.

Getting in to see Dr. Healey is easy and refreshing. Her skill and knowledge are exceptional. I…read morehave kaiser Insurance so I have to pay out of pocket when I see her. It is worth it as she really knows her profession and has cured my ear troubles when others have just made it worse. I have a serious ear infection now. Kaiser gave me some drugs, Oxycodone to hide the pain. Now a week later, I am worried about permanent damage to my ear. I have a kaiser specialist lined up for next wed. but I will either be cured or dead by then. Dr. Healey can see me asap and I know she has the experience and knowledge to take care of my issues.

Dr Michelle explained more options to me at my last visit she explained my choices and treated me…read morewith concern and care

When I walked in I was welcomed in and the check in process ran smoothly and efficiently. The front…read moreoffice staff, nurses, and doctor are all wonderful!

On Sunday I took my daughter into this clinic and I was so pleasantly satisfied by the way my…read moredaughter was cared for. I would like to say that Gina Knudsen provided such good care and guidance for us. She was very informative and caring and it was so obvious that she enjoyed her profession. I liked that she provided a hands on approach. When I called for some follow up questions the next day, she promptly replied in her very calming tone and provided more valuable insight into the risks of my daughters wrist injury. Thank you Gina! You were so wonderful as was the staff. I also appreciated the clean, state of the art environment with prompt service. Everyone in the clinic was so kind. ~ Michael

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.