I came to check the out Lace Program they have available. First I want to commend the office…read moremanager, Amanda. She was so warm, welcoming and friendly. She was so easy to understand considering I am deaf. Reception area was very nice and welcoming too. I then met with Jessica who took the time to get to know me by asking how I ended up in her office and from there she was able to tell me about the Lace program along with cost and benefit. There was no pressure to purchase. The time so to her showed me how much she cares about helping people because she took the time to check my hearing aids and noticed that I was due for an adjustment and I had been noticing some struggles with hearing of late too. I consented to her making some recommended changes that I am trying to adapt now and so grateful to her for her time and expertise. This is a great office and I look forward to meeting with them again in the future.

They take care of Veterans for free i took my client there she was very nice the wait was very…read moreshort id go there again for my clients

Today I had a hearing test , hearing aid cleaning, and assistance with getting my Thrive app set up…read moreas I liked it. Cassidy was my care-giver for today's appointment, and she was very competent and lovely. I've had my microtone hearing aids, and received ongoing service from this location (Napa) for over 3 years, and I've been very happy with the service and care. I highly recommend Microtone Audiology.

Difficult to reach with long phone hold times. Not interested in helping. I called all Napa…read moreoffices and others all offered assistance. Microtone offered road blocks at every turn.

Dr Colton was lovely and recommend surgery.So my wife has been calling for 2 months to schedule…read moreit.They keep saying they are waiting for approval from Medicare and Anthem.Meanwhile my wife had another surgery and got approval in a day.So we have now switched to UCSF Dr Johnson and have an appointment in 2 weeks.Meanwhile my wife suffers.

I recently visited [Doctor's Name]'s office for a consultation regarding a dry mouth issue that has…read morebeen bothering me. While I understand the importance of gathering information, I found the initial intake process to be impersonal and rushed. The staff seemed more concerned with completing paperwork than understanding my concerns. I felt like just another number instead of a patient seeking help. They make you sign so many consents so many forms as if you're going to court for some trial. They have all my information and I did not even meet the doctor. I just had to walk out of there. This experience has left me feeling disappointed and questioning the level of care patients receive at this office. While I understand that healthcare professionals are busy, I believe that taking the time to connect with patients and address their individual needs is crucial for a positive experience. I hope this feedback can be used to improve the patient experience at this office in the future.

Always professional. Listens to individual needs. Offers choices. Great follow up and customer…read moreservice.

From the owner: Specializing in: - Hearing Aids & Assistive Devicesread more

The Fairfield location is absolutely TOP NOTCH! The office and staff is inviting and professional…read morewhile being very friendly. Their work is always thorough, and they seem to go that extra step to make you feel like you matter more than just a customer. I highly recommend them!

We had such a great experience with Kenwood! A visiting family member needed help with their…read morehearing aids, and I wanted to find a solution ASAP. I called, and they fit us in this afternoon. When we arrived, we received a friendly welcome. They listened well, took the devices, and had them fixed in about 10 minutes. They also shared that the devices were still under warranty for another two years, which my family member didn't even know. The service fee is reasonable, and I sincerely appreciate the kind, efficient service we received. I wouldn't hesitate to refer others to this business. Thank you so much for your help! You have no idea the impact you delivered today. I'm so grateful to have found you.

Eric and his staff exceeded my expectations at this location and the other ones in Fairfield and…read moreVacaville. I brought my 96-year-old grandmother for hearing aids that she needed but certainly did not want to. Eric and his staff had a great bedside manner and knew exactly how to make her feel comfortable and just how much information would be helpful to me, her caregiver. We are very pleased with the results and would recommend them to anybody in need of hearing services. We are very thankful that the audiologist highly recommended them to us. I cannot think Eric and his team enough, as my grandmother finally has the opportunity to join in conversations fully, unlike before. Thank you guys.

Eric Stratton is amazing! I had my first appointment Jan. 17th. Eric fitted me with wonderful new…read morehearing aids Jan. 26th. Thanks to Eric, I'm no longer driving my wife crazy asking her to repeat herself. I can hear my grandson's voice clearly. I don't need closed captions on DVDs. I could not be more pleased with the price I paid or the service I received. I highly recommend Eric Stratton.

I had an appointment with Microtone Audiology on Thursday, August 16th. I was having a hearing test…read moreand getting fitted for Hearing Aids using Starkey Edge devices. I was nervous going in, and I am happy to say that the entire team in the Saint Helena Office far exceeded expectations and provided a "WOW" experience. They are kind, customer-focused, and extremely professional. During my office visit, I ran into old friends and one of the winery owners. Like me, they had the utmost respect for the Microtone Team. I highly recommend this business based on my positive experience. Well done, all!

From the owner: Microtone Audiology is the premier hearing care provider in the Napa region. We provide the best…read morecare and service for your hearing health and, should you need them, we carry the highest quality, most advanced hearing aids and custom hearing protection devices available today. While much of our industry centers around the retail sale of hearing aids, Microtone's primary focus is on the wellness of our patients. This patient-centric approach is the DNA of our practice and dictates everything we do, from our comprehensive testing to our personalized fitting to the free care and maintenance for the lifetime of every hearing aid we sell. Our services include: -Comprehensive Hearing Evaluations for Both Adult and Pediatric Populations -Tinnitus Evaluation, Consultation, and Management -Aural Rehabilitation -Balance Function Testing -Hearing Conservation and Custom Ear Protection -Hearing Aid Dispensing & Fitting Services -Wax Removal -Hearing Assistive Technology -Custom Hearing Protection -Battery Sales With many of these conditions, time is of the essence and delaying treatment can result in increased, irreversible damage. By partnering with multiple Ear Nose & Throat Physicians in the area we can quickly get you the appropriate treatment needed to help you avoid unnecessary hearing loss. Get the right solution, the best care and service and a great team of folks that will be there for you on Your Journey to Better Hearing.

I feel right at home going here. They treat me like family. It's been years and years of GREAT…read moreSERVICE. Always recommend them to people when they find out I wear hearing aids and how much I enjoy them.

If you are looking for a place that actually takes the time to care and help you, this is the…read moreplace. Had a pair of hearing aids that didn't work, they were fixed & repaired for me in a very easy simple process. I have had problems with other hearing aid places and this place was definitely NOT a bad experience!!Shot out to the crew and BONNY for their services. I would highly recommend them . Thank you ADVANCED INSTRUMENTS of vallejo!!

Betty and Corrine are fabulous! Very professional and courteous and always helpful!…read moreWhile I am a 2 year hearing aid wearer they treat me kindly. If I need supplies they are prompt to make it happen. I have never had issues with billing which is so very appreciative. I would not change my doctor office one bit. Eric is thorough and ensures my aids are in tip top shape.

Eric is kind and helpful when dealing with aging family members who don't want to accept that they…read moreneed hearing aids. He has a ton of options to choose from and will help you select what is best for your needs.

The staff here is so helpful, caring and nice. Set my mind at ease. Would definitely recommend.read more

These people continually send dozens and dozens of mailings to our homes and when we tell them to…read morestop, they refuse to do so. Everyone in our household has perfect hearing; they apparently do not because they REFUSE to listen to us. We contacted the Better Business Bureau and they are NOT members. How can we get them to stop? We have asked to be removed from their mailing lists 8 times over the last 2 years. Eight times! Maybe we need to get the bagpipes in front of their store? ARE THEY HARD OF HEARING?