The Fairfield location is absolutely TOP NOTCH! The office and staff is inviting and professional…read morewhile being very friendly. Their work is always thorough, and they seem to go that extra step to make you feel like you matter more than just a customer. I highly recommend them!

We had such a great experience with Kenwood! A visiting family member needed help with their…read morehearing aids, and I wanted to find a solution ASAP. I called, and they fit us in this afternoon. When we arrived, we received a friendly welcome. They listened well, took the devices, and had them fixed in about 10 minutes. They also shared that the devices were still under warranty for another two years, which my family member didn't even know. The service fee is reasonable, and I sincerely appreciate the kind, efficient service we received. I wouldn't hesitate to refer others to this business. Thank you so much for your help! You have no idea the impact you delivered today. I'm so grateful to have found you.

The staff here is so helpful, caring and nice. Set my mind at ease. Would definitely recommend.read more

These people continually send dozens and dozens of mailings to our homes and when we tell them to…read morestop, they refuse to do so. Everyone in our household has perfect hearing; they apparently do not because they REFUSE to listen to us. We contacted the Better Business Bureau and they are NOT members. How can we get them to stop? We have asked to be removed from their mailing lists 8 times over the last 2 years. Eight times! Maybe we need to get the bagpipes in front of their store? ARE THEY HARD OF HEARING?

I spent $5000.00 on hearing AIDS with this company. The customer service was awful. I give it…read morenegative 5 stars. BIG RIP OFF!!! Customer service was terrible. -000 stars

Dr Haberman is fantastic, she has paid attention to everything I say and ask, been patient…read moreproviding answers and assistance. I have been other places for hearing tests and Hearing aids, but here they took the time to do complete tests and verified how I liked the Hearing aids. Don't go anywhere else this is the best around.

I really liked working with Brian; he has a sense of humor and also took my questions seriously. He…read moreexplained the changes in my hearing in a way I could understand, without talking down to me. He asked all the relevant questions and did all the testing efficiently but without cutting corners.

Today I had a hearing test , hearing aid cleaning, and assistance with getting my Thrive app set up…read moreas I liked it. Cassidy was my care-giver for today's appointment, and she was very competent and lovely. I've had my microtone hearing aids, and received ongoing service from this location (Napa) for over 3 years, and I've been very happy with the service and care. I highly recommend Microtone Audiology.

Difficult to reach with long phone hold times. Not interested in helping. I called all Napa…read moreoffices and others all offered assistance. Microtone offered road blocks at every turn.

The hearing aids themselves cost a little over $6,000, and UHC covered everything except the $290…read more I was never informed that there was an unpaid balance, and I did not know the account had been sent to collections. I was called, by Shelly, who informed me--rather bluntly--that the Hearing Aid Center no longer accepts Partnership HealthPlan as a secondary payer. She also told me I would need to pay the $290 before I could be seen again. I find it disappointing that after being paid more than $6,000, the center is unwilling to see a patient over a remaining balance of $290, without even offering a payment plan. My experience left me feeling that the priority at this center is money rather than patient care, and that I was treated dismissively because of an outstanding balance I was never informed about. I am sharing this so others are aware: make sure your insurance information is correct and confirmed, and always check what is--or is not--being billed or paid. Based on my experience, I would encourage others to proceed with caution if considering this Hearing Aid Center or go somewhere else for services.

I'm happy to say the business manager Irma reached out to my wife and I regarding this matter. Irma…read moreasked us what had happened and apologized for the service provided. She values customer service and takes it very seriously. The powers that may be have made our situation right and resolved any issues we may have going forward that is customer service. We are happy because Karen and Denise have always been great to my wife and she would have missed them. I'm changing my 1 star to 4 because if this never happened a 4 star is what both Karen and Denise are. The front desk was our complaint and really is the face of the company. Because of Irma stepping up and taken ownership of the problem my wife doesn't have to find another place. Thank you all again.

This place is horrible to deal with…read more They advertise they are open Mon - Fri from 9 to 5. They are hardly ever there 5 days a week let alone open all day. I have stopped by to ask about an order placed a month ago as no one will call back when you leave messages. I've stopped by at 9am, 1pm 330pm. No one is ever there. Also to note, they ask that you prepay for the device before you take possession. They claim that they need the money in advance BEFORE they can order it, although it is covered by my PPO insurance. I would have a hard time recommending a company that does business like this. My only recourse now is to call my credit card company and ask that they call them and refuse the charge. It's quite frustrating.

Sonoma Hearing life on West 3rd St in Sonoma, is the worst business that I have ever had the…read moremisfortune to deal with. The call center makes appointments, confirms appointments, but the office either does not receive the information or they are not interested in followup appointments. It is clear to me that they only want to SELL you new hearing aids and the call center employees likely only get paid if they make appointments whether they are honored by the franchise or not. I will never use or recommend this office. AVOID IT IF YOU POSSIBLE!

This is the best place to go if you are having hearing problems. they are super professional and…read morehelpful. They take the time to explain and re explain everything you need and answer all your questions. they provide solid advice and are always available if you need them. you won't get this kind of service from Costco! if you need hearing aids or someone to discuss your current situation with go see them!