I feel incredibly fortunate to have found such a kind, patient and passionate doctor. She goes…read moreabove and beyond. She really takes the time to listen and come up with the proper plan of care. Dr Laxalt feels like apart of the family. She is so intelligent, thoughtful and caring, truly the epitome of what a doctor should be!

I recently joined the Pinnacle Medical Group and am very glad I did. I was in the Carson Tahoe…read moreMedical Group and two of my doctors from CT left the group to join Pinnacle. When I moved to Reno I needed to find a primary doctor. I tried St. Mary's and Northern NV (having heard the giant machine of Renown was similar to CT) and didn't find a doctor who'd accept me as a "geriatric" patient! I met with Dr. Mohammad Azim to establish care and found him to be attentive and thorough. He didn't rush the appointment and explained recommendations. He cared about me as a person and did not give me any feeling he was rushing through the appointment. I highly recommend this medical group.

Dr Dixon is awesome. She listens and makes recommendations on your concerns. I couldn't ask for…read morebetter care.

I have been a patient of Dr. Pauly for two years. He is in a concierge practice. You pay a fee…read moreabove and beyond your bill and in exchange he limits the number of patients he see. I think the current additional fee is approximately $700. The benefit to me is that for every appointment, he spends approximately 20-30 minutes. Before I have gone in, he reviews his notes from our last appointment and makes sure everything is covered. I don't know if he is taking new patients now, but if he is, sign up. It is worth the additional expense.

Dr. Pauly is an exceptional MD and I'm very pleased with the level of care and professionalism of…read morethe entire operation. If you're looking for competent quality care, and a departure from the usual assembly line approach of the US medical system, check to see if Dr. Pauly is accepting new patients. Yes there's a fee, but I can assure you that you will get more than your money's worth.

Because I want to be proactive about my health, I appreciate Prominence' Well Care Visits…read more Appointments get you seen quickly, the folks there are friendly and on top of their profession and there's been no co-pay. I would strongly recommend them in a heartbeat!

My husband had his appointment with Jane and she is awesome and very blunt and tells the truth l!!…read moreSo far we're very happy

Great Doctor! Our family Doctor retired and we needed to…read morefind a new one. We read the qualifications and background of Dr. Grinsell and began seeing her about 3 years ago. She is the best Family Practice Doctor we have ever had. She listens to her patients carefully and is available to answer any medical questions we might have. Her office is clean, and the staff at St. Mary's Medical Group are helpful and very friendly. We have never had to wait more than 10 minutes to be called into the exam room. We feel very fortunate to have her as our Doctor and are very grateful that she has such a good support staff.

She is the best. She has never made me feel like I didn't matter. She takes the time to answer all…read moreyour questions. She take the time to make sure your comfortable and okay with everything. You can't go wrong. She has also moved from St. Mary's Medical to Pinnacle, and I am so glad I found her again. She has been my Dr. for about ten years. You'll see if you go. She is amazing.

"Old time" care and compassion. Like having that family doctor when I was a child. 7 days a week,…read moreat any time I can text my doctor for urgent care issues. Amazing support staff as well

Dr Gini and his staff are excellent. Caring and attentive. Concierge service is 24/7. Proactive in…read morehelping you navigate your health plan

The five star is for the ONE person that had the biggest impact on my experience. When I came into…read morethis facility I was not greeted and it was like I was an inconvenience just walking through the door. The receptionists or glorified paper pushers were extremely rude, disrespectful and incredibly uncomfortable being around. I was going to walk out immediately after entering but really wanted to see my Dr. Heather was a breath of fresh air. She had a generous amount of warmth, positive energy, great vibes and overall a heart of gold. I mentioned that I'd like to come back but just wait in my car and text her when I show up for my appointment because I refuse to interact with those girls in the front. First impressions are everything. I always give everyone a chance because we're human and can have some off days. This just felt like the heaviest negative energy and I wanted nothing to do with it. Huge thank you to Heather for changing my entire experience

I was shocked at how rude and unprofessional the staff, medical assistant, provider, and scheduler…read moreall were. I have never had such an experience at a providers office before. I scheduled a new patient appointment for a UTI and neck pain that I needed help with. The office called me a few days later stating the provider wouldn't be available and needed to reschedule. I was asked to come in 30 minutes early for a new patient appointment, which I did. I arrived at 2:00 pm and was not called in to a room until 2:50pm. When I finally get into a room, the medical assistant asks me what I'm there for, so I tell her UTI and neck pain. She immediately cuts me off and says "Oh no. We're not going to be able to do all that. Wow, I wish you would have said something sooner! There's all this bunch of other stuff I have to do then!" and acts as if this is all a big inconvenience. I just sat down, and I'm a new patient so how was I to know this? I've never had this problem with ANY other provider. She also tells me how no, they're not going to address my neck pain problem today since they don't have time. She told me each appointment is only 15 minutes. It became clear this isn't a clinic but a conveyor belt for getting patients in and out as fast as possible. Overall, the professionalism and bedside manner were lacking. Once Dr. McDonald finally came in, my misgivings only worsened. She would ask me a question such as "any fever or chill?" and I would answer, then a few moments later she would ask again "Did I already ask if you have fever or chills?" I said yes you already did ask. She said "Well do you?" I didn't feel I got the attention a new patient should get. How could I if all they allow is 15 minutes per appointment? I needed a follow up appointment for the neck pain and I agreed due to how severe it is, I needed help and they had appointments available same day or next day--according to the medical assistant. The provider sent me over to the scheduler who tried to schedule me a month out. I let her know I wanted to come back as soon as possible. She gave me a look like a was stupid or crazy for asking that. She gets up to ask the provider who is standing nearby "You want her back in a month right? She wants to come back ASAP." The provider confirms I can come back whenever. The scheduler finally helps me schedule an appointment. I ended up canceling this appointment since I realized I wouldn't get the help I needed here. I went to a different provider and the experience was like night and day. Never returning here.

This physician is not someone I would trust a family member or child with. He was our family…read morephysician for 20+ years, and then one day he did something disgusting. I was 17 when he asked me if I've ever had a breast exam, and he asked me to remove my shirt. He did not ask a female nurse or any female office staff to chaperone like he is legally supposed to do, he had my lie down and continued to grope my breasts until he said I was "free of lumps". My appointment was for a cold, and instead he felt it was appropriate to give a breast exam. Since then I've watched him misdiagnose and misprescribe my grandmas medication. I may only be a nurse now, but I'm pretty familiar with medical diagnoses and common medications to be given for said diagnosis. Please find yourself a competent physician who has morals and integrity - not this physician.

Been going to see Dr. Coughlin for 30 years. He is the best. His office runs on time which is…read moreimportant to me. His office seems to be able to get me in or at least make sure I see someone in his group if it is urgent. He has always helped with my medical needs.

This is my first time using a concierge style medical practice and I love it! Dr. Smith and his…read morestaff are very professional and available whenever you need! You truly feel listened to and cared for during your appointments. Throughout the Covid 19 crisis, Dr. Smith has been great at communicating information regularly and it is so nice to know I can reach out to him with any questions I have. I highly recommend Dr. Smith and Sugar Pine Family Medicine.

Dr. Smith is part of the Reno Family Physicians, but is a separate practice through a program…read morecalled MDVIP. This is basically a concierge style medical practice that allows for a better option to see your physician when you need to. There is a cost associated to this level of service, but given the current healthcare climate, I think it is money well spent. This allows Dr. Smith to actually know what ailments you might have or how to maintain or improve your health. With the MDVIP program, Dr. Smith has an opportunity to know your name and your comprehensive health history, not just reading your chart. This is a very custom approach to medicine that you don't see in most doctors offices. The wait to see Dr. Smith is usually very short. If you call to set up an appointment, often times you can be seen the same day or the next day depending on his schedule. In most cases once you walk in, you will be directed to the separate waiting area for Dr. Smith's patients that includes bottled water, TV, and light healthy snacks. The longest I have had to wait is around five or 10 minutes. The nurse will come and get you, take you to an exam room, and talk about what the reason for your visit is and to take your vitals. Dr. Smith is generally prompt with his appointment times, and wastes little time getting to see you. I have been a patient of Dr. Paul Smith for several years and know he is a real person, and talks to you like a real person. He knows about you and your family, and how your health affects both. He enjoys athletic activities, and often shares stories of his recent adventures. He is passionate about the care he provides to his patients, and does everything he can to understand what ails them or how to improve their overall health. There are numerous opportunities throughout the year to interact with Dr. Smith with outdoor activities, cooking seminars, or trying new athletic activities to help provide alternatives to a sedentary lifestyle. Another component of the program includes an annual wellness check. This is similar to a baseline physical, that evaluates your comprehensive well-being and is way more thorough. There is a battery of tests and blood samples taken to identify areas of concern and or areas that you are doing well with. It is always nice to see improvement in your progress year after year.