The five star is for the ONE person that had the biggest impact on my experience. When I came into this facility I was not greeted and it was like I was an inconvenience just walking through the door. The receptionists or glorified paper pushers were extremely rude, disrespectful and incredibly uncomfortable being around. I was going to walk out immediately after entering but really wanted to see my Dr. Heather was a breath of fresh air. She had a generous amount of warmth, positive energy, great vibes and overall a heart of gold. I mentioned that I'd like to come back but just wait in my car and text her when I show up for my appointment because I refuse to interact with those girls in the front. First impressions are everything. I always give everyone a chance because we're human and can have some off days. This just felt like the heaviest negative energy and I wanted nothing to do with it. Huge thank you to Heather for changing my entire experience read more

My husband and I have been seeing Dr. Uppu. He recently had an issue with Walgreens regarding his medication and Dr. Uppu's assistant got everything straightened out for him. I saw her yesterday for my annual wellness exam. I always feel like she's listening to me and taking time with me. I have been more than satisfied with the care we are receiving at this practice. read more

I gave it a 2 because I actually really like my Dr. The front desk personnel have been rude every single time I have come in or called on the phone. Really could use a course on how to politely interact with other humans and also a tad of compassion. So so rude, it actually blows my mind. read more

Kind of shocked how the front desk answered the phone. No hello, no compassion and definitely not helpful. Looking at other reviews this looks like an ongoing issue. Unfortunately even though it sounds like the doctors are nice and knowledgeable I wouldn't want to deal with the front desk ever again. read more

Dr Hornack took over as our family physician when Dr Caughlin retired. He was amazing. Dr Hirback was good as well, but the front office staff was nasty. When I sent a letter to Dr Hornback explaining why we were leaving, we didn't get any call or letter back. I spoke with her nurse who I liked but she said the front office old woman denied her bad behavior. So never to go back again. If the doctor doesn't care how her patients are treated at the front desk or by anyone else in the practice, it's time to leave. read more

Well just want to warn everyone that I have had a couple of unprofessional issues with the front office staff, the front two ladies are a pair. Dr Uppu assistant is one to watch out for, been trying for six months trying to get a sleep study done a could not schedule me one, talk to Dr.uppu about it. Received a certificate letter from her she no longer wants to be my doctor. Would be nice if she gave me a reason why. Choose wisely not here. read more

I have been going to this doctors office since it was down by St. Mary's back in the 80s. Dr. Uppu is my third doctor there. Her assistant Felicia is absolutely the best. The doctor is friendly and warm and never makes you feel like she is rushing through your appointment. She listens and address all concerns. Felicia always returns my calls very same day and is always very accommodating and friendly. The staff is also very helpful. Highly recommended. And this office since they moved is a good drive for me but I stay with them because I have confidence in them. read more

Reno Family Physicians - Lobby - Family Practice Near Me - Reno, Nevada

Just changed physicians after going to RFP for 20+ years. The staff is horrible and I am done dealing with the rude, unprofessional, self-entitled schedulers, front staff and medical assistant. Customer service still means something and that is a service they no longer provide. read more

I've been using this practice for over 30 years, first with Dr Anderson who basically saved my life and Dr. Jennifer Hornback after Dr. Anderson left to start a geriatric practice. Dr.Hornback has had a number of medical assistants with Rose being the current one. I like Rose. She's efficient and funny and she always returns my calls the same day! As to my doctor I love her. I never feel rushed. She thinks of things to ask me about my health that I might not think of. I've had a number of things happen the past few years that have been kind of odd but we roll with it together and figure out a plan. She cares about my health and appreciates my sense of humor! As to the front office staff they've always been great and Rhonda who does the scheduling thinks I'm funny so I love her! After reading all the negative reviews I felt compelled to post something positive! read more

I'm a patient of Dr. Weavers and she's always been great with me. When I called today to schedule an appointment the scheduler was completely rude. Very snappy with her answers so I asked to be transferred to her supervisor. I work for Renown and am floored when I here the way some of the staff talks to patients the way this scheduler talked to me today. Unbelievable! Tis the season. If I could have left no stars I would have. read more

I don't usually leave one star reviews but I'm so disappointed in my Drs office today I had to be honest here. I've been a patient here for many years and haven't had any problems until today. Dr Simpson was my previous doctor whom I loved but she left the practice so now I see Dr Stockholm (who I've liked the two times I've seen her.) I called at 9 this morning to try and get an appointment and had to leave a voicemail for the scheduler after waiting several minutes on hold. I wanted to go in today because I was diagnosed with the flu last Saturday and not getting much better. At 11 I called again getting no return call from the scheduler. The operator put me through and again I was on hold then the voicemail picked up again! I called and told the operator I would keep calling until I could talk to someone who could assist me in making an appointment. She put me through to someone in the next office over who went next door to find someone and then transferred me to Dr Stockholm's PA Jennifer who apologized and said she didn't know why no one was calling me back. I told her I'd left a message for the scheduler and she said "Oh". After explaining my issue to her I was told there were no appointments today and I should go back to the hospital if I was that sick! I told her I'd had the flu shot and was told I should be over it by Wednesday and I'm prone to bronchitis and really wanted to get checked out. Basically I was out of luck, I wasn't even offered to walk in and wait. She said she would call in a refill prescription for me but it hasn't happened yet although I left another message on her voicemail after calling the pharmacy and being told they didn't have it. Not sure what the point of having a GP is if you can't get in when you're sick! read more

I have been in a couple of times to see Dr Verma and He is Great BUT the staff ALWAYS makes me feel like I am an inconvenience. They seem like they absolutely HATE their jobs and anyone involved in it. I did mention it to the Dr today and he kinda blew it off. You would think he of all people would care about the care that the staff is giving the patients. The last time I was in it was the same. I had mentioned I was seen at Concentra for a fall I took and the Dr. Said he would get the results of the xrays and contact me to discuss them. I have never heard back on those and it wasnt mentioned at todays appointment. Seems like a gettem in gettem out kind of place. read more

Unfortunately there isn't a zero star rating. This place is revolting and I will NEVER go back! I'm a medically educated patient that is looking for a quality general practice doctor. I am looking for someone that will listen to me and take care of my needs.. I saw Dr. Schaupp and could not have been more appalled. He was over an hour late in to see me and once in, he proceeded to check things that had NOTHING to do with my visit or the nurses notes. Then when I mentioned why I was there and the things I needed to get done and checked out, he interrupted me saying, "(he) doesn't have unlimited time," and refused to do anything I asked and it almost got hostile before he reluctantly gave me a referral to physical therapy and shooed me out the door. I am still outraged about my experience as I have tirelessly searched for someone who gives a shit about his/her profession and ALL their patients, new and old. May be my "healthy" appearance as a young man made doctor wonder why I was there and thought I was a hypochondriac and other patients may get their desired care... even so I don't believe doctors should pick and choose whom they give more or less care to. I feel 100% discriminated against I do NOT recommend this place to ANYONE! I had nothing but problems from the front desk until I left. read more

Okay only if you just need to request something done or have annual bloodwork, otherwise, there isn't much CARE here. I have been a patient for about 20 years, lately because I don't go in much (inertia), not knowing where else to go, and insurance covers them. Not any more! I have seen Dr. Jennifer Hornback for the last 10 years and she has been less and less engaged or interested over this time. About 2 years ago, I went in for an annual exam and we discussed the routine tests needed and then she took a sample for a test we never discussed. I felt this was dishonest and a violation of me. In 2020, I was having spine trouble and asked for imaging, which she ordered. When the results came back, her assistant called and passed along the diagnoses and said Hornback was not available to discuss the results over the phone. That Hornback NEVER calls patients back and that if I wanted to discuss the results I needed to make another appointment. In my experience, they just want to increase revenue by doing more in-house (unnecessary) tests and getting more appointments, not taking CARE of patients. I won't go back ever, there are too many other practices in town now. read more

I still see Dr. Schaup here and I think he's great. That said however I don't think I can continue patronizing this facility. The admin staff and most of the MAs are so rude it's had to comprehend. In the middle of checking in they'll take a PERSONAL phone call and put their hand out telling you to wait. I can leave message after message for the schedulers and NEVER get a return call. Bedside manner by the MA's is terrible. Bitter and unfriendly attitudes. Unsurprisingly EVERYONE here turns their name badges around and don't introduce themselves so you have no idea if you're talking to a CNA, MA, LPN, RN or Doctor. Nothing can truly convey how poor the customer service is here. read more

I have been a patient for over 20 years. I loved Dr. Simpson but when she left I was put with these new nurse practitioners. They have changed. One of their nurses told me that my insurance short-changed me on a medication I have been taking for 30 years. They didn't like covering my medication because of the cost. She was trying to cover her tracks because they re-prescribed it wrong. I probably should call them on medical malpractice. My health is not good and It is a medication one can't drop the dosage they have been taking suddenly. I wanted to talk to the "doctor" but was told I would have to make an appointment. They were rude and wouldn't listen to my problem even yelling at me in the waiting room. I couldn't get anyone to listen to me! I went to a specialist and was told they were lying to me, insurance companies do not make that kind of decision. Shannon Weaver's nurse should NOT be a nurse. They are rude and dangerous. read more

I am currently a new patient seeing Dr. Horgan and have only been in the office twice. So far my impressions from the little time I've spent there, I'm not highly impressed. Dr. Horgan seems to be just very neutral meaning he's not overly friendly but he's not mean either. He's just very blah. I will have to see him more to make a better judgment. Now his medical asst Jennifer does not know the proper way to deal with patients. She's crude, snappy, and just plain acts irritated by being asked questions. With all these negative reviews about the staff here, you'd think they'd change some things. If they don't they are going to lose most of their clientele and can say goodbye to the practice. read more

Horrible experience. Rude and pushy front staff. Medical provider could care less about you.

Dr Uppu and assistant Felicia are the BEST~listen and spend all the time you need. Return calls same day, take care of prescriptions, and help every visit. I'll never leave !!!!! read more

I originally chose Reno Family Physicians as my primary care provider because they had more appointment availability than Renown. I ended up being assigned to Dr. Verma. I wasn't too sure what to think of him during my first visit, but I've come to appreciate the quality of care that he provides. He listens carefully to my questions and concerns, and doesn't hesitate to refer to a specialist if he thinks there's something that merits further attention. This is a welcome change over other primary care offices I've been to in the past, where providers have been very hesitant to refer to specialists. The office itself an older facility that could probably benefit from updating, but it's clean and the front office staff is efficient. I've never had to wait more than 10-15 minutes to be seen. read more

I have been going to RFP for several years now. The only reason I continue to stay with RFP is because of the knowledgeable, patient, caring, and understanding physician whom I see here, Dr. Schaupp, as well as his MA, Cheryl. Aside from my visit with the doctor himself, I cannot say that my experience with RFP has been positive. I have been disappointed consistently by the other staff members. To elaborate, the front desk staff are unprofessional, loud, unapproachable, and inconsiderate. When I call the office, I am always on hold for a long time, and it is difficult to reach the right people. I am always satisfied with the MA Cheryl's quick response times. She is efficient, helpful, and answers her voicemails within 24 hours. I must also say that the scheduler in the office is friendly and accommodating. The most frustrating thing at RFP is the untimely appointments. My wait time for every single appointment I have ever gone to has been over an hour, which is inefficient and a waste of time. Despite confirming with the scheduler that the appointment duration is no more than an hour, I always have to set aside a couple hours for any office visit. I hope that RFP is able to make great strides with improving their office workflow to ensure that patients are seen in a timely manner. The only reason I've been putting up with the poor office management is the stellar patient care I have received from the physician. read more

So the waiting area, is well dated but I can easily get past that. I have been seeing Katrina Baron, RN for the last two years and have nothing but kind things to say about her or her MA Jennifer. They have always been kind and caring, and not judgy. Katrina will sit and talk through whatever questions you may have, and offer suggestions. I don't always get to see Katrina if I am sick, but the fact that I can get into see someone for a sick appointment is important to me. My previous doctor never was available when I was sick so that meant Urgent Care visits, which always cost more. Yes sometimes they don't always call back right away, but they do call back. I get that they are a busy medical office, and they take patients in the order that they come in. sometimes that means that I have to wait. read more

Maybe it's all medicine now, but in short: I've tried this place several times now and these "professionals" could not make it any more clear that they give less than zero s. read more

Should have read the reviews before going in. Front office staff are some of the rudest people I've ever delt with. Will not return because of them. read more

It felt like I was burdening the staff just for showing up to my appointment. Won't be back here.

I'm updating a review. Finally had an appt. with physicians asst Shannon Weaver and couldn't be more pleased.

I came in to establish care no major issues but wanted a friendly place to go if I needed one. Shannon Weaver is the PA and the only one taking new patients. She was fabulous! She was so easy to talk to and answered my questions throughly and thoughtfully. I loved how she listened to me and educated rather than just diagnosing and moving on. I will be recommending her to everyone I know! read more

I had a appointment with Dr. Uhalde on Aug. 24th. She sent me for a CT scan and blood work on Fri, Aug 30th. I was told that the blood work and CT scan results would be available the next business day. I called the office Wed, Sept. 4th to see if my results were in. I got an automatic voice message saying my call would be returned in 24 hours. By Friday, Sept. 6th, I had received no call. I went to the office in person on Friday. Spoke to Carla, Dr, Uhalde's assistant. I asked when I could expect to hear from the doctor. Carla said she would give her the message. Today is Sept 17th, and I have yet to hear from the doctor. I will never return. Update: Got a call on Oct 1st to come in for a follow up on my tests of a month ago. Called back, of course, got an answering machine. Told Carla that the service was unacceptable and not to call me again. Imagine my surprise when I got another call on October 29th, telling me to come in for a follow up! Obviously, they don't listen to their patients (customers). THERE'S A DOCTOR ON EVERY CORNER. If the customer service is bad, people will go elsewhere, as I have. read more

It's a doctor mill. If you need to go for a sore throat, go on ahead. If you have actual issues, this isn't the place for you. I've seen Dr. Simpson and she's nice and competent, but the rest of the staff is pretty awful. Her assistant is rude and abrasive, and takes a long time to get back to you. If you're being seen for an illness, chances are you won't see your specific doctor. Some doctors will not accept your insurance, so be sure to check when you call. read more

Dr. Simpson=great. Everything you'd want in a doctor. Admin people/Gypsy=biggest nightmare ever. Both my husband and I have had significant delays getting appointments at referred doctors because of pitifully basic errors in job performance (no phone number in referral, wrong referral code, etc). Forget trying to talk to a person when you need help--all you get is a voicemail and a faint hope for a call back. My husband even had the gall of walking in without an appointment to get things cleared up and was given the snobbery by the front desk for daring to ask to speak to someone. Go somewhere else. read more

I see Jenifer Hornback, M.D. for my. primary physician. She is wonderful! She takes all the time I need and is extremely kind and takes all the time I need. She also listens to what I want done aaand complies. I will continue to see her and highly recommended her. I will continue to see her. She also takes most health plans. If you need a primary doctor..........see Dr. Hornback ! I highly recommend her.. I had a grhpo teat primary in Scottsdale for 10 years and never thought I would replace him. She is the best! She is with Reno Family Physicians.....................even her assistant i also great! read more

Had my first appointment here on the 18th. I've been very sick lately with very bad GI problems and have been seeing a GI doc too. I had to see a primary before returning to my GI doc therefore I scheduled an appointment with Doctor Michael O'Brien. He is younger than I expected yet seems very nice. Only complaint so far is when I told him I had quickly been losing weight from being so sick, his response was, "Well is that a bad thing?" And all I could think about right then was, A: Yes, especially if I'm not intending to lose it, if I'm losing it from the constant diarrhea and vomiting then no I don't think that's a good thing.... And B: I mean...are you trying to call me fat or something??....other than that, no complaints and I'll upgrade my review in 2months after my next appointment. read more

Too bad there is no way to list NEGATIVE stars. I came to do a review about my poor experience with them on the phone this week, and expected to see other terrible reviews, so I am not surprised they are at the bottom of the scale. I called to find a new family physician in this area and wanted a specific doctor who was listed as really good on the "Healthgrades" site. Unfortunately, he is associated with Reno Family Physicians. When I called, all I got was an answering machine asking me to leave a phone number for a callback. That is the first sign of terrible service to come. They called back hours later and when I asked for the specific doctor, she said he is available, but uses a "Wellness program" for $1650, so are you interested in that?" I said maybe, but don't know what it is; are there other options? She says one word... "HOLD" and puts me on hold for someone else to answer, who asks me the same questions all over again about my insurance company and plans. In fact, she rudely cut me off in the middle of my first sentence to ask about insurance. So I get the idea that they aren't interested in wasting 10 seconds of time to hear my opening question if I don't have the insurance they want. Then I got transferred to yet another 3rd lady who asks again the same questions and put me on hold. Then the line went dead. I'm thinking they did this on purpose. I'm not calling back again. These people are very rude and snappy on the phone and you can never get them when you call. I can't imagine what the doctors are like if they allow their staff to be this way. My guess is that the doctors are also snappy, unfriendly, and terse. I should have known this would not be the right place as soon as I heard about the $1650 "wellness program". It says to me that they want a fee to have me come in even when I am not ill and pay for something I don't need and won't be reimbursed by insurance. This also tells me they aren't interested in helping you if you are on Medicare. Go somewhere else and don't bother to waste your time here. read more

As far as I can tell, this place doesn't deserve anything below a 4.5. New to the area, uninsured while between jobs, and strapped to find a doctor quickly in order to get a refill, I called a few doctors around the area to see if anyone offered cash discounts. Reno Family Physicians offers a % discount, and they were able to get us in before our script ran out... Had a Friday mid-day appointment and it was nice & quiet. We had the place nearly to ourselves, so there was barely a wait. We saw an LPN, Laura, who was friendly, compassionate and really seemed to sympathize with what was going on. She worked with us on a solution that we agreed on, and she treated us with just as much patience and care as she would an insured patient. We did not feel looked down upon for having been thrown under the bus in this chaotic time of "affordable health care"... Finally, Laura even requested we call her back and follow-up to let her know how things are going. Wow! We left feeling cared for and appreciated, which is a rare thing in the health care industry these days. read more

Waited 3 weeks for an appointment only for them to cancel it the week before because the doctor wasn't going to be there. Rescheduled for 2 weeks later only for them to again cancel because the doctor again wasn't going to be there. The next available appointment isn't for 3 more weeks. read more

I have been a patient here for years and have never had anything but positive experiences. Dr Hornback is fantastic. She listens to me and provides complete answers and if needed, refferals, to the best specialists. So happy I forund them. read more

I have been a patient of Dr. Simpson's for 3 years. She is competent, caring, and always a good listener to my concerns. She writes me the prescriptions medically needed, has tests ordered as needed, and refers me to specialists when a problem is over and above her expertise. I highly recommend Dr. Simpson for your health care needs. You won't be disappointed. John G read more

What's the point of calling and verifying they take your ins to get to the apt early fill out the paperwork and then them telling you they don't actually take your ins. Glad I called ahead and then had my apt moved to a later date for nothing. I specifically called and had them verify my ins. Thank you for making me drive 30 mins with my little one for absolutely nothing. Won't be recommending you to anyone. read more

While the ambience of the lobby is a bit old and rundown, don't let that turn you away. The staff and medical experts are wonderful and truly care. After seeing several arrogant GPs in the area, this is the only place where I have ever felt a non-judgemental approach to health. Their concern for your wellbeing is their priority. I couldn't imagine going anywhere else! Katrina Baren RN, APN is a rising star! read more

I love my girls (Dr. Simpson, Gypsy and Cheryl) I have been a patient now for about 4 years and EVERY SINGLE VISIT, they treat me like a friend! After years of going undiagnosed and untreated from a childhood problem, Dr. Simpson worked with me to find a solution. It has been a tough road, a long road, but they have stuck by my side. Before long, I will be on the other side of this and I will have a normal life. I can't begin to tell Dr Simpson, just what that means to me. She orders the tests that need to be done, she takes the time to listen and she truly cares for her patients. Gypsy is AMAZING! Always warm, kind and returns calls as quickly as they need to be returned....and let me tell you...she can give one heck of a flu shot. Cheryl ALWAYS, ALWAYS, ALWAYS, greets you with a smile! She is on top of the needed paperwork and gets you checked in quickly, so you are not waiting long. I am seen, more often than your average patient, not because the office is trying to "suck the money out of me", as I have read in some reviews, but because it is necessary. I say that, to say this... I have a lot of experience with this office and I have NEVER had anything but a great experience! read more