visited Eye Consultants of Northern Virginia in Woodbridge today at 8:00 AM as a senior citizen…read morepatient, and I left extremely disappointed by the way my situation was handled. Upon arrival, I was informed at the front desk that my insurance was not accepted and that I would need to pay upfront. This information should have been communicated well in advance by phone, email, or even a voicemail so I could have made appropriate arrangements before coming in so early. The reason given was that their system showed an additional insurance under my profile with an unrealistic expiry date of 12/31/9999, despite my Medicaid coverage being current and valid. When I contacted Medicaid, they confirmed that I have full coverage and even asked the provider to call their dedicated line for verification. Unfortunately, the billing staff member named Nina refused to call, insisting she would not contact Medicaid and suggested that I may file a complaint against her if desired. I tried to explain that her role should be to assist patients, especially in resolving such administrative issues, but she remained unwilling to help. This level of indifference is deeply concerning in a healthcare setting particularly at an eye clinic, where timely care is critical and many patients, including seniors, come with urgent vision concerns. Because of this situation, I was left with no choice but to reschedule my appointment, which may now take weeks or months. I sincerely hope that the management reviews this incident and emphasizes to its staff that patient care and empathy must come before rigid procedures. In healthcare, communication and compassion are just as essential as clinical expertise.

There are several locations with each having the same quality of professionalism in the staff and…read moredoctors. My doctors , Looveren and Gupta spent time making sure that I understood what was occurring with my vision and the suggested procedure needed to prevent further damage. The facilities are very clean and comfortable. Wait time is short. I recommend you check them out.

I visited last week or a VA disability medical exam. The office was small, but efficient and the…read moreStaff were very friendly. The technicians were professional and helpful for the entire visit. Dr. Maureen O'Dea was genuinely caring about my visual condition and health. The visit took nearly 4 hours, but that's because she was very thorough and needed to take care of some child emergencies in between. I'm perfectly fine with that to take care of children, and to take care of me. I would recommend.

Waited for 20 minutes while she talked on the phone. Was looking for an eye exam and eyeglass…read moreprescription, but was told that I needed two different kinds of eye drops in order to make my good eye worse and my bad eye better; otherwise I'd have double vision. She wanted me to take the drops for three weeks and then come back. When I got the order filled I realized it was a strong antibiotic. The problem is, I didn't have any infection. Why would I take an antibiotic--for three weeks--in this circumstance? I went to another ophthalmologist in the area who didn't understand Dr. Zapata's advice, and was given a prescription. Would not recommend.

UNPROFESSIONAL AND MEDIOCRE AT BEST!! It is completely…read morehorrifying that such an office exists and is trusted to provide care to others. They still have paper charts and are never willing to provide patients with their own personal records with the excuse that the "Dr is too busy". Really Sad

I've been with Ms. O'dea for quite some time now. And I have to admit she has been nothing but…read moreprofessional & kind to me. She really cares about my needs, & help me understand more about my eye situation. Her staff is always inviting & kind to me as well. I look forward to my next visit. I highly recommend anyone to see Ms. ODea. She will go above & beyond to help her clients!!!

Ver professional and detailed Doctor. Office staffs are kind and carin. It was very refreshing to…read moresee they actually enjoy working together and taking care of patients.

Dr Singh is awesome! I'd been wearing progressive lenses for over 20 years, and recently…read moreexperienced a major deterioration of my night vision. After Dr Singh did cataract surgery, I no longer need glasses! I can now drive at night again too. The state of the art office, wonderful staff, and Dr Singhs sense of humor helped to make the procedure much more comfortable. Completely pain free and a fun light show (not bright glaring lights) made for a pleasant experience. Dr Singh gets my highest recommendation!

I called Dr. Singh's office and was able to be seen same day for an emergency appointment. It's a…read morenew, modern and very beautiful office with a waiting room full of amenities for waiting patients. The office was super clean and with plenty of parking available. I was greeted as soon as I got to the office and seen right away. Dr. Singh was very knowledgeable and super friendly. The doctor quickly diagnosed and recommended treatment to address my symptoms. I was able to pick up some of my medications right there and rest was conveniently called to pharmacy. Even made a follow up appointment to make sure my eye was healing and medication was working. I highly recommend this office.

I was told I had to wait over a month to have a procedure to clear a blocked tear duct. The doctor…read moreonly does this procedure one day per month, only in one office, and only in the middle of the day. I had to take a day off of work and drive 45 minutes to get there. I waited in the office (with no air conditioning) for 40 minutes before I asked why others who arrived after me were seen first. I was told that I would not be seen for another hour because the doctor had two procedures before mine and he was a "little behind." I would not recommend to anyone.

I came to this office couple years ago after getting referred by my eye doctor. I came again…read morerecently after getting referred again by my eye doctor (the doctor I saw has passed, but I was referred to another doctor). Prior to my appointment, I did and insurance verification and the front desk AND my insurance company said that the provider and office was in network with my insurance. So, my appointment was moved several times because the doctor was unavailable (understandable). When I came I for my appointment, I had the worst experience with the front desk staff. Every single word she said to me was "no". She first asked for my last name in an obnoxious way (ok, that's fine), second I gave her my insurance card and driver's license per her request and she goes "NO NO NO NO NO, we don't work with your insurance --its a platinum plus plan btw. I said that prior to my appointment I had made sure it was in network and was told that there would be a copay of $20 via voice-mail from the office. She said "NO NO NO". I then played her the voice-mail from their office stating that they are in network with my insurance and that there would be a copay. She then rolled her eyes and shrugged. She wanted me to fill out forms that I had already filled out (I had been a patient there 10 years ago, and also filled them out on their website beforehand and brought it in). She then proceeded to say her favorite word, "no" that it wasn't acceptable. After 10 minutes of hearing constant "no" we were instructed to wait for the doctor, who we could see pacing back and forth waiting for us. I was so turned off by the front desk encounter and frankly did not trust the office to provide a nice patient experience. So after about 5 minutes of waiting, I decided to cancel my appointment. I did not want to be a patient at this awful office. We told the "no" lady that we will be canceling our appointment and then she proceeds to say "ok" and demands us to take back our paperwork. To be honest, it was a relief to hear something different than "no". In either case, they lost a new patient, a former patient, and all my referrals. We didn't even meet the doctor. What an awful way to treat your patients. TLDR; didn't even meet the doctor because the front desk team member was just awful (her favorite word is no) and we decided we did not want to be patients of an office that has team members treat patients horribly.

I wish I could give Dr. Kasi a MILLION stars!! While on a business trip to the Washington DC area,…read moreI had an eye emergency. Dr. Kasi came in on a Saturday afternoon to help. He immediately performed laser eye surgery on my torn retina. I was terrified! By the time I left his office, I knew I was going to be ok. The kindest, gentlest, most intelligent doctor I have EVER had the pleasure of meeting! Dr. Kasi went the extra mile to call some friends in South Florida to make me a follow up appointment at one of the worlds best eye institutes. I have to say, they pale in comparison to the quality of care I received with Dr. Kasi. They are equally impressed by his work- and I have had no issues since! I'm not sure how I got so lucky to find Dr. Kasi at that moment, but I am forever grateful for him and his staff!! Do yourself a favor and go see Dr. Kasi!

Omgoodness y'all if you have any eye issues go see him he is fabulous,kind hearted knows his job…read morevery professional caring for his patients I refuse to see anyone else and look forward to seeing him excellent He doesn't disappoint

Dr. Barazi is easily one of the finest doctors I have experienced in my entire life. He examines…read moreyou well, explains exceedingly well with analogies and is super courteous and kind hearted. He knows well how to communicate a difficult message. He is patient and never has given me a feeling of being rushed despite his busy schedule. Guess what! he doesn't make you wait. Most doctors I have seen in recent times tend to give a good vibe but the time you spend getting to eventually see them and the time right after the visit, isn't a pleasant. My experience with Dr. Barazi's has been simply outstanding.