visited Eye Consultants of Northern Virginia in Woodbridge today at 8:00 AM as a senior citizen…read morepatient, and I left extremely disappointed by the way my situation was handled. Upon arrival, I was informed at the front desk that my insurance was not accepted and that I would need to pay upfront. This information should have been communicated well in advance by phone, email, or even a voicemail so I could have made appropriate arrangements before coming in so early. The reason given was that their system showed an additional insurance under my profile with an unrealistic expiry date of 12/31/9999, despite my Medicaid coverage being current and valid. When I contacted Medicaid, they confirmed that I have full coverage and even asked the provider to call their dedicated line for verification. Unfortunately, the billing staff member named Nina refused to call, insisting she would not contact Medicaid and suggested that I may file a complaint against her if desired. I tried to explain that her role should be to assist patients, especially in resolving such administrative issues, but she remained unwilling to help. This level of indifference is deeply concerning in a healthcare setting particularly at an eye clinic, where timely care is critical and many patients, including seniors, come with urgent vision concerns. Because of this situation, I was left with no choice but to reschedule my appointment, which may now take weeks or months. I sincerely hope that the management reviews this incident and emphasizes to its staff that patient care and empathy must come before rigid procedures. In healthcare, communication and compassion are just as essential as clinical expertise.

There are several locations with each having the same quality of professionalism in the staff and…read moredoctors. My doctors , Looveren and Gupta spent time making sure that I understood what was occurring with my vision and the suggested procedure needed to prevent further damage. The facilities are very clean and comfortable. Wait time is short. I recommend you check them out.

I came to this office couple years ago after getting referred by my eye doctor. I came again…read morerecently after getting referred again by my eye doctor (the doctor I saw has passed, but I was referred to another doctor). Prior to my appointment, I did and insurance verification and the front desk AND my insurance company said that the provider and office was in network with my insurance. So, my appointment was moved several times because the doctor was unavailable (understandable). When I came I for my appointment, I had the worst experience with the front desk staff. Every single word she said to me was "no". She first asked for my last name in an obnoxious way (ok, that's fine), second I gave her my insurance card and driver's license per her request and she goes "NO NO NO NO NO, we don't work with your insurance --its a platinum plus plan btw. I said that prior to my appointment I had made sure it was in network and was told that there would be a copay of $20 via voice-mail from the office. She said "NO NO NO". I then played her the voice-mail from their office stating that they are in network with my insurance and that there would be a copay. She then rolled her eyes and shrugged. She wanted me to fill out forms that I had already filled out (I had been a patient there 10 years ago, and also filled them out on their website beforehand and brought it in). She then proceeded to say her favorite word, "no" that it wasn't acceptable. After 10 minutes of hearing constant "no" we were instructed to wait for the doctor, who we could see pacing back and forth waiting for us. I was so turned off by the front desk encounter and frankly did not trust the office to provide a nice patient experience. So after about 5 minutes of waiting, I decided to cancel my appointment. I did not want to be a patient at this awful office. We told the "no" lady that we will be canceling our appointment and then she proceeds to say "ok" and demands us to take back our paperwork. To be honest, it was a relief to hear something different than "no". In either case, they lost a new patient, a former patient, and all my referrals. We didn't even meet the doctor. What an awful way to treat your patients. TLDR; didn't even meet the doctor because the front desk team member was just awful (her favorite word is no) and we decided we did not want to be patients of an office that has team members treat patients horribly.

I wish I could give Dr. Kasi a MILLION stars!! While on a business trip to the Washington DC area,…read moreI had an eye emergency. Dr. Kasi came in on a Saturday afternoon to help. He immediately performed laser eye surgery on my torn retina. I was terrified! By the time I left his office, I knew I was going to be ok. The kindest, gentlest, most intelligent doctor I have EVER had the pleasure of meeting! Dr. Kasi went the extra mile to call some friends in South Florida to make me a follow up appointment at one of the worlds best eye institutes. I have to say, they pale in comparison to the quality of care I received with Dr. Kasi. They are equally impressed by his work- and I have had no issues since! I'm not sure how I got so lucky to find Dr. Kasi at that moment, but I am forever grateful for him and his staff!! Do yourself a favor and go see Dr. Kasi!

This practice is an absolute joke! They continually tell you one thing then back track and tell you…read moresomething else. I wasted gas traveling to their shop only to be told they won't fill a prescription if you have new frames from somewhere else. Even after I was told they would initially.

Too many mistakes. They do not seem to understand that when they blame someone else in their own…read moreorganization, or act as if it is fine that they made a mistake, or pretend that they did not make a mistake, it only makes matters worse. Dealing with the errors is time consuming and stressful.

Waited for 20 minutes while she talked on the phone. Was looking for an eye exam and eyeglass…read moreprescription, but was told that I needed two different kinds of eye drops in order to make my good eye worse and my bad eye better; otherwise I'd have double vision. She wanted me to take the drops for three weeks and then come back. When I got the order filled I realized it was a strong antibiotic. The problem is, I didn't have any infection. Why would I take an antibiotic--for three weeks--in this circumstance? I went to another ophthalmologist in the area who didn't understand Dr. Zapata's advice, and was given a prescription. Would not recommend.

UNPROFESSIONAL AND MEDIOCRE AT BEST!! It is completely…read morehorrifying that such an office exists and is trusted to provide care to others. They still have paper charts and are never willing to provide patients with their own personal records with the excuse that the "Dr is too busy". Really Sad

I found his Manassas office efficient and came to realize that it is the physician who sets the…read moretone. I was referred to him by my rheumatologist, as I have a condition that requires careful examination of my eyes. Dr Lateef was most thorough. I tend to be particular about the physicians I choose to see. I found him to be confidently knowledgable, clearly experienced, and extremely attentive to what the patient reports. Excellent doctor.

Type of care was a done was a diabetic eye exam. The care quality was good when very smooth during…read morethe examination. The office was clean and was decorated for the holidays. I felt comfortable and safe. The front desk checking was friendly and professional during the visit from the beginning and at the checkout. We finally were able to found an ophthalmologist we felt comfortable that can handle our eye needs.

PLEASE AVOID THIS ESTABLISHMENT......literally go anywhere else…read more Absolutely terrible experience. This place is nothing but a money grab. I just finished my eye exam and was shocked to find out they refuse to give you your own prescription numbers unless you either buy glasses from them or pay an extra fee just to access YOUR information. I will never be back here and would strongly recommend others avoid this place unless you enjoy being nickel-and-dimed for your own medical information. Honestly pretty disappointed because the tech, and the eye doctor were pretty nice. Just AWFUL business practice.

I enjoyed Dr. Sutton who I felt was thorough and did not rush me and answered all of my questions…read more I was looking for a new Dr and she came highly recommended from the practice.

I've been going to Dr. Figler since 2006 because he's so thorough and explains everything. I just…read morereally enjoy my annual eye exam, which normally I would be afraid. He calms me. He's been doing this a long time and knows his stuff. He's in Alexandria now (as of my last exam December 2024).

I moved out of Woodbridge and still go to this practice because of the excellent service and care I…read moreget from Dr Figler. The staff, however, does a disservice to this practice. They're very disorganized. I ordered contacts about 2 weeks ago. I called to check on status and they didn't even know if they had ordered it yet. I understand they're busy but customer service needs major improvement.

Dr. D's place has the perfect ingredients for a medical office- they are very caring, professional…read moreand accommodating. Dr. D has wealth of eye care knowledge due to his prior diverse work experience. He is thorough and compassionate. I personally go out of my way and travel to see him. The office is great. I felt that the doctor really cared about providing me the best vision possible. Thank you all! I am so happy I found this office with friendly staff! The whole experience was AWESOME.

From the owner: At EyeDentity we strive to provide the best vision and eye care to our patients. We participate in…read moremany vision/medical insurance plans, call us today to make an appointment!

I've been with Ms. O'dea for quite some time now. And I have to admit she has been nothing but…read moreprofessional & kind to me. She really cares about my needs, & help me understand more about my eye situation. Her staff is always inviting & kind to me as well. I look forward to my next visit. I highly recommend anyone to see Ms. ODea. She will go above & beyond to help her clients!!!

Ver professional and detailed Doctor. Office staffs are kind and carin. It was very refreshing to…read moresee they actually enjoy working together and taking care of patients.