I ordered my glasses a week ago I'm trying some different features I haven't had before!! Always…read moregreat customer service!! The ladies in the optical are amazing and both the doctors truly spend time with each patient and listen to any concerns I may have!! For years I went to a specialist down state and ordered frames hear in Cadillac which is where I started to learn of dr. Cook's practice?? As soon as I had the go ahead to see a doctor in Northern Michigan Dr. cook is the doctor that was recommended!! I have Been a patient since about 8th grade and I'm in my thirties now!! I'm am extremely impressed with the practice and where the technology has helped improve my vision!!

I have tried using this office for 3-4 years. Nothing has gone well with them. Lense prescription…read moreincorrect, placement of bifocal and now billing my Medicare instead of using eye insurance. I've paid my final bill to family eye care. I will use a Walmart and pay out of pocket going forward. Poor poor customer service.

Nothing but problems since having cataract surgery. Kind of assembly line. She does 20-30 a day.read more

The care from providers I've seen has been acceptable, however, every time I try to call the office…read moreI am on hold for 20+ minutes, their reception staff is very short and unhelpful, and they don't follow through when they say they will call you to schedule. It's very frustrating as a patient and I would not recommend this office for anything other than a routine eye exam.

Horrible staff to deal with, changes surgery dates and scheduling personel gets very rude when you…read morehave issues with dates being chnaged, stay away!

In the past, I've had great experiences with Dr. Eby, a brilliant and skilled opthalmologist…read more However, during my last two visits I have been very unsatisfied with the person doing the eye exams for her. The entire process felt rushed, and rote. The assistant seemed bored and only half present, which makes me wonder how thorough and accurate she was. I also felt a bit rushed when I asked about a laser procedure that would help improve my vision after having had cataract surgery on my right eye last year. I left not really understanding much of anything, and questioning what I need or don't need. I should've asked more questions, but, again, I felt rushed. I do give 5 stars to whoever took the photos of my eyes prior to the exam. She was bright, kind, and more than happy to explain things. When there are such large numbers of patients being seen on a daily basis, maybe it's inevitable that we begin to feel like moving parts on a conveyor belt of an assembly line. It might be time to look for a smaller practice.

I had a few problems with my new glasses: frame not in stock, I left town, etc. The staff was…read moreSUPER HELPFUL, really going the extra mile to take care of me, get my new glasses just right and in my hands. I'm very pleased with my new prescription and new glasses, Great customer service.

From the owner: Located in the heart of Manistee, Michigan, Coastal Woods Vision is your local eye care provider…read more Led by Dr. Pamela Lynch and Dr. Brian Allen, our team prioritizes quality, patient-focused services ranging from medical eye care managing diabetes or macular degeneration, specialty contact lens fitting, including scleral lenses, InfantSEE exams to ocular emergencies.

came in for a routine eye exam where the doctor found that my optic nerve was swollen. The doctor…read moreimmediately set me up to see a specialist that day who told me I needed to go to the ER. The ER ended up finding a blood clot in my brain. The only symptom I had was the swelling of my optic nerve. Without the care I received here I would not have survived. Would 100% recommend them to anyone looking for an eye doctor that keeps your best interest as the priority over their profit.

Have gotten my glasses here before and took my husband because they had a better selection compared…read moreto his doctors office. We went on a Saturday and the lady there was horrible. Just said here are the glasses good luck. Well the prescription was wrong once we got them he couldn't see. They said it was because we didn't get the reflection protection. So now 3 months later a lens fell out and they broke. We just went somewhere else then having to go back there and getting a new pair. Horrible eye glass customer service!!!!

The best practice I have ever dealt with!!! So helpful, professional and accommodating!! Can't…read morerecommend them enough!!!

Scarborough Family Eyecare saved my family vacation! We were in the area on our family vacation and…read moreI realized that I forgot to pack my contacts. Emily at the front desk was so very helpful and went above and beyond for someone that wasn't even a current patient with this office. She personally contacted my eye doctor back in metro Detroit to obtain my prescription and was able to provide me with contacts to get me through our week of travels. This mom is so grateful to them for helping a crazy lady out at 8am on a Monday!!! Beside the AMAZING customer service, the office itself was so nice and welcoming and they have a second location in Traverse City! I can't say enough about Scarborough Family Eyecare!!!

Best place ever! The staff is friendly and the place is spotless! Dr. Boss is very thorough in her…read moreexams, covering all the bases, not to mention she's a funny lady! I will recommend this establishment to anyone who needs all their eye care needs in one place !

From the owner: Crew and Boss Eye Associates, dedicated to providing the highest quality of eye care to patients in…read moreBig Rapids and Howard City, Michigan. We strive to provide a full range of services: prescription eye glasses and contact lenses to cataract surgery

I followed Reamer because my eye Dr went with them. The eye exam was fine but the eye glasses I…read moreordered has now taken 6 weeks and no delivery date in sight. I've called several times and they promise to give me an estimated time of delivery..so far no call back and I call once week. Terrible sevice

Dr. Straight helped me with a severe eye abrasion caused by a broken contact lens. She sent a text…read moreon Saturday to make sure I had gotten the antibiotic.Then again on Sunday to see if there was any improvement. I was in so much pain that I was basically just standing around with my head down trying to find a comfortable position that didn't exist. To be able to just communicate through texts helped me so much. Thank you so much,Dr. Straight!