Service is horrible , horrible To much buffering , they…read morethrottle.. Half the channels are music,,why .. Every offer is bs ,, their service is WAY OVER PRICED

Terrible internet and phone service, with constant buffering, un explained outages and would kick…read moredevices off the network unprompted. It is not over priced in the grand scheme of things but insanely overpriced for the product that you receive. I brought up frustrations multiple times with customer service agents and was never offered any solutions until I called to cancel. I would never recommend.

Welcome to my nightmare. Charter!!! We ordered a bundling package from charter. TV, internet, land…read moreline. They came on Monday to install. The tech said to my wife the router wasn't adequate. I know that was B.S. They could have still installed the motem and phone switch but they did not. We spent up to ten hours total making calls being told that a tech would be out and no one showed. We called for the umpteenth time and were informed I could pick up the motem myself and install which I did. (Bet I get charged the set up fee anyway). When I made the bundling order, I asked specifically whether my stations that I currently had with them would change. I was told all would stay the same. No changes. Guess what, they discontinued some of our favorite stations.We've been on phone and getting passed around like you wouldn't believe. No satisfaction. I'm ready to quit them and we haven't even got started yet. The contacts give conflicting information and apologize. The agents aren't the problem. They only know what corporate tells them to know. The misinformation/lying by corporate. Before you agree to anything on the phone. Make them give you the agreement in writing before you commit.

My cable box quite working and you would think that with a local location you could speak to…read moresomebody to fix it. But no. Ive spent over an hour on the phone over 4 different phone calls to get the situation rectified with no success and never an option to speak to a person instead of the useless answering service. This box is located in my business for customer use and has cost me alot of time and stress and is still not working. My advise is to pass on this business.

i needed some speakers priced and put in but since they weren't going to make alot of money on me i…read morewas moved towards the back of everyone else . seemed to me i wasn't important enough . overpriced too.

From the owner: Hi, we're Express AVL. Your DISH Local Retailer…read more Since opening our doors as a local Dish Retailer in 2002 we have grown considerably to meet the needs of our customers. Over the years we have added many services for residential or commercial Audio/ Video/ Data solutions including consultation, system design, installation, and products. In 2010 Express AVL again expanded by opening a full-service Mobile Audio/ Video store servicing cars, trucks, boats, RV's, and powersports. We have become the largest store of this type in over 100 miles. We believe that we continue to grow by investing in our team through education opportunities of products and installation practices giving us the tools to better serve our customers. We are grateful for our customers and look forward to working with you in the North Platte and surrounding communities for years to come.

Always have really good service here, both locations. Today in for complications and got everything…read moreattended to my satisfaction. Carter Quinn at the south location is my fav guy in the system here. The south location often less crowed and short wait time, if any. Today, Carter handles my issues to the max. All good here. Thanks folks. Well done.

They could not have had less urgency with helping customers. I get you wanna do a good job and help…read moreeveryone properly, but once they were done with 1 customer they would not help another one tell much later. They blatantly ignored the list of people in the order they checked in. They also just did not communicate very well on what the status of things were.