I currently have this terrible service and am going to switch to another provider. After diagnosing…read morethe problem with my router over the phone, an appointment was scheduled. Nobody showed up. I spoke to the service agent directly and he agreed to come check it out. Nothing. I left a voicemail the next day and heard nothing in return. I scheduled another appointment later in the week and an appointment was scheduled for the next day. Nobody came. I have internet TV and this is March madness weekend and I am a guy, so I feel like I am being tortured in the medieval ages as I cannot watch the games in the comfort of my own home. I don't know which person to blame for these errors but ultimately it is the company that holds responsibility. I hope I never have to deal with this terrible company again.

I have called them saying I'm having trouble hooking it up and getting it going. After two months…read moreof not having internet connection. They are sending someone out. Anything they do on the outside to get it to work they won't bill me. Anything inside they need to do They are billing me. I feel like the customer service suck.

1 day. 3 visits. 3 different people. 3 different answers. Passed around like a hot potato. Seems to…read morebe a training issue at this location. The team at this Verizon were not aligned in the slight and blamed Verizon's "system" for being unable to quote me the different options. Most likely true. I will not reveal names since it's not their fault for lack of training when they're trying to get a paycheck. This is a mgmt / training issue.

I was very impressed with the gentleman who helped me with getting an…read morei-phone through Nebraska Public Service Commission. I would say that his explanation of the phone was clear and simple. I appreciated his customer service. Thank you. --L. Meyer

Beware of prepaid service! Totally not given priority and I am regretting my decision to switch…read morefrom post paid (more data for less money should have been my red flag). Multiple calls in and no resolutions, I decided to stop at local store and see if I could get anything changed that would improve my poor service ( text messages not going through, unable to make calls, no service at festival when there was a huge US Cellular van and tower brought there). Johnny at the local store was awesome and spent a lot of time going through and checking settings and putting in new SIM card, service has worked way better since then! Local store and Johnny deserve 5 stars, US Cellular prepaid service deserves 0 stars!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.