Good Dctor but HORRIBLE office staff. Calls go to voicemail, never respond!! 3 calls, 3 days no…read morereturn calls. Come on people!! WTH??

Scheduling an appointment has been a frustrating experience. After my grandpa was discharged from…read morethe hospital, I called immediately to arrange a follow-up appointment for three weeks later. The call went to voicemail, so I left my contact information and explained the need for the follow-up. No one returned my call all week. I tried again on Friday and finally got someone on the line, which seemed promising, but I was mistaken. She put me on hold and said, "You're on our list of people to call back." Another week has passed, and I still haven't heard anything, nor have they answered the phone. It's been two weeks since my initial call. I wouldn't recommend this office for patients who need follow-up care after being discharged. It's been incredibly stressful.

I have been a patient of Dr Naftulin for 25 years. He is the kindest, most competent and caring…read moreurologist I have had. I've had chronic kidney stones for the last 27 years. I've had 7 lithotripsies. Love love love Dr Naftulin! And Dr Poonamallee, excellent with young children and babies.

Doctor Naftulin is very good but the office Staff are impossible. My husband tried for weeks to…read moreget a Callback just for an appointment (he's a well established patient.) We called early morning mid mornings or later in the day. No one actually answered the phone so we'd leave messages. Finally we had to drive to Folsom and go into the office to set one up!!! We know the doctors have a busy office, but this inefficiency is now being reflected in quality patient care. What good is it to have an 'excellent' doctor if you can't even get in touch with his office for an appointment?

Dr. Poonamallee consistently took his time with us, was knowledgeable, respectful, and kind. We…read morecould not have been happier with the experience we had when surgery was needed. There is an extreme shortage of urologists in the Sacramento area, and we feel very fortunate to have been in Dr. P's care. Truly an exceptional doctor.

Dr. Poonamallee and his staff are very professional and efficient. I recently had to have a…read moreUreteroscopy. Dr Poonamallee took the time to explain the procedure ahead of time, which helped to alleviate any anxiety. He did exactly what he said he was going to do and my recovery was completely pain free. I was back to normal the following day. If you are looking for a Urologist, I highly recommend Dr. Poonamallee. Thank you, Nancy Kennedy

Dr. Kim is a wonderful physician. She is very thorough, lays out treatment options and makes…read moredecisions collaboratively with her patient. I would highly recommend her for her professionalism and "bedside" manner. I also found her staff to be very accommodating, empathetic and helpful. If I had any trepidation going in, I was completely confident and at ease as I left.

I have had nothing but good experiences with Dr. Kim. I find her to be kind and compassionate, but…read morealso sta raight forward, no nonsense person. She has a very dry but good sense of humer as well. I recommend her 100 percent.

As a personal injury attorney I have dealt with many doctors throughout my career and have…read moredeveloped some skill in evaluating the competence of medical providers. I had a very fine experience with Dr. Montorello. He has an excellent persona and took time to explain everything to me and my wife. The prostate biopsy (which turned out to be negative) was painlessly administered by the doctor. I can highly recommend him.

I have had the most unprofessional experience with Dr. Couillard's staff booking apt…read more. Let's be clear, I'm the patient in need. If you need a Urologist, you know the pain and infections. A referral was sent in July, I called for an appointment, the same (should never-ever work with patients) booking gal told me she didn't get it! So she couldn't book an appointment. I called days later, left detailed message. Crickets, nothing. This week I left several messages. ER Reffered me and my primary. She leaves me a message I call back. She tells me she didn't get the referral from my primary resent yesterday and that the July one is expired. She asked my insurance I tell her I was at mercy dignity health and she tells me they don't take my insurance? What I said; I have Hills physicians and she tells me they don't take mercy. "???" I have Hills. She tells me she isn't going to allow me to raise my voice that is very horse. I'm not raising my voice, this is my voice. There was zero rudeness in my behalf, nothing insulting just asking questions while I'm suffering. I ask, ok, let me ask you this? Was the referral you got in July that you said is expired, was that covered in your insurance group? Well yes but that's now expired.‍ Can you please just give me an apt I saw them fax you it yesterday and she said ; "No! Call back when you have the referral." Me; I won't be calling back! I find another. You are so unprofessional! Any Doctor who allows his staff to treat patients as I was should Never see those in suffering. I'm going to find another Doctor with the help of my amazing medical team. Dear honey of a girl that I spoke with, I guess I should have mentioned I advocate for others and this is a red flag violation. Her name was Daniel, she told me on voice mail "my referral from July was shredded" Then today she said; oh wait! It is covered I see it here but it's expired. (So the lie was, it's not shredded.) physicians group that lies?????? Wow! Just Wow!!!!

I concur with other reviewers that say their staff is awful. The person booking appointments is…read moreincredibly rude.

Seeing Dr. Skaff was a complete waste of time. This neurology department had already seen me once…read morebefore years ago. My PCP sent me back to see another doctor in hope of getting a new migraine medication because mine stopped working. He was argumentative. When I said everything you have told me me today I have already know for years he responded by saying "How is that possible"? Another arrogant doctor that thinks they are an expert for telling me the same thing that spending 5 minutes on Wikipedia can. Just another racket. Spend patients to more doctors so they can bill insurance. I needed medication. No I have to go pay out of pocket. It's like doctors can't fathom that a patient might know more about their condition then they do.

Don't waste your time complaining to the "SOCIAL CARE TEAM" I put in a complaint about the rude…read moreIndian lady who works there at the front desk. Nothing was done and my wife called to follow up on an appointment for me. She was rude again! Clearly, no one will do anything about her horrible attitude. She is so rude and horrible!

Horrible doctor failed to treat my condition correctly and only kept prescribing toxic drugs that…read moredid not solve issue. Refused to address my concerns. Now I have to seek out another qualified urologist!