‼ ZERO STARS - Gross negligence and failure of duty of care. They let my beloved girl die from untreated sepsis ‼ I brought my diabetic girl to Advance Vet Kensington. She was already collapsed on arrival, with a swollen, painful forelimb, obvious distress, and systemic illness. An x-ray revealed gas and fluid in the limb - a textbook red flag for necrotising infection and sepsis. A blood gas test also confirmed she was critically unwell. Despite this, the night staff did nothing. She was never diagnosed. She was given only methadone for pain relief and anti-nausea. No shock-rate fluids were administered, no antibiotics, oxygen or insulin were given, and no stabilisation was attempted. I was told to wait until 8 am, or even midday, for a surgeon. This advice, to delay urgent treatment in a collapsed, septic, diabetic patient was grossly negligent and unforgivable. Their dismissive and demeaning conduct made it worse: I had rung in advance and arrived calm and clear about her condition, yet I was treated as though I had woken them up from sleep with an inconvenience rather than a medical emergency. When the morning shift arrived at 7am, they finally recognised how severe the situation was. At that point, I was asked to approve and sign for $15,000 in hospitalisation fees before any treatment plan was commenced. I have never once put a price on my dog's health, but to withhold urgent, life-saving care until a financial signature was obtained added another layer of negligence. Emergency measures were then attempted, but the sepsis had already advanced too far. In fact, the first antibiotic was not administered until after her heart had stopped, during CPR. Her death was preventable. The staff failed to act on clear diagnostic evidence, failed to treat her as an emergency, and failed to treat me with even the most basic respect. Their negligence, inaction, and attitude directly caused a preventable death. To add insult to injury, I was charged $4,000 for six hours of neglect. read more

Huge thanks from us after our emergent visit for our beautiful Akita puppy with severe gastro in early morning ours. We were so worried about parvo and were taken in within 40 minutes and had him home within 24 hours after treatment (obviously not parvo). They quickly diagnosed the likely issue (swallowed plastic), kept us informed at all times including a running total of the account. The vets had great handover and kept us informed of current treatment and possible outcomes... clinic is very clean, staff professional and updates were fabulous. From us though, a 5 star service and one I highly recommend for emergency visits.. read more

When it comes to our dog, Huxley is one of the family. He gets the best care that we can afford! Clint and the guys at Advanced Vetcare have been looking after him for quite some time now, through a surgery and far too many vet bills. They even helped us source more of his 'made to order' medicine that we had run out of whilst on holiday and work with the Vet in Sydney to get some more made up (He is not an over the counter kind of dog) When it comes to pets, they guys know exactly what is needed and will make sure you know exactly what you are up for (there is no medicare after all) read more

Advanced Vetcare - Perfect for dogs! - Veterinarians Near Me - Kensington, VIC

This modern well run practice is caring and professional. The attention we received for our sheepdog Karla was outstanding, each step fully explained and all issues covered. We were kept informed of her progress and were given very good advice as to how we should proceed. I will be keen to recommend Advanced Vetcare to friends who own animals and have confidence that they will receive excellent care and attention. David P. read more

Professional, caring service. Extensive range of specialities. Totally impressive service.

Now withdrawing my previously glowing review of Advanced Vetcare. Terrible experience with a very inexperienced / junior nurse (although still charged the full, very expensive emergency vet consult rate). She suggested a number of times that I needed to 'make a decision' (i.e. put my dog to sleep) after almost no examination and without any real reason. No idea what she was on about. Luckily I didn't follow such stupid advice. read more

Open 24/7 the staff here are friendly and helpful. They are prepared to go the extra mile, to help find out what is wrong with your pet. With very sophisticated facilities to run every test imaginable, you can leave knowing everything has been done for your pet. read more

Advanced Vetcare - Clean and organised consultation rooms. - Veterinarians Near Me - Kensington, VIC

Worst Experience Ever, I lost my dog after spending nearly $10000, which is really disappointing, now i've lost all that money plus my dog. I've attached pics of my dog's appearance when entering the hospital, and when leaving the hospital, i don't want anyone else to experience this situation, I'm hating myself for taking my dog to them. we consulted a doctor at Advanced Vetcare Kensington, he diagnosed my dog's Mast Cell Tumour, and said that he needs to do a scan to find out whether it has spreaded through the body. After the scan we were told that it's only around dog's right shoulder and hasn't spreaded, and the best thing is to start chemo and make the tumour smaller before doing a surgery. Then he introduced us to one of the oncologists there. After meeting her, she arranged medicine for Chemo, we were told that it will take an hour or so to inject the chemo and hand my dog back to us. After meeting, she explained us the medications, and told us to revisit her in 2 weeks, we brought our dog home and started the medication as per her instructions. A week later, Our dog started unusual vomiting with suspected blood, which is when we had to take her back to the oncologist at an unexpected time. She was admitted through to ICU for fluid therapy, and was kept overnight. The next morning, when I visited my dog, the same medication was given ( the medication was handed by another vet) and we were told that our oncologist was busy with other consultations and that she'll email us the discharge sheet with further instructions. Giving the same medication gave my dog the result of bloody diarrhea (even after the first attempt caused induced vomiting with blood, she still gave the same medications), A week later, we had to revisit prior to the booked appointment time, because of my dog's bloody diarrhea, five to six times throughout the night my dog got admitted again, The oncologist told us that she will be on IV fluids overnight and that she can be given back to us the next day, which was her day off, and it's better if we got our dog the day after as the oncologist will be back and our dog will be in a better condition to take her home by then.and that the surgery team will ring me to discuss further about getting my dog's surgery done sooner My dog was on IV Fluids that night The next day, One of the vets rang me and said that it's best to keep her till the next day as the oncologist will be back and she can analyse and discharge her in a better condition, at this point they again said that the surgery team has still not had a chance to check on my dog; however it will somehow done within the day, I visited the hospital around 8.30 PM, My dog was brought out with a massively swollen face and barely able to walk, she couldn't even stand on her feet, I asked the receptionist why her face was swollen and she said that there were no vets in the hospital at the time, and that the swollen is just because my dog was removed from the IV fluids. At that time my dog was really dehydrated and started drinking water from the water bowl which was kept near the reception, it looked really odd to see snowy that dehydrated if she was given enough IV fluids as they said. We had to hand her back again. i visited the hospital around 8.30 in the morning, and asked to meet our regular oncologist, however i was told by the receptionist that there is no chance to meet her throughout the day as she has too many consultations (even though she said we can discuss our dog's discharge on this day) Until around 2.30PM i wasn't given the chance to meet her Around 4.30PM, The oncologist called me and told me to come to her, when i met her, all of a sudden she started saying things like, Our dog won't be able to make it even until the weekend ( which was only 2 days away ) which shocked me Then she bought our dog into the room, she had a full swollen face (one eye nearly shut) and not even able to walk, i haven't got more space to finish this review; however all this led to my loving dog's death within a few hours from this time. read more

My dog had died suddenly and my housemate took my dog Johnny to Advanced Vet Care to find the cause of death. On arrival the Vet told my house mate, that there was nothing they could do as he was already dead. So housemate brought m dog back home then i arrived home shortly after. Vets have a duty of care, legally to maintain records, There is alot that can be done without doing an autopsy,.. As well as preserving the body until i've learnt the information of my dogs death.. they can take blood, check airways, take his temp, Xray his heart and they could have even taken some sperm as I wanted to breed him in the future cos i loved him so much. The next morning I called them myself to see if i can take him down to determine the cause of death. Sam assured me that the heat would have killed my dog, as he was found outside on a hot day and being french bulldog, they are vulnerable to heat stress. Also the fact the Johnny was not even 2yrs old there would have been nothing else that would have killed him so quickly. So taht all being true I left it at that. However when I called the RSPCA they needed Vet records, to be able to prosicute the person (now a former house mate) responsible for exposing Johnny to elements that caused and harm leadin to death,,.. He was guilty of animal cruelty but could not prosicute him due to no medical records to certify the cause of death. That paper work lost the RSPCA a donattion from the guy worth $28'000 or 2 yrs gaol time. Every other vet that I have spoken to since has been amazed that they didnt take Johnny and put him in the morge and wait for me to arrive. Then explain my options. I intend on making a complaint with the Vet Board Vic. read more

Was greeted with care and sincerity by receptionist who seemed to be very busy, yet very helpful! Then, my vet (not sure if we should list names here) was fantastic with my doberman. She was thorough, concerned and very helpful. She helped ease my stress and we got to the bottom of the cause of my pet's issue. Even recommended a 2nd visit the next day to ensure my pooch was OK. Highly recommend and thank-you Advanced Vetcare! read more

Surprised and disappointed at their procedures. They took my cat away at reception and didn't consult me at all and started treating her for something else that was not significant at all ( she was breathing heavily due to being stressed and in pain) and 30 mins later I saw the vet who had completely missed the REAL issue and had to go back and examine her. And then all she could say was' yeah that's not normal' - yes I know, that's why I brought her in. I refused to pay for the unauthorised treatments and went home to see my real vet in the morning. Maybe they're amazing vets for trauma and such but in this case it was a big fail. I won't be going to them in another emergency. read more

Avoid Advanced VetCare at All Costs! A $urgery Driven Business, focussed only on drumming up more $urgery!! Use only as an expensive, last resort emergency option! And Always seek a second opinion! My dog suffers from reverse sneezing. An unusual name, but a very common condition. Apparently. Alarmed at my dogs condition I sought help from my vet (kensington Vet - also a $urgery focussed revenue creator!). After a very expensive examination by Kensington Vet, I was referred to a specialist centre - Advanced Vet Care. They performed a $1900 soft palate reduction. My dog still suffers the unsettling chortling and choking condition suffered before the expensive $urgery. Advanced Vet Care suggested another $1900 exploratory examination. Subsequently I discovered from other dog owners that my dog's condition "Reverse Sneezing" is an hereditary, common, non life threatening condition with no treatment required. At no point was this mentioned to me by Advanced Vet Charge or Kensington Vet, despite the supposed amount of expertise in front of me. My naivety and ignorance were taken advantage of. They grabbed as much money from me as they could knowing that my dog was not ill at all. Use this company at your own risk! read more

After our beloved 10 y/o mini schnauzer spent 36 hours with pancreatitis at his regular vet practice at Flemington vet clinic we were told to prepare for the worst, not to mention after $2500 bill his conditions was getting worse. Finally they referred him to the advanced vetcare. When we brought him there at 7pm his belly was size of a soccer ball and he was on morphine. At advanced vetcare they new what to do straight away, took him off morphine which was making his belly expand in first place and put him on different drugs. When we visited him in the morning he was back to his normal size, eating, walking around courtyard, basically looking like nothing has happened. They kept him for another night to keep an eye on him and withdraw him from the strong meds. It has set us back another $1500, but considering we have our dog back it is a small price to pay. We would highly recommend advanced vetcare. read more