I got 10 of my windows replaced by them about 4 years ago and love them. I needed to replace 4 more and got a bid from others that was double the price, it was insane. read more

First off I live in the Phoenix area and the advertisement states that these windows are built here in the Phoenix area NOT Utah. Our install was not what was expected. Our windows look used from the outside. They are scratched up and one window from the inside is dented. I was told that the damage happened from transporting yet they advertise that the windows are built here in the Phoenix area. The sealing of the windows looks crappy too both inside/out. There is a window that looks tinted and they have yet to correct it. I had to request multiple times for someone to do a walk through with me after the install was complete and that was completed, pictures and notes were taken but nothing was done about my concerns. You all need to work on customer support. I really wish I would have done additional shopping around. TAKE note people! read more

Deceptive business practices. They don't tell you their windows DO NOT qualify for Rocky Mountain Power or Enbridge energy rebates until AFTER installation. Their "lifetime" warranty is a scam as well. Steer clear of this business. Go somewhere else. read more

Subject: Complaint Against Advanced Window Products (Arizona) - Order Delays, Incorrect Measurements, and Poor Communication I am filing a complaint regarding my experience with Advanced Window Products related to a window purchase and installation for my home in Arizona. I purchased approximately 20 windows on January 19. About a week later, a technician came to take measurements. I was then given an installation timeframe of March 11-12. On March 11, the installation team arrived on time and successfully installed the windows for the back portion of my home. However, when they began work on the front portion, it was discovered that the windows ordered were incorrect due to measurement errors on the company's part. At that time, I immediately contacted both the office and the salesperson. The installation team also confirmed the issue. I was told a rush order would be placed to correct the mistake. Since then, the process has been extremely frustrating. Representatives have returned to my home multiple times (2-3 visits) to remeasure the same windows. During one of these visits, I was told there was confusion about what happened to the prior measurements or order. Communication has been inconsistent and unreliable. I have repeatedly had to follow up for updates, often receiving vague responses or delays. As of today, May 5, the issue remains unresolved, and I am still attempting to confirm whether an installation appointment scheduled for May 6 will actually occur. I did received a call from Mitch on May 5th evening (who I believe is the General Manager) stating that he would personally handle my window order. He informed me that the installation team would not be out on the 6th and assured me that he would determine the status first thing in the morning and call or text me with an update. As of 5:00 PM today, I have not heard back from Mitch, despite his assurance that he would be closely managing my account. This situation has caused significant inconvenience, delays, and a lack of confidence in the company's ability to complete the job properly. What was initially expected to be completed in March has now extended nearly two months beyond the original installation date, with no clear resolution. read more

We are more than happy with our doggy door that Advanced Window Products built and installed for us. From the initial contact by Ken, to working through scheduling with Trichelle and Teri. As well as installation by Sam, it's been a 5 star experience. Our two Labrador Retrievers had their dreams come true! We no longer have to open and close the backyard door for them, they can now come and go as they please. Highly recommended and would absolutely work with Advanced Window Products for any future needs. read more

Advanced Window Products - Doggy door to backyard - Windows Installation Near Me - Salt Lake City, Utah

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We used Advanced Window Products again in 2018 because we had a great experience with them in the past. Unfortunately, this second experience was completely different. After installation, our living room window began repeatedly leaking during heavy rainstorms coming from the northwest. Water would enter from the top and side of the window under the same conditions over and over again for years. We contacted the company multiple times. The issue was initially blamed on a roof leak in our home, which was later proven not to be true. Over several service visits spanning years, the only "fix" we ever received was more caulking and minor adjustments that never solved the problem. After years of back and forth with no resolution, we hired an independent contractor who found the window had been improperly installed, including issues with flashing and the vapor barrier. Once the window was fully removed and properly rebuilt, the leak stopped immediately. The end result was interior damage and significant out-of-pocket repair costs that could have been avoided if the installation had been done correctly in the first place. It's especially frustrating given our prior positive experience with this company. Based on this experience, we cannot recommend them for window installation work. read more

I would love to write a five-star review, but my experience has been unacceptable. My window installation has now been canceled TWICE at the last minute--both times with less than 12 hours' notice. I live in Arizona, where Advanced Windows is trying to make it's mark. I work out of state and have arranged my schedule specifically around Advanced Window's availability, only to be told--again at the last minute--that my windows "weren't in." The first time, I was told they were coming from Utah. Six full weeks later, after rescheduling everything, I received the exact same excuse: the windows are still not here...still in Utah. At this point, this is no longer an inconvenience--it's a pattern of poor planning, lack of communication, and complete disregard for a customer's time. I have gone out of my way twice to accommodate this company, and they have failed both times. I am extremely frustrated and have very little trust left in Advanced Window's ability to follow through on even the most basic commitments. read more

I've used Advanced Window Products (AWP) twice. I've been as unimpressed, disappointed, and frustrated by AWP the second time as I was satisfied the first time. For starters, they promised to credit me for the cost of installation since my builder installed the windows. It's been months, and following numerous (10? 12?) requests for that credit, and an equal number of promises from their salesman Rob, that that credit was imminent. They've done NOTHING. Besides having been lied to about the credit, their screens don't fit the windows they sold me and, again, after numerous attempts to get them replaced, AWP has done absolutely NOTHING. I would formerly have been complimentary of their products and service, now I can't say positive things about either. They have promised to do something about both matters so many times, and with so many repeat requests from me, that I now have to conclude they are just scam artist selling a substandard product with non-existent customer support. read more

we ordered windows October 31, took until January 31 for install date, had 2 different guys come and measure. Install day was only able to install 3 windows of the 11, they mis measured now end of February and no install date, had to re order,and have called 3 times and no call backs of any info of progress. Only answer was our production manager out of country 2, computer down for 2 days. 3, I will get back with you when the install scheduler gets back in to office. I get it the 8 weeks but this is 4 months double time and not a happy camper mostly because no communication. we are heading in to the actual office to get answers. If you have an old house make sure they get it right and can actually do the job. The house we are doing is old, and in a cement basement. Very Very Frustrated. read more

The windows are awesome, we love them but do not use the stucco firm that works with advance windows. They left a mess, put the gutters back together the wrong way, and left the screwed out. The dropped stucco everywhere, including all over my central air unit. read more

Door to Door salesman "Bait and Switch" tactic. I just needed the glass on one window replaced, which I had a similar window replaced for $250 a few years ago by Jones Paint and Glass. The Advanced Windows salesperson said they would require replacement of 4 entire windows at a cost of $4,000 - $6,000. read more

Advanced Window Products is a total scam. They utilize the archetype scam tool "this price is only available for the next 24 hours" and their sales reps, like Jay Walker, quote bloated prices. Don't bother trying to contact Jay,, or any of the other reps when you have questions because they will not respond. read more

I've been in touch with them since Sept 2025 with a broken door frame. They received photos of problems. After confirmation on the cost of remanufacturing they informed me of starting the process. With no response for over a month, with a broken door, I had to reach out to them. I was then told that the manufacture hadn't begun. I confirmed it needed to be started. By November, another month, I was reaching out again for an update. I was told their scheduler was out of the office and they couldn't schedule until she was back. Another two weeks, I was reaching out again. They finally scheduled me- And NO ONE Showed up. They called and apologized- informing me of my new date. When the installer arrived, he then told me the dimensions were incorrect, how this is possible when it was their original install, I have no idea. So back to remanufacture- another month, no updates. Called again, no response. Called again today and I was told they weren't manufacturing the frame! What a waste of time! Will never use this company for anything every! Highly DON'T RECOMMEND read more

The initial process was off to a good start. Then the installers showed up. Not much respect for my home. Never cleaned up inside or out. They damaged my window sills and had saw cuts inside on my window openings. I had 3 windows that were ordered incorrectly from salesman. Took another 2 months to get correct ones installed. Was told by salesman that installers would fix the damage and that never happened. Sad I have to spend $10k and get this crappy service. There are many other companies out there and should've researched this company more. Folks read reviews and sadly you will have to babysit this company if you choose them. Communication from this company is horrible. They are quik of course to convince you how good they are and quik to take your money. Beyond dissatisfied. read more

Advanced Window Products - Saw cut inside house at window frame. - Windows Installation Near Me - Salt Lake City, Utah

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Darren was my point of contact during the process and answered all my questions. I do like the fact the windows are local made by locals. My installer showed up on time and worked very quickly getting everything done that day. Extremely Pleased to say the least. read more

Advanced Window Products - After - Windows Installation Near Me - Salt Lake City, Utah

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Justin and Clayton from Advanced Window Products (AWP) did an excellent job replacing my front window which came in at a whopping 245lbs! No small task. They had the window removed and the new one replaced in just over 45 minutes. Very impressive. I would recommend AWP for any and all of your window needs and ask for Justin and Clayton. read more

Their "Lifetime warranty " means nothing. Even though when we purchased the windows we were told that for any reason and for any amount of time, any issues with them would be taken care of at no cost. Well that is just not the case. If you call them with any issues they don't seem to care. It takes them days to get back to you. Then after someone comes and inspects the windows, they simply will not get back to you. It took over a week and my phone calls to get any response. Then it was "we will have someone come and take measurements so that we can give you a quote". Because of the age of the windows they are now out of warranty. Really!!! Life time warranty my ass!! I will never do business with this company again. Their product does not hold up. It warps because of the heat over the years. Don't make the mistake I made!!! read more

It is now Jan 1 2023 and my windows are still cold in the upper bedroom. The room always needs a portable heater to stay warm, I will be calling them on their warranty soon, Years later my room is still cold at nights and the other rooms are questionable. read more

Rob is amazing! We previously had Hansons come into our home to give us an estimate. It was a 4 hour long nightmare. Imagine the worst car salesman on enough steroids to addle the brain. That was who we were dealing with. I'd rather deal with drafty windows than go through that process again. Then we met Rob. The difference between the two experiences is like night and day. He walked us through the entire process in an hour. There was no pressure. He wasn't condescending. And Advanced Window's prices came in at a fraction of what the other guy quoted. I'd recommend Advanced Window to anyone. Well, almost anyone. My worst enemy should go see Hansons. read more

*I live in North Salt Lake* I feel like I was overcharged. Partially my own fault for not following through and getting multiple bids. I had worked all night and was tired and allowed the sales guy to pressure me into signing right then. (Something I know better than to do.) I would just say don't fall for the "I've got to check with my boss on this price" game. Going back and forth to his car to "call his boss" then after signing the papers the sales guy answered his phone, it was his boss who expressed surprise that he was signing a deal. He was embarrassed as he hung up and told me he had multiple bosses. I feel like a fool for falling for that. When they bid the job they missed one of the windows. When they came to measure the guy mentioned it to me and said he would take care of it. He didn't. So it wasn't made or installed. I called that same day and was told it would be taken care of. It wasn't. I called back and was given the run around about not knowing what I was talking about and not realizing that there needed to be another window. I was also told that I would have to pay for this window out of pocket because they had already issued me a loan for the windows that didn't include this one. The guys who installed the windows were AWESOME!! They were my favorite part of this whole experience. They were on time, kind (my boyfriend had had a stroke and they asked about him and talked to him when he came by one day), and were efficient. I'm getting ready to move (wasn't going to, but I'm getting married to my boyfriend who has recovered nicely from his stroke) and I can't seem to get them to come out and finish the job. My windows were installed in August and it's now October. Frustrating. The windows look amazing and seem to have all the bells and whistles. read more

Our experience with Advanced Windows could not have been better from our initial consultation to when the last window was installed. I would like to give additional praise to our two installers Dale and John...both were fun to be around, and are true experts at their craft. After the first full day of having new windows and door we noticed a significant outside noise reduction, and our furnace seemed not to cycle as much. Finally, the quality and styling of our new window went beyond our expectations. Our new windows have definitely increased the overall value of our home. We give high praise to the entire team...A+++ B&N read more

Jeremy was our sales guy and Brad's team did the install. Both were very professional, very knowledgeable , and seemed personally dedicated to their quality of work. I had 16 windows replaced and was quoted a two day job that was completed in one day. I've used other window companies and Advanced Windows has earned my return business. I would definitely use them again and recommend them over anyone else. read more

I had window installed by Advanced Windows. Every time I open any of the windows springs and screws come flying out. The quality is poor. I've complained three times. They say call us, we'll make it right. I've called and they don't return my calls. Retired and cheated!!! N Ostler read more

The main reason we got new windows was to withstand the high winds we get in our area. Our prior windows whistled and hummed every time we got wind. I was so excited for our first windy night with new windows but to my dismay we still have whistling. I called and of course they advertise how great it is that there's no middle man to get to the lifetime warrantee but all that does is make it easier for them to deny any problems. i wait for weeks for a service guy to come and then he adds some glue and foam pads and promises it will do the trick. He's come 3 times now and the window still whistles. They also left a mess after installing and damaged several areas around the windows. We also have a new clicking noise when the wind blows that wasn't there before getting new windows installed. Very disappointing. read more

These guys were great, the windows are beautiful and the installer was very friendly. After they were installed we noticed one window would vibrate when you walk past it. We called and an installer came out to look. He ordered us a new one and called when it was ready. It was replaced with no cost to us in about 20 minutes. Highly recommend. read more

I made a appointment, no call no cancel, i waited for 40 minutes before i left my rental unit just to get a estimate. I called and told them what happened and it happened again. If you really dont want business then tell people instead of wasting peoples time especially mine!!! read more

Advanced Windows were probably the best investment we made, all follow up calls are handled timely and efficiently, today, we had a slight problem with a weather stripping and a fixing a screen, when I asked if he could look at another potential problem which wasn't a problem, he was happy to address my questions too, excellent product and excellent service. Thank you Advanced Windows! read more

My window installation has been delayed twice now due to COVID-19 and the fires in California (that's where they manufacture the windows). However, the company could have have done any better handling this unfortunate situation. Their customer service did a good job updating me without spamming me with a bunch of emails and phone calls. I am excited to get these windows because I hear they are the most quality windows one can purchase in the greater Salt Lake region!! read more

We have 12 windows and 1 slider that need to be replaced. We've been looking into replacing them for a while and we recently had Rob with Advanced Windows come demonstrate their window as well as provide us with a quote and information regarding the product as well as the installation process. We felt so comfortable with Rob as well as being super happy with the product. We called Rob later in the week and decided to get set up with their windows. He was not pushy at all and also didn't try to sell us on things we didn't need. We are still in the early stages of the process and we have the fine tuned measurements being taken this week. So far, we are extremely please with Rob and the service he has provided! We'll update after the installation occurs and how the windows are working. Follow up review post installation-- Our windows were installed last week and the install went super fast! There was a little more cleanup than I expected but that wasn't too big of a deal. I had planned to do a thorough cleaning once the install was finished. Also, during the removal of the slider, the worker was prying on it too close to the edge of the wall and cause a little damage to occur. The supervisor patched it up and I told him I would put some paint on it. The installers were all very nice and respectful. They were clean and were extra careful around my personal items. Our representative, Rob, stopped by towards the end to make sure everything went well. He has been involved from the start to the finish, which is remarkable. He's always ready to answer any questions I've got or help out however he can. Now to the Windows... They are awesome!!! We love them!! Our home is so much quieter and cooler even though it's still blazing hot outside. The air conditioner hardly runs now also, and it doesn't run for as long when it does turn on. I can't wait for winter to see how they improve the energy efficiency of our home. We also love how the Windows look. They have really improved the appearance of our home! We would recommend Advantage as well as Rob to anyone! Whether it's one Window or your entire home (we had 12 Windows and 1 slider replaced), I am confident they would do an amazing professional job! read more

Excellent service, excellent price, excellent installation, excellent follow-up. We could not be more pleased with these windows. Had over 2 dozen installed and made a Hugh difference in keeping out the winter cold and summer heat! ( used I 89 windows on west side of home and lowered inside temp of room 15 degrees ) They know what they are doing. Ask for Ken. He is great to work with! read more

Approximately 10 years ago we spent almost 11,000.00 for Advanced Window Products to replace all our windows on our main floor. For the past two years we have called and complained about the windows coming apart, air leakage and improper installation. Each time they send a repairman they agree these issues need to be taken care but they don't have enough time to address all of the issues, they will reschedule and come back, they never do. The main reason we choose this company is because of the Gephardt Approval, since this purchase the Gephardt Approval means nothing to us. read more

Wow is not enough to express our gratitude for this awesome company. Billie came out promptly to give us an estimate!!! financing approved us for the install of beautiful new windows for our older home. The windows were over 30 years old and the cold in our home was quite unbearable downstairs. We needed to add our front door side by side windows and it was a quick add on. Final measurements made within a few weeks and 8 weeks total we just had them installed today. The crew was polite prompt professional and absolutely amazing!!! I will be spreading the word out and I need to say the best prices out there. We love our windows, thank you Advanced Windows for making our home even more beautiful. read more

We live in an older home on a busy street, and the old aluminum windows we had were in desperate need of replacement. The new windows Advanced installed helped so much with the sound and made a huge difference when the temperatures dropped outside! They look so good too! Thanks everyone at Advanced Windows for being a great local company to work with!! read more

We recently had our windows replaced and it was a great experience. The windows were built custom to fit our openings exactly. They built quickly and installed within the quoted time frame. The office staff and installers were courteous and efficient. We have already noticed a change in our utility bills thanks to the efficiency of the windows, and our home looks great! read more

I'm very pleased with the entire process with Advanced Window Products! Everyone kept me updated on what I could expect. Outstanding service and the glass is noticeably more efficient. Love my new windows! read more

We had a great experience, up until AFTER we paid from the invoice we were given. We received a call saying we owed 500.00 for the lead paint safety measures they had to take. What is VERY unsettling is our sales man said the lead paint test was free... we said "Great"; especially since we had only bought our house 3 years ago and have paperwork stating we have lead paint. He never told us about a 500.00 charge. However, the 500.00 wasn't for the test, it was for the safety measures they took. I did not get a straight answer when I asked about this. I would love to know what "safety measures" were taken. I saw no drop cloths put out to catch the lead paint and they wore no masks. They did, however, take the windows away, but I assume this is done with or without lead paint. We feel like this is a scam. No one ever told us of a 500.00 charge. BEWARE ask about the lead paint charge. If the 500.00 would have been included in the quote and we knew about this charge my review would have been 5 stars our windows look beautiful. read more

Ken Janjowski hooked me up with amazing new windows in my living room! Highly recommend him!

So far, so good. We had new windows put into a rental condo a month ago. We had no issues with the initial sales/consultation call at all. Very personable and easy to talk to and ask questions of. Compared with 2 other companies. One wanted to charge us $20,000 for 10 windows with only a 2 year warranty . . . . Advanced Window Products was affordable and the quality is excellent. Yes, the windows are new and time is the determining factor, but as of today we are very happy with the entire process. Installers were prompt, clean, and professional. read more

Upfront I did not purchase windows from this company. I did buy a house that has their windows. I called to see if they would come look at them as there seems to be an issue with the fit and finish. They told me their lifetime warranty only covers the person who bought the windows so since I didn't buy them the windows are no longer under warranty. Ok, I get that and seems like a pretty easy customer service play just to come look. Who knows maybe by being kind and generous you make additional sales but that didn't happen in this case. read more

Had windows installed by Advance about a year ago. Installers were very professional and nice. However, most windows will not close correctly. The frames are slightly tweaked so the sliding portion of the window needs to be pushed/pulled to close. One window pane cannot be removed in the summer time as the heat expands it enough to where it won't clear the frame (I was told to check the rollers but that is not the problem). One window was not sealed with caulk at all. I called the company to pick up some caulk to correct myself. They gave the wrong color (I had been told that there are only two colors white and the color I have. Don't see why I'd be give the incorrect color). On a side note... if you have issues with water stains or the like on windows I'd recommend soaking some lemon or orange peals in vinegar for a couple of weeks. Add a little to some water and use this to clean your windows. read more