So I just got a call from the doctor, at 9:40am, asking why I missed my 9am appointment…read more (1) Did it really take you 40 minutes to realize I wasn't there for the appointment, or you were just 40min late for the appointment? Given my past two experiences and average +30min waiting time, I think it's the latter. (2) I called front desk to cancel the appointment already, somebody took down my name, DOB, appointment time, and who it was with. So next time before you call me and inquire about my "no-show", maybe you want to check with the front desk first to see if they are doing their job? Not going to come back.

This has been the most unpleasant staff I have ever dealt with. I recently changed insurance plans…read moreand had to find a new pcp. Dr. Gounder was highly recommended and based on a lot of research I decided to go with her as she was also based in my neighborhood. It took more than 5 calls back and forth to actually be scheduled for an appointment because the person taking my info was unsure if they accepted Aetna, even though Aetna listed her as a PCP for my particular plan. When they finally confirmed, I was told the next appointment available was in 6 weeks. Although I was already annoyed, because of her reputation, I was willing to deal with it. I received a call this week to say that they would need to reschedule, even though my appointment is just a few days away. When I called to reschedule, the receptionist informed me that Dr. Gounder is no longer taking new patients. I stated that I had made this appointment 6 weeks ago to which she replied, with an attitude. "What do you want me to do about it?" Extremely unpleasant experience from start to finish. And now 6 weeks later, I have to start over to find a new pcp.

FANTASTIC experience with Dr. Hedley. There was a small problem with the staff accidentally…read moreoverbooking Dr. Hedley during the hour my appointment was scheduled for- so I ended up waiting for about 20 minutes. But as soon as Dr. Hedley and her assistant found out that I needed to scramble to a meeting right after my appointment, they cared enough to work quickly but carefully to make sure that I made it to my meeting on time. Dr. Hedley has some of the best bedside manners I've seen in a doctor. She was gentle yet assertive in her demeanor and showed that she cared about her patients. Her responses to my questions demonstrated her knowledge and experience. Even though she made sure she examined me as soon as possible after my basic information and blood pressure were taken, she was still thorough with the actual examination. I can understand why some yelpers have complained about her staff. Personally, I liked her staff- although they were initially a little brusk (very typical for the city), as soon as we started talking a bit more at length, I found them to be quite sweet. I'm so happy I found Dr. Hedley and her office- I will definitely be coming back.

Dr. Henry is a knowledgeable and friendly doctor. It means a lot that I do not mind him staring at…read moremy lady bits in fluorescent lighting--mostly because he seems very nice and talks a lot! Most importantly, he did not appear to consult my chart and then begin to make judgments about my behavior, overall health, how long it would be before i get the baby bug, etc. On the other hand, the front desk women are kind of miserable. Why the attitude, ladies? Just book my appointments, answer the phone(!), and for the love of God, don't tell me that "no news is good news" when we're talking about the health of my internal organs. I cannot see them or the test results myself, so really--are you serious? That's not responsible in the least. There is potential for this rating to increase if he were to hire some nicer front-desk people. SHEESH.

I came to Dr. Roston on the recommendation of a friend. I was excited because she's a woman of…read morecolor and I love supporting my people! That being said I should have left her waaay before I did. I arrived at the office and waited about 15 minutes to see the doctor, well the nurse. I remember the experience vividly because the nurse told me to undress from the waist down then she gave me a sheet to cover myself with. It wasn't just any sheet, but a FITTED SHEET. I don't know how turned off I was about this, considering there are like a million flat sheets you can use if you don't want to put a smaller sheet over your patients, but people, it was a full size fitted sheet, gathered corners and all. I'd never seen anything like it. While I waited at least another ten minutes I could hear the doctor speaking to her patient in a room next door. I thought, well, the walls must be thin, because I heard just about everything she was saying...that is until she came in. She was friendly enough but also a very loud talker. I'm sure the walls weren't thin, it was just her voice projecting. She examined me and that was that. I didn't like the vibe, but was too busy to look for another doctor at the time. I went a few more times, once for a UTI and was treated like a refugee. I realized that if I don't have any signs of future life in my uterus she wants nothing to do with me. That feeling was very evident the other times I went, like gynecology was below her. After a few more visits I changed doctors and have been happier since ( although now I'm on the hunt again!).

I've been her patient for years and both the support staff and the doctor are great…read more I always have a good experience, and she is a thorough doctor.

I visited Dr Styler's office and I'm never going anywhere else again. I visited during this whole…read morepandemic and when I arrived I was the only one in the office so the check in process was very speedy. They of course required a mask and provided gloves at the front desk as well. Blanca in the front desk was very courteous and polite and then the nurse (who's name I forgot ) was also very polite and professional. When Dr. Styler came into the room I was just as pleased with her. She's extremely patient and takes her time explaining things as well as answering any questions. I never felt rushed or uncomfortable. She was amazing the whole time. Unfortunately the only downside to this office is that unlike my other GYN offices, they refer you out for ultrasounds and other work--however, I don't mind that at all because of the great service and care I got from everyone in the office. I'll gladly continue going to her.

Probably the most un-thorough "exam" I've ever had. Not to mention, took a month to get results,…read morewhich recommend a completely unnecessary procedure. Typical American medical system doctor, not at all the integrative approach that is claimed on the website.

Dr. Hentek is a top rate physician. She's straight forward and to the point and unpretentious…read more She's seen me on some of my worst days and given me top rate service. I remember once coming in to see Dr. Hentek with a chest and sinus infection. She saw me, gave me a perscription and left the office. When she came back in the exam room, she noticed I was in pain and couldn't stand. She asked me about it and wrote me a perscription for that as well. . Dr. Hentek saw that I was in pain and treated me for that distress. I'm thankful for her genuine concern. I realized that it didn't occur to me to ask her about anything for my back because I'd been told that the pain would pass by another physician and that I should just take Alieve. I'm a person of color and as such, I've experienced doctors who are hesitant to perscribe pain medication so I subconsiously didn't ask even though I was in the doctor's office. I have changed general physicians though. I had a visit with Dr. Hentek after I'd lost a significant amount of weight 30+ lbs. Dr. Hentek made a comment to me about making an effort to loose more. I shared my regiment and told her about the results I'd had in the previous months and instead of suggesting alternate options she just told me about the negative effects of excess weight and told me to loose more. Of course I have some idea of the negative effects of excess weight otherwise I wouldn't have embarked on the effort I did to loose the weight I had. Physically the doctor is larger than I am so I felt she should be a little more sensitive and construct in offering feedback on weightloss. I was pretty insulted so I'm no longer seeing Dr. Hentek. Women if you're a size 14 or above; you might want to see another doctor.

Love Saturday walk in and no appointment necessary ever. Not like other offices that can't see you…read morewhen your sick. She is there when you need her Very knowledgeable and caring. Accepts all insurance

Pros: * I've been coming here for 2 years and I'm pretty…read morehappy with my experience at Roosevelt Hospital Doctors Offices. I highly recommend Dr. Carolyn Iocolano for annual physicals and general medical visits and Dr. Kanos for OBGYN because they both are very knowledgeable, amiable and attentive with your needs, and most importantly...(especially in NYC where you're rushed like cattle), take their time with you. * Easy to make appointments over the phone or on http://www.zocdoc.com/ * The offices are spacious, clean and ideally located for anyone living/working in Midtown West. * Large waiting area with water and magazines Cons: * My only qualm here is that the wait is hit or miss- you can wait 5 or 45 minutes. Hard to predict.

I have been coming here for a while. I generally see Dr. Cohen and she is very helpful and takes…read moreher time to address all your needs. However, the rest of the staff is just terrible. The front desk staff is extremely unprofessional and rude. They seem to be too busy chit-chatting and gossiping. Their phone lines are forever busy. You will need to wait almost an hour before someone answers the call. In addition, there is no guarantee that your scheduled appointment is actually scheduled. Their staff may forget to put the appointment in the system after they have told you that you have an appointment and its all your fault. If this was not right next to my house and if Dr. Cohen was not so nice, I would have switched a long time ago. I am extremely patient and can deal with a lot of incompetence, especially since Dr. Cohen is amazing, but, I guess its time to find a new practice.

Very good doctor and kind at heart. Gives maximum time to hear patient views. His clinical…read morediagnosis is very sharp. Most of the times he avoids surgery and does not do unnecessary surgeries. And, after treatment, he himself calls the patients and follow up their condition, which is a rare quality we see in doctors nowadays. Thank you

The quality of care provided by this doctor and his staff is top rate. They are honest and caring…read moreand go above and beyond for their patients. I am not sure why they don't have 5 stars across the board because I went there several times, to both offices and was very impressed. I have had a business for more than two decades so I know a good thing when I see it. It is hard to find a doctor with a good bedside manner who really cares AND is highly qualified.