6K USD for mold removal and replace bathroom ceiling and 2 years later its the same.. what did they do ? quote me another 6k.

Cant thank Advantaclean enough. Woke up Sunday morning guest bathroom toilet had overflowed flooded bathroom and downstairs kitchen. Jennifer called Monday to arrange an appointment to get people around. Adam and Jesse showed up prompt at 8.00am and worked relentlessly for the whole day not leaving before 9.30pm. They were fantastic sealed off all the affected area's removed all the water logged and damaged area's and cleaned up before leaving. Cant speak highly enough of these guys they. You hope you will never need them but if you do you're in great hands. Thanks very much Advantaclean read more

This company was servicing one of my neighbors and decided it was ok to park on my property without permission. In the process ran over the area where the water line feeds my home. If this is how a representative from this company treats other peoples property how would they treat yours? FYI, the company is a franchise so when I called the number they had to call around to see who it was and from what the person who called me back because I requested it they never figured out what franchise had parked in my yard. read more

First off, five stars for this team! They were able to inspect the day after I called them, and had the work done within 3-4 days. The whole team was friendly and professional, and the price was very reasonable compared to what I was expecting to spend. Sebastian was my appraiser and main point of contact and I believe Doug was the name of the tech who did most of the actual remediation work. For several months I had been trying to address persistent dampness and an unpleasant musty odor in my bedroom. I threw out old MDF furniture, steam cleaned my window, ran dehumidifiers, and washed endless wash loads, and nothing seemed to be fixing the moldy smell. Finally, I noticed a little mold in my closet drywall and experienced a bit of panic. Mold can be scary, and I was concerned for the health of my pets. I called many, MANY mold specialists in the area and nobody wanted to help. Either they were booked full, didn't do residential, only did attics, or seemed like they just didn't want to take a small job. One competitor went so far as to tell me I probably didn't have mold if the drywall wasn't wet to the touch, but they could take samples for $300 (haha!). Unfortunately, I'm very familiar with what mold looks and smells like and I needed it fixed, not slapped on agar plates. Once I called AdvantaClean of the Eastside, they were swiftly on the job. For my particular situation, there wasn't even a charge for the appraisal. I went ahead with the estimate, and it was an easy process on my end. Sebastian stayed in touch and made sure everything was running smooth. Doug showed me the moldy areas when he cut them out and identified a gap that turned out to be the likely source of the moisture (an electrical box for an external security light that wasn't caulked/foamed). Tl;dr: AdvantaClean quickly saved the day for a good price. If I ever need water damage/mold services again, they'll be my first call! read more

To the company's credit, they reached out to me, both through Yelp and my email address, trying to make it up to me. I appreciate the effort. Hence the 3 stars for this rating. However, I don't remove any of my Yelp ratings, and I did specifically note in my previous review that my rating was not about their actual service. I don't write random bad reviews with no reason, so here's what I have to say--I scheduled the appointment about two weeks prior to the actual date. It's not like we just sit around and wait for the appointment to come. We have other things to do. We planned around to make sure we can make it to the 2pm appointment. It's not me, the tenant was there, my mom and her friend were there, all waiting. When nobody showed up, I called and asked, and all I got was a response that "they are not available today". No other explanation, no taking responsibility or owning up to the mistake she or whoever made. Now I don't know what really happened to the scheduling aspect of my appointment, whether it never showed, or it was marked as "cancelled". All I know is I made the appointment, and I did NOT cancel it. I don't know about your business, but I think scheduling is a very important part of it. I'd assume whoever does the scheduling should be good at it, it's her job after all! What would have made the situation better is if the girl admitted right there right then that she made a mistake. Maybe, just maybe, I would've rescheduled. Here's my other complaint. The appointment, or no appointment, took place on March 7. The company reached out to me over a month later. It takes someone over a month to look into a scheduling mistake???? Again, I appreciate the effort, but what's done is done. I paid $400 for someone else to come in and did an inspection. It's not free, but he did show up. read more

Adam and Modou from AdvantaClean Eastside were great! Professional, knowledgeable, efficient and clean. Took care of exactly what I needed. read more

BEWARE !!! I Hired advantaclean 18 months ago to clean mold from my attic, After they finished with the restoration work and promised me everything is ok, i went up to the attic and found they left a big chunck of the old insulation full with MOLD. that of course defeats the purpose of maintaining a sterile environment. in addition they didn't put in enough insulation back. and i had to chase them in order to complete the job. that 's not worst part.. fast forward 18 months to today, i went up to the attic again and found the place is full with MOLD AGAIN. called advantaclean, they completely avoided taking any responsibility. they didn't bother to respond to my phone calls and i had to call and email every day for a almost two weeks just to get a final answer saying they are not accountable. their response was even worse, they claim it is a franchise and the specific branch was sold to another owner. if you use your name "advantaclean" to attract customers - guess what, you are accountable not just for the profits, also when things go wrong. If you are looking for a reliable business stay away from the name "advantaclean" read more

After I lost days trying to fix wet, smelly carpet using rentable carpet cleaners and dryers, my insurance company brought in Advantaclean. WOW. They saved what carpet they could but mostly protected the house itself. Carpet, padding, tacks, baseboard: everything came out and the deep clean began. Four days later they've been to my house four times to monitor and adjust the process. My house smells great again and feels clean and safe because the real problem has been solved. Thank you, Doug. read more

Jennifer has been great and incredibly responsive through the process of having mold removed from my attic. Adam and Doug came out and did a great job cleaning up all of the mold. I have been very impressed by this company, and I would highly recommend them. read more

I've never had to use this kind of service before, thank goodness, but life happens and here I am! From the beginning, this company was so great. Jennifer reached out to me right away, was able to get to my house same day for a quote and start the process. She updated me on every step of the process. When work was finally approved from insurance their team was out same day. Zipped everything up, took care of the mess, and sanitized the whole area. Having 2 small children running around I wanted the mold treated as soon as possible and they didn't miss a beat. Thank you so much, I will always recommend your company. read more

After being referred to them by my neighbor we decided to give them a shot and it was a great experience! They were out to out to our house in a matter of days and were super knowledgable. We needed our furnace and ceiling ducts cleaned and Modou went above and beyond what we expected. Not only did he clean the ducts thoroughly, showing us before & after pictures along the way, he also checked our crawlspace and attic for any signs of wear on the ducts as well as for mold/moisture. Everything came back clean but it was good peace of mind. We would highly recommend Modou and AdvantaClean of the Eastside to anyone needing this type of work done. read more

Doug, Jeremiah and Lynn were professional and very personable.Set up and tear down was quick and efficient. Would recommend to anyone. Thanks read more

10/26/2013Edit " Matters on what is important to you. For me, communication is critical for a positive experience when hiring someone from the outside to do work in a home. The work was done well and they were quite pleasant when coming to my place to look at the problem and talk up their company. However, once they got the first 50%, the horrible experience began. Communication was poor, inconsistent, and reactive. I was not told when I could go back into my house (chemicals are not good to breath in, was told to stay out until told to go back in), I was not told why the drying machines were there longer then planned, I was not told when the project was completed and the company lost my keys. Also, I was told multiple times by multiple people, Jeremy and Jessica, I would be given an immediate call back. Guess what, I am still waiting for those call backs. If this is what you want for your experience, call AdvantaClean. UPDATE: 4/3/2014 Advantaclean did not leave a single voicemail. In fact, once I hired them, I needed to call five times before I was given a call back/response. Advantaclean picked the locksmith for my locks. Once I got the quote I attempted to call Advantaclean. They chose not to respond. Once I put a negative rating on yelp, I received multiple emails/yelp private messates from the owner asking me to removal the rating for their poor communication, customer service, and losing the keys to my home. The owner felt he did not deserve a one star rating. I wonder if this owner does the same thing when he gets a higher rating then he feels he deserves. read more

We recently bought a very old house and are in the process of remodeling it. One of the problems we found in the old house is that the attic is moldy and wet. We contacted different mold remediation companies and decided to hire Terry and his crew, because the information Terry provided is more professional than what other companies provided. It turned out to be a good decision as Terry and his crew successfully cleaned the mold and replaced the old insulation with new insulation. Overall result is good, highly recommended. read more

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We definitely did our research before choosing AdvantaClean. We interviewed three companies, had two in-home estimates, and felt safest with Terry. The AdvantaClean team helped my small family of three with clean-up in our attic this year. Terry was extremely thorough, and communicated clearly with us throughout the process. He came to our house same day for our estimate - and it was on a SATURDAY! Our home was left cleaner than when the project began. We are very satisfied with their work. read more

Very professional. Were able to drop everything and get 2 guys out to our location with in 30min of talking to us. They were both very nice and very honest about the situation - made us feel very comfortable. Would highly recommend!!! read more

Very pleased with the entire process of the mold remediation project. Met with Owner Terry Thomas and Jeremy Wlazlak to size the project scope and to develop a plan to complete each step. They were thorough in their assessment, timely in the execution and completed as promised each of the steps to our satisfaction. Communication was good and Jared, Jordan and Brock were the team that actually completed the work on site. They were proactive in pointing out issues for consideration as the project progressed! Overall very pleased with the results! We highly recommend the Advanta team! Nancy and Lou Cragin Edmonds, Washington read more

I recently bought a condo and noticed some growth on the windows. I cleaned it myself once but it came back within weeks and I also noticed some wetness in the area. Having done lots and lots of research online (and freaking myself out) I decided to call the experts to weigh in on the situation. Meigon was exactly what I needed in my life lol. She came on time, was super friendly and helped me understand what that growth was and how I can tackle it. I am so grateful to her to come all the way for this. I am sure if I really need help anytime, she can be counted on. Thank you, Meigon! read more

I would like to offer the highest praise for Advanta-Clean; especially Terry Thomas and Jeremy Wlazlak. I called Advanta-Clean after we had a major flood a couple days before Thanksgiving. Jerry, along with Jeremy, came out ready to work that very minute. They worked tirelessly, even removing sheetrock, cabinets and other debris. All their service personnel were courteous and knowledgeable about the process and we could not have gone through the horrible experience without them! I have recommended them to other families in the neighborhood that also experienced flooding, and will continue to sing their praises every chance I get. Terry's contact information is: Terry Thomas AdvantaClean of the Eastside Phone: 425-649-0600 Cell: 425-420-5067 terry.thomas@advantaclean.com read more

We had AdvantaClean of the Eastside visit to remediate mold we had in our attic. From the first meeting with Amanda it was clear the customer service of this company was different to other contractors we've encountered. She was bright, attentive, informative and responsive. Fast forward to the service day and the three person team (Adam, Sam, and Collin) were courteous, professional, hard working, and nothing seemed too much trouble. They worked far beyond the time estimated to complete the work and when we inspected our attic it literally looks like a new build. I am so relieved that we trusted AdvantaClean to do this work, and I only wish other contractors we've had out to do other constructions jobs or repairs were even half as reliable and professional. Thank you! read more

We were quite freaked out when we discovered that there was wetness behind the walls. We called AdvantaClean and Meigon came right away. She helped us identify the source of the issue and worked with our insurance company to get the entire situation taken care of swiftly. Throughout the entire process, they made sure that the mold was taken care of and the area was all dried up. They contained the area and when drying took longer than usual due to it being a basement bathroom, they explained and were very apologetic. read more

A company strong in ethics and customer service. Scheduling was prompt. Jennifer's assessment was thorough and she clearly explained her findings. The service and attention to detail from the technicians, Adam and Jesse was superb. Our home had much deferred maintenance when we purchased it and in dealing with many contractors I have had to finetune set up and clean up and press for corrections in their process. But Adam and Jesse were very professional and considerate of my home. Work area was left spotless and as they found it. They have proven to me to stand by their warranty and commitment to their clients. Very much recommend AdvantaClean. read more

My realtor recommended AdvantaClean as a fair and honest company for resolving mold issues with a practical and confident approach. They did an outstanding job from the first call to the last one. Suzi is outstanding in making sure the job is done right, all questions were answered and with minimal distruption. The whole crew was professional and worked hard. I was most impressed and wouldn't hestitate to highly recommend their services. read more

Our home inspector found mold in our attic and crawlspace, and AdvantaClean came out right away for an inspection and remediation. Their team (Jennifer, Adam, Doug, Modou, Yassin, and Bianca) worked efficiently and thoroughly, including labor-intensive removal and replacement of insulation. They set up containment areas to keep the surrounding areas of our house nice and clean, and they were also friendly, professional, and happily answered all of our questions. read more

I called due to a leak in my basement during the heavy rain. I was comparing them to servpro on price. I used servpro in the past and liked them well enough but they were charging a ton to clean up. I called Advantaclean strictly based on yelp reviews. The lady that answered the phone was nice enough. She did tell me they had a fee for estimates. I asked her to waive it based on the fact that Servpro didn't charge and she put me through to Terry, the owner, who waived the fee. Fast Fwd to the date of the appointment, I was waiting for him while talking to another contractor and realized he didn't show. I called him and it seems we might have miscommunicated the time. No big deal. He still came down knowing that I had a tight time box. All in all, the job they did was great. The crew were great guys and I knew I could trust them. They ended up having to stay extra days just to make sure everything was dry as we were still trying to seal up the outside of the house. The cool thing was, they didn't charge me for it. They did have a few miss communication issues with my tenant, which is why they're only getting 4 out of 5 but I will say this, in the end, a team shows they're true colors in time of crisis. These guys really came through for me and stuck to their originally quoted price even though they could have easily charged me more for having to wait longer. I will definitely use them again. Terry, the owner is a great guy and will give it to you straight. Just be sure to firm up the times with them so you don't run into the scheduling issues we had. All in all, great job! read more

I manage over 500 condominium units on the Greater Seattle Eastside and have seen a multitude of issues from candle fires, mold in attics, plumbing failures and the dreaded something stinks... find it. Suzi, the Operations Manager is my preferred service provider because she does not up sell the project and comes in with very reasonable rates. I have shooed other remediation companies Reps out the door to protect my owners from their scare tactics and terrible service contracts. We have been in over a dozen of disaster situations from just a little problem to hazmat ready, but that is our job, we make families whole after disaster. read more

I had Suzi come out this morning as I had some moisture concerns regarding some failed ducting. She was prompt, courteous and surveyed the situation. She told me that everything was fine and no water/mold issues just ducting that needed to be fixed. I was so grateful for her honesty and candor. So often we are sold something we really don't need. Not with this service. I've used them before and would use them again! Thank you Suzi! :) read more

I worked with Stacy to figure out what to do about a blackening on the plywood in my attic. Yes it was mold, but he doesn't throw you into panic mode as he explains how to treat it, if to treat it, and the best way to move forward. I was totally impressed by his significant knowledge and understanding. Will call him again any time the need arises. read more

I started this project wanting to add more insulation in my attic. To my surprise i was told there was mold in the attic and it needed to be removed. Well, the first bid I received was wow! So I found Advantaclean. Talked to the owner and was very surprised when he showed up with his lead tech. I was real impressed with the scope of work they described needing to be done, the pictures of jobs they had done before and details as to what caused the problem an what had to be done to prevent it. I was told there would be three women coming out to do the work. Now I have worked in my attic and its no fun job so I am thinking how is this going to work. Well let me tell you, I have never seen three women so dedicated and hard working as these ladies. They put a lot of men to shame the way they tackled this job. It was not only the scope of the job but also the long hours and steady communication with me and among them as to what was going on. They referred me to others companies for the other work that had to be done and i was equally pleased with them; fast, neat, great work. I must say that team of workers that worked here earned their pay and more in my book. GREAT JOB AND THANKS FOR A NEAT AND TIDY WORK AREA. It was seamless as was stated the first day I talked to them. I will refer anyone else in need of their services. Robert and Michelle read more

I can't recommend working with AdvantaClean. We just had to request them out a 3rd time to fix their work. We hired them to do a full clean crawl of our basement. The rep, Meigon, has been great to work with and very responsive and helpful, but the work itself still has not been completed to an acceptable standard. Ours was a large, dirty job to clean out the basement, remove the old insulation and vapor barrier and install all new, but it was the job they signed on to do. The first time they were here the crew left behind a mess of old insulation, mouse droppings, etc and they did not fully install the vapor barrier. When I asked about it they said it was fine and not necessary for more barrier. Within a few days a large portion of the new insulation was falling off the ductwork from shoddy taping and I could see that they had used a bunch of old soiled insulation to wrap some of the ducts. Meigon had the crew come back out to redo the work and they cleaned up and retaped the ductwork. It's been a few months now but we just had to contact them to come back out a 3rd time because much of the tape is failing due to the strips not being long enough to hold the weight. read more

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Terry from Avantaclean was very prompt in scheduling a time to take a look at the attic space needing attention. He followed up afterward and then scheduled the work to be done quickly. I am a realtor and he helped make the transaction smoother with good customer service skills towards my clients. read more

Had a water leak. Advanclean came out right after the plumber finished the repair, made a containment room and overnight the area was dry. I had a previous water leak and hired a different drying company who took days longer to get the area dried out and charged me 3x a much. Advantaclean is who I will go with in the future if I ever need this service again. read more

My condo has mold problem in the bathroom and bedroom closet. And need the inspection ASAP. I called up several companies, but none of them give me response or able to fix the problem. I called Advantaclean since they have good review on Yelp. Terry and his co-worker, Jeremy are very nice! They showed up on time and did the inspection with details explanation. They schedules the appointment right away and finished the project within one day. He gave us a estimate of $2184 + tax, but end up paying for $1800 + tax since the work was not that complicated as predicted. He gave us a discount. There is a saving of $384! Really appreciated for their work! Recommend for those people looking for mold company!! They are responsible and integrity! read more

Terry's Team were awesome! Jeremy, Jarod and Brock came to the rescue even i gave them a very very short noticed. I had an emergency, i found some discoloration in my attic ceilling the day before my home inspection, i called AdvantaClean told them my situation and immediately Terrry send in his A-Team....Jeremy checked my attic found the cause of the discoloration rightaway... Same day he organized his crew, Jarod and Brock, they very proffesional, friendly and totaly knoledgeble on what there doing. Thay treated, removed and repaired the disconnnected air duct and vent. My attic looks like brand new!!! Jarod also contacted me the next day to checked how my inspeftion went.... AdvantaClean did an amazing job!!!!!!!!!! Definitely will use them again:-) read more

I love these guys! They put my stress at ease! The Mold Remediation was explained clearly, and all went according to plan. I bothered them with so many questions and they answered them all professionally! Greg called me whenever there was something questionable during the process & Jeremy was nice enough to pet my huge dog! LOL it was awesome! I'm so excited and happy w/my mold free home now! I would totally 100% recommend them! read more

AdvantaClean crew arrived on time, completed the project (install new vapor barrier in home) and hauled their trash away. These guys were extremely professional! They went over the necessary paperwork and got started on the job. They let me know when they were taking a break and were able to finish the work in just a few hours. When they were done, they showed me pictures that they had taken of my crawl space, before and after. Love AdvantaClean! read more

I'm a general contractor and when I need to call a water remediation company it means that it has been a really bad day. The only other time I have called one, I felt like they took advantage of the situation and the inherent vulnerability I was in and charged us through the roof. Our second "opportunity" came a few weeks ago when one the weekend wind/rain storms we've had lately tore apart a tarp over the partially removed roof on one of my projects while the Owner was gone for the day and dripped/poured into the home for several hours. Damage was over two floors and included extensive hardwood floor damage, plaster, sheetrock and paint. I gave Terry/AdvantaClean a shot as he is a friend of one of my customers and I trusted the good things my customer had to say about him. I called Terry and he connected me to Suzi, his service manager. I then called Suzi, she said she would be out in an hour and she was. I was not on site when she came by as I had my own site Lead there to meet her. She went through it, gave me a quick estimate (which I approved) and then went to work immediately. The most important service they provided for us was that they saved the oak floors. They have a system where they essentially build a bubble around the flooring and then use blowers to cook the water out of the floor. It took a few days, I believe. Suzi also moisture tested all of the other walls/ceilings in the area and told us where we needed to demo and used fans to save the areas where they could. The level of service was great, so was the communication and the follow-thru. The preliminary estimate they gave us was $2500 to $3500. The final bill was $3000. The last time I went through this type of situation my bill was closer to $10,000. I hope I never have to call Terry again, but odds are we will get a jobsite wet again. And when that happens I feel very relived to have someone I can trust. read more

We had a mold buildup that got into the ceiling and walls from a leaky roof and these gentlemen came out and did a fantastic job in not only showing us the leaky roof but also pulling all the moldy insulation out so we could see where the damage was.They even removed a hugs wasp nest for us under the roof. I would highly recommend them for any job. read more

Wonderful!!! Far exceeded my expectations. We had a major leak in master bath with floor to ceiling mold and a wet wall (hiding behind wallpaper and tile). The team didn't leave a speck of dust or debris on my hardwoods right outside the bath. The barrier and their practices of taking out debris were perfection. I am incredibly picky and I highly recommend Terry and his company. They had to demo a large area, remove all tile in shower, etc. The bath was left super clean and most importantly mold free and completely dry. Even the attention to details like how the toilet was wrapped and plumbing covered. Every step perfect. read more

Terry and crew were prompt at returning phone calls and setting up appointments when I had to have to moisture mold removed from my newly purchased home. They had weekend appointments and even started the job on Sunday. Terry helped coordinate the removal and replacement of my insulation with another company which took some of the stress and worry off of me during that hectic time of moving. They cleaned up and I could not even tell they had been at my house working. I would whole heartedly recommend them to friends and family. In fact I have put Terry's business card in my referral book. Thanks again for all you did! Sue Horton Sammamish, WA read more