They installed flooring that was breaking as it was installed. 2 months later 100+ planks are…read morebroken/split/cracked. They won't fix it, but got paid from insurance. They don't have proper paperwork for warranty on wood flooring. They pushed repairs to manufacturer. They hired an "independent contractor " who was paid by flooring company. Buyer beware!!

Their service was prompt and efficient. I was pleased with the way that they worked with the…read moreinsurance company in getting my home restored.

Looking at these reviews it's a wonder they are still in business. Because they have no business…read morebeing in business. Does the licensing board not take steps to yank a company's license when they have this many bad reviews?? I mean it's off the charts. If you had this many complaints about you where I am from, your license would be revoked immediately. No questions. 1 star is too many for this outfit too. I don't even know where to begin with our fiasco working with this inept company. They are a restoration company, that's where it ends. They would do well to stay in that lane. Or better yet, close your doors, you guys suck. They have no construction knowledge, AT ALL. We too were hit with a ludicrous price for some simple work done prior to drywall. But not before we insisted that we get a quote for all of it first. Nope, never happened, and they just went ahead and did most of the work, then pulled a ridiculous number out of thin air saying that's what we owed. Sorry, you don't do work you weren't authorized to do and then think you can charge whatever you like after the fact. If I asked them for an itemized invoice for the items they did right now, they wouldn't be able to produce it. That's how bad this outfit is. And at least half the stuff was done wrong. They hire inexperienced non-English-speaking guys. And I don't care that they don't speak English, but it doesn't help. They told us they would be hiring licensed sub-contractors to come in and do all the work. That didn't happen except for maybe 3 or 4 phases. And I am quite convinced that these guys who are here most days, not all, and are on Spanglers payroll, they're not licensed contractors at all. And the contractors they do sub out, oh god. They are as bad as Spangler themselves. Clueless. And they go thru contractors like firewood. Hire the cheapest outfit they can find, then realize their work is beyond bad, then hire another, and another, and another, to fix the previous one's mistakes. They went through 3 or 4 mechanical contractors to do the heating and cooling, and it still isn't right. When the power was finally turned on, not one light fixture worked. NOT ONE! The electrician came back and cut out drywall all over the place to chase new wires, in brand new construction. Useless. This kind of shit should not be allowed. Period. The PM was never on site, although he would have you believe otherwise. He walked the place with us right before drywall and he didn't write one thing down. I had a full page of items on a legal pad. He told us he kept in all up here as he was tapping his head, in his clueless noggin. He was even dumb enough to tell us he didn't really spend any time on this project at all. No kidding. We didn't notice. They lie thru their teeth. They would have weekly zoom meetings to give updates and just blow smoke up your ass so bad, it was appalling. Like telling us the doors were all hung, and they hadn't even been delivered. The operations manager, Jason Williams and his in the field PM Rolando could not have been more on separate pages. They were never in sync with what was going on, or with each other. It's embarrassing. You would think it was their first project the way they royally failed. But looking at the reviews here, they have been getting away with this shoddy work and business approach for years now. I could go on for pages of the stuff they have done, and not done, but I'll spare you. If your insurance company recommends them, find a new insurance company, or clue them in to what Spangler is all about. Send them a link with all the bad reviews. This company has to end, I mean, end. They are all the things everyone else has said here, and then some. Steer clear of this useless company at all costs, which will ultimately be your cost if you make the mistake of hiring them!!

An improperly installed dishwasher flooded under our hardwood floors. We called our insurance…read morecompany and Spangler Restoration responded promptly and handled the mitigation. That was the end of anything positive from them. We were linked with Spangler Restoration through Contractor Connection. All work was supposed to have a five year guarantee. Spanglers subcontractor completely messed up the installation, sanding, and finishing of solid hardwood floors. Spangler said they would have the floors repaired and refinished. Then they demanded we sign a new contract that stated- NO GUARANTEES. We refused to sign and asked that contract language be changed to floors will be repaired to industry standard. Spangler just kept emailing us the "no guarantee" contract. Yesterday we were informed that Spangler is withdrawing from completing our restoration. Spangler has delayed for over eight months and driven up the cost of this project needlessly. They, and their subcontractors, have caused significant damage. They broke our granite countertop, damaging the wall and breaking the windowsill. They broke all of the cabinets they removed. They broke wood molding in our dining room and damaged baseboards throughout the first floor. These items are not repaired/replaced yet. None of this costly damage is included on their invoice! This is in addition to having installed and finished hardwood flooring incorrectly. Entire floor has to be replaced. Spangler came into our home, provided us with a contract to complete the repairs, and almost nine months later are leaving, with no work completed and a huge mess. Their lack of professionalism and accountability astounds me.

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

Disabled Combat VStefan here with same issue as most here. "Jay" Lanzy finally showed up with a…read morefew laborers who you can not communicate with. None speak English to understand my concerns. Bootleg work, nobody is checking behind these guys for qualit. they throw the crawlspace together , leaving stonea and objects under liner of 20 mil plastic which was easy to see 3 feet in. Random discarded items from crawlspace or mold removal on lawn. Had to call back several times to clean obvious areas, like crawlspace wood beams. Left lots of glue from the LVP that was on concrete to just soak it with there chemical. Should have removed all , that's what your paid to do. The workers seem like lazy. Broke items in house that I nevet said anything about so they wouldnt work halfway. Other companies just explained there way is half-ass , and done wrong, and things that where promised never happened. They when asked if my HVAC was affected by the mold, $800 dollar upcharge to cut holes all over my just paid for repaird ducts by Go Forth. Stuff was everywher after the HVAC cleaning, which did not to crap by make it worse I feel..... STILL To today, I can't go in my house . Still mold in places. Once they got your money... !!! Don't pay shi until it's done what you need . even when he text you, he needs money to pay his ?legal workers.... And then those workers refer other workers to replace the drywall and LVP to overcharge and break shit, and say they never did it!! $13,000 was spent and I still have more and I'm living in a hotel as I type this.... I really wish I would've paid a couple more thousand dollars and had Servpro or DRY OTTER do it. Jay Lanzy (owner) I was up charge to find more mold and I can't live in my house, buddy. I bet your big house is safe. There's nothing in fresh air allies that has to do with you having fresh air or testing.... And just because you have your "worker "take 1000 pictures doesn't mean that it's done right or clean, just 1000 pictures of what he cleaned. I can go on my crawlspace right now and take pictures and video of mold still sitting there.... I told you if you didn't do it, right

I used Fresh Air in my private residence in 2020. I selected them after getting a great referral…read moreon them from my realtor who had used them extensively in the past. They worked on my house in 100+ degree weather for 3 days. I must say the end result was amazing! They left my crawlspace in pristine condition! Even I was not afraid to go down there anymore. It looked amazing then...and even now 4 years later. I am a real estate investor and liked them so much that I now use then in all of the homes I purchase. They always do an amazing job at a very fair price. Additionally, Jay and Rolando in particular are both very responsive and professional every time we speak. I highly recommend this company, and I am very picky.

initially seemed professional. Mr. Cashion will have you sign their "contract" and then stop…read morecommunicating. Fortunate to have used a real professional after broken promises. Stay far away!

Grateful for all the help with my house. During a very stressful time they were pleasant, courteous…read moreand efficient. Thanks National restoration for helping me put my house back together I am beyond grateful for you and your crew.

Executive Restoration was amazing. We had used another company for remediation but, although they…read moredid a good job, we felt the need to follow up with an inspector. David verified what was done correctly but he suggested an additional procedure for the missed remediation that most companies don't have. He made us feel very calm by reassuring us that everything would be fixed. When he was done, we were so happy to see the difference and how every spot was completely cleaned and treated. We highly recommend this company because they do remediation but also inspections and they care.

Dave and his team did an awesome job with my crawlspace mold remediation and moisture barrier for a…read moregreat price.

My insurance referred this company. Big mistake. Not only was it a hassle to get repairs scheduled,…read morethe timelines were incorrect, they packed up a room they weren't supposed to, they left painters tape on the wall, put things back incorrectly or not at all, had my thermostat set at 69 degrees (in August), and while they were working in my home and responsible for my property (I had to vacate the premises for 2 weeks), items were stolen from my home. According to the police, there were no signs of forced entry and the items taken were random and from several different areas of the house which were intended to not be noticed until weeks after the repair work had been completed. To top it off, there was one five minute conversation with the company about how they would cooperate with the police and while the investigation is ongoing, filed a lien on my property for nonpayment--which comes from my insurance company anyway and not us personally. I would never recommend this company to anyone.

This company has very poor business ethics!! I had a young man that they contracted out to repair…read morejust the base boards, while he did do a good job on the base boards he called four or five times to setup the appointment to do it and would just not show up! I called to complain and nothing was done about it not even an apology and on top of that he never came back to paint the last one under the sink my husband said just forget it and did it himself! We will never use them again!

Matt Stone is the owner of this company and consumers BEWARE!! I have personal experience with Matt…read moreas a business owner. He was/is the owner of Premier Outside that we hired for a pool spa/project and he has left us with an unfinished job that we paid $100,000 for and a never ending nightmare. He hired shotty subcontractors, one of which refuses to finish or warranty their work and Matt Stone refuses to have someone from his team or a new subcontractor to come finish the work that was apart of our contract and that we have already paid in full for. He has multiple businesses, so I'm assuming he has MANY connections and subcontractors that COULD come finish our job, but instead he is choosing not to do the right thing and to save HIS money and not care about the EXTRA money WE will be forced to spend. He clearly does not care about his customers, nor does he care if people HE has hired do crappy work. He is all about the dollar. As a business owner, OWN UP and do the work you promised to complete. We have a signed contract stating PREMIER OUTSIDE would complete all of the work to include pool, lights, concrete and TILE! BEWARE of working with this company or any company he is the owner of. If he can treat his clients this way with his pool company, he will without a doubt, do that with of his companies! I will be filing a complaint with BBB as well.

From the owner: At Charlotte Restoration we strive to be the top restoration contractoravailable. We believe our…read moreCustomer Service and Quality of workmakes us your preferred contractor.

Designed and remodeled kitchen; laid new bamboo flooring in kitchen, dining room, hallway, & bath…read more New maintenance free porch railings. The work was superior, done in a timely fashion, and reasonably priced. Very knowledgeable, and responsive to questions and concerns.

From the owner: Founded in 1985, Diamond Builders of America Inc. is a two-generation, family-owned and operated…read moredesign-build home remodeling company. We also provide light commercial remodeling services. With offices in Matthews, NC, we serve select areas within the greater Charlotte NC metro area. Our service area includes but is not limited to Charlotte, Matthews, and Mint Hill in Mecklenburg County and Stallings, Weddington, and Indian Trail in Union County.