As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

We noticed some green algae developing on the side of our house, and our HOA sent us a notice…read morerequiring it to be removed promptly to avoid potential fines. I explained the situation to Carolina Power Washing, and they were incredibly responsive. A project manager came out the very next day, and they had availability to schedule the work for the following day. We decided to have the house washed, gutters cleaned, and pavement pressure washed. The crew was professional, punctual, and did an excellent job. The entire process was smooth from start to finish, and the results exceeded our expectations. I wouldn't hesitate to use Carolina Power Washing again and highly recommend them to anyone looking for quality service.

From Sam's guidance and welcoming introduction thru the proposal process and onto completion, CPW…read moreis a gold standard service team. I wish all business interactions could be this effecient.

If I could leave a ZERO star review I would!! I paid 250 for a terrible cleaning. My house is still…read morenot clean after almost 7 hours of a " Deep Clean". The carpet shampoo was set for 11am the next day (today) and it is now 1:40pm. I have talked to the owner and they said the workers were on their way.....still haven't shown up. Today is my moving day and this company has set me back in more ways than one. I am late leaving my rental property, late with the Uhaul return and late getting to my new home. DO NOT use this company, pay a little extra and get people who actually know how to clean, HOW TO schedule work properly, how to communicate with clients and how to HOLD TO THEIR WORD!! ******Updating this because of the owners garbage response with proof I sent videos, messaged at the time of SCHEDULED WORK! I had no response and have been left with no response as to why the company didn't come UNTIL THIS RESPONSE to my review. owner was notified I was in the middle of the move and was first contacted via Yelp a week prior to needing this cleaning. I got a contact back the day before I needed cleaning. To add to this. The owner showed up and was talking negative about the state of my house in Spanish (I'm fluent in Spanish, but I'm a white male. Jokes on you buddy) DO YOURSELF A FAVOR AND HIRE A BETTER CLEANING SERVICE! *****additional edit!! Owner is willing to share pictures of my personal belongings and is willing to breach the privacy of past clients. This business keeps on showing that they are unprofessional, and an overall terrible "business" I will be contacting legal help due to this. JOSE DOES NOT HAVE PERMISSION TO SEND PICTURES OF MY PRIVATE BELONGINGS TO ANYONE. If pictures are sent to you please reach out to me. This is against the law.

I consider myself one of the most fortunate individuals, to have been introduced to the Owners of,…read more"MULTI CLEAN SERVICES"! I am the Owner of an "AIRBNB" Property, that They have been, Meticulously Maintaining for Me, for Several Years!!! Every New Guest, that Books a Stay...Always Comments on the cleanliness, attention to even the smallest areas and items, that are always left "Sparkling clean", Which makes for the most Comfortable and Inviting, Pleasurable, Stays!! Especially during this time of COVID, they have even adopted one of the most strict and comprehensive, disinfecting Cleaning Protocols, I have ever witnessed! This Company, is Definitely The Best and Most Dependable, I have ever Used!!! I am So Grateful to have them and I Happily Refer them to ANYONE!!!!!

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

I am absolutely thrilled with TruBlue of Union County. They sent Tom and Tyrek to install a shower…read moredoor on our bathtub last year and I just had Lucas install a screen door. They did a superb job! All of their technicians are very polite, professional and knowledgeable! Their employees are perfectionists. They truly went the extra mile to make sure everything fits perfectly, works perfectly; and to make sure customers are 100 percent satisfied with their work. I highly recommend TruBlue of Union County for all of your home improvement and maintenance needs.

Wendy Linker owner of TruBlue of Union County and her team arrived on time for our initial meeting…read moreat my brothers home in Charlotte. The TruBlue team completed repairing the ceiling, painting, laying laminate flooring and new carpeting throughout his home. Externally, the roof gutters were cleaned and repaired. The home was power washed and yard work was beautifully completed. I never had to inquire about what was being done because Wendy daily keep me informed and would offer advice to her making his home more appealing to any potential buyers. The TruBlue team were professional, and worked hard to get the job done in a timely manner. My brother's home now looks fabulous, with the yard work and new shutters on his windows, and most importantly - the For Sale sign placed in the front yard of his home. I highly recommend their service because Wendy is honest and dedicated to getting the done from start to finish!

SECOND TIME (After 3.5 years & in a new place)…read more It's always going to be a 10/10 experience with We Clean 4 U! They've saved me every time I'm at my lowest and just need an extra push. Some people may not realize, but when life really overwhelms you, it can cause disarray in areas of life such as your home & to have someone come in and lift a load and help you get upright is a blessing! Yes you pay for it, but I am that much closer to peace in my safe haven. Phillip took his time on my 1 bedroom apartment today. He went over time and I wish I had a million more dollars to send. I felt so bad because I had clutter everywhere. Clothes all over the bed. All in the corners. I had papers all over the counter top and dining table. I had books and schools supplies scattered in the living room. Every shoe was there to greet you at the front door. The place was a hot mess!!! NOW, The place smells wonderful. I love the vacuum lines . The sink HAD hard to remove mess and it's sterling silver now. The microwave and oven are clean. He folded my clothes for a small fee that I'm sure many of us will pay over and over. Nobody likes folding clothes. It's sooo irritating. It just looks like a nice place to be. Now, all I have to do is go through the piles of mess I had scattered. Thank you so much and I'll be back again and again.

Contacted them on a local recommendation by another neighbor to come in and clean our home after we…read moremoved out. Phillip, the owner, was actually the one who came out to provide the service. He was so friendly and professional, and his work exceeded our expectations. I can't recommend him enough to anyone wanting a professional and reliable cleaning service for their home or business.

Jason was great. Gave me a call to confirm. Gave me another call that morning with an updated ETA…read more Listened to what was investigated so far. Quickly came up with a solution that fixed the problem and saved me money. Job done with high marks. 5/5 stars, would hire again.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

John came out, very professional, and kept me abreast of findings and suggestions. He added…read morerefrigerant and it began cooling. Happy with outcome. Was very honest and personable. Would definitely recommend. Second time using Horne Heating and Air Conditioning and pleased both times. Didn't try to up-sale.

We continue to be extremely satisfied with Horne Heating and Cooling. Their technicians demonstrate…read moresound knowledge and understanding of HVAC systems, and are reliable and courteous. We were very pleased with the work that Tim and Dimitri did while conducting the spring maintenance on our HVAC systems last week. They were polite and friendly, showing respect for our property. They did a thorough job cleaning our units, taking before and after photos which they reviewed with us, explaining the entire process and their their findings. They are "Top Notch" technicians with excellent analytical skills in addition to communication and interpersonal skills. It was a pleasure working with them!