Great professional and caring staff. Parking is easy and comfortable accommodations.

Be prepared to fill out more medical information and paperwork than you would ever need to for even your own physician. This place is also quite invasive with demanding to know your detailed medical history, and they openly discuss it (to where others can here it). Why does my hygienist need to know details about diseases/conditions they've never had training for? I've been taking my whole family here for 8 years or so but recently cancelled service for all of us due to the mountains of paperwork and invasive medical questions. read more

Worst customer service from the front desk. I brought my son in this morning for his appointment and was told he didn't have one. I showed them the email with the appointment reminder they sent and she said "yes I see that but he doesn't have an appointment in our computer." I then reminded her that someone called in the morning to change my other sons appointment because his hygienist was out sick and they needed to reschedule him to later in the day. I said that was fine even though it was very inconvenient to go once in the morning and once again later in the afternoon but people get sick and this happens but I verified that my other son was still on for 10am and she said yes. She didn't try to squeeze him in the morning she said she could get him an appointment for later in the day. Oh so now I have to come back two more times. No thank you. She clearly was the one that canceled the appointment and wasn't willing to work it out. Very disappointed in how I was treated from the woman at the front desk. I told her to cancel all future appointments. Time to move on. Then she called and asked me if I was serious. Our family has been with them for years and lately it's been terrible. read more

As a person who has been going to the same dental group for literally my entire life, it was difficult to break away but it had to be done because making the 250 mile trek home for a cleaning was just silly. I did some research and decided not to go with a Boston/Cambridge based practice as the DentaQuest Oral Health Center office is close to where I work so I could pop out during my lunch break for a cleaning. OFFICE LOOK: Overall the office is pretty large and new. They moved from another location to this Westborough office in 2007. There is ample parking (about a dozen spots dedicated to DentaQuest Patients Only) in this shared office building. I liked that when you walk in, you are immediately greeted by 4 Check-in Kiosks. The staff was very friendly. Another review said that they had to wait a long time, but I came in 10 minutes before my scheduled appointment and was in a chair within 5 minutes, even as a new patient (I sent them my files and paperwork the day before). PATIENT EXAM ROOM: A pretty standard exam room, about 10x10 decked out with modern amenities. They had a pretty new digital X-ray machine, so you don't have to wait at all to get them processed. Everything seemed clean and new. STAFF: The hygienist (Joanne) was very nice and not too chatty. I know that some people don't like being talked to during a cleaning, but she wasn't pushy but very friendly at the same time. I made the mistake of saying I am a New Yorker and a Yankees/Giants/Rangers fan which we joked about most of the time (very lucky I didn't walk out with a root canal). She spent about 30 minutes performing the checkup, cleaning and discussing how to improve my oral care along with a few suggestions. My dentist was Dr Biyi Ogunjimi who was very friendly. He only examined me for about 5 minutes, but he was very attentive and paid close attention to details, making notes on certain areas that he would want to check in the future. He suggested a few toothpastes and mouth washes to help prevent any future problems. The Check-in/out staff was very friendly and attentive. Since I transferred from another office, they reached out to them to get my medical records and ensured they were in my file. One thing that was a bit weird was that when I checked in they did not know which dentist I was going to see as a new patient. No biggie, but would have been nice to know before I was upside-down in a chair. GOODIE BAG: They gave away a standard goodie bag filled with an analog toothbrush, two travel toothpastes and coupons. A nice little touch, even though I know Crest gives it to them for free to promote their brand. SUMMARY: In summary, I will be going back. I was in and out within 45 minutes with barely a wait. One interesting fact I picked up was that they are affiliated with Delta Dental (the big chain). This is probably a good thing, because that means that they have the purchasing power to get quality physicians and equipment. I probably will be going to my childhood dentist if I ever need any work, but for biannual cleanings, I will go with DentaQuest Oral Health Center. read more

See all

I do like this place everyone is nice but I don't always find them very professional. When I go they spend a lot of time talking to each other and they never have any idea what my treatment is when I go. I don't feel like they care enough at all. Wish I had done my research. I've had my braces on for a little over a year now and they never come and tell about my progress or tell me what they are doing. They just gossip and the assistants are always grabbing the wrong tools. Can't believe how I professional these people are. Can't wait until I'm out of these things! Do your research people! read more

I have no issue with my Hygienist Rosemary...she was great and I will really miss her. Where I have an issue is with their front office. I had been with this Dental office for years since they were located in Southborough and I went for cleanings there regularly every six months. On my most recent visit though the receptionist asked me to complete the health questionnaire which if you've filled this out it is definitely not a short form and it takes quite a while to complete. I explained how I had already completed this on my last visit (and also the time before that). The second time I filled it out I assumed this might be needed due to the change from Oral Health Center to Advantage Dental. I tried to explain how it took me so long I was still filling it out on the dental chair. The receptionist responded like this was not unusual. She then said to me she had nothing on file for me since December of 2020 which strangely is exactly what they told me the second time I had completed this form (hmmm). I again insisted I already filled all this information out. This is when the receptionist said to me she was not going to argue with a patient and that if I didn't fill this out I couldn't be seen. So needless to say after hearing this I proceeded to say: "Good bye" and I left for good. I feel this place has unfortunately gotten too corporate for me so I found a smaller dental practice which is closer to me. read more

I think they call it "Bait & Switch"? Three different crowns, each time I was quoted a price and signed a form stating the price for the crown. After the first appointment I was aked to pay half. No problem. Then she tells me the price for the crown is 1.5 times the original quote. Same game each time for each crown. The third will be the last from DentaQuest. Dental staff is exceptional, no complaints at all. The office game is another story.... read more

This is a rather big dental office. I was looking for an office that would work for my family that was in our dental insurance network. It was difficult to get an initial appointment, but once the initial appt. was done, further appointments were no problem. The office is clean, organized, and mostly professional. My daughter needed extensive work done and all of the appointments were promptly scheduled. all in all we are happy read more

In the past year I had 2 crowns performed. The first one had to be redone completely as I had continued pain below the crown after it was installed. I was told this happens 1 in 100 times. The 2nd crown was installed and I paid $500 for it at time of delivery. Two weeks later they informed me that I owed an additional $500 since Insurance would not cover it. I learned that most dentist offices send pre-treatment quotes to the insurance companies for anything over $300, but they did not. So, while I was told it would cost $500, it ended up being $1,000. If they had sent out a pre-treatment quote request and it came back that it would cost $1,000 then I would not have done the procedure. I've decided to switch to a new dentist. read more

I made my first visit to DentaQuest this morning, and it was a great experience. Well, as great as going to the dentist can be! The reception staff were friendly and there was an expansive and comfortable waiting area, although I waited less than five minutes. The hygienist and dentist were very nice, thorough, and answered all of the questions I had. My teeth look and feel great - and I will definitely be back for my biannual cleanings! read more

If there was a "NO STAR" option, I would have selected that option. Due to a job change, I selected this practice based on my employer's recommendation. I have extensive dental work and do not mind going to the dentist. The facilities are great, the front staff are great and the hygienists are great. However, In the past year, I have had three different dentists. The dentists seem to come and go, which impacts the quality of care that you receive. While the place looks great, the staff are very nice, the revolving door of dentists is problematic if you are looking for quality care. I am currently seeking another dental practice. read more

I have always been self concious of my teeth and have spent a lifetime trying to save the few i have left. Dr novi at the oral health center has been my saviour. Both he and all the staff there approach you in a kind, professional manner. When i am there they treat me with respect, and we. Even laugh throughout my appointment. They continuously ensure that i am comfortable and pain free. On every occassion that i have an emergency, i am seen right away. I honestly cannot sayenough about the care i have received for over 15 years. And the best part is it just keeps getting better. I applaud all the staff from dentaquest oral health center for their professionalism, kindness, support, and dedication. They are committed to every patient that they serve !!!!!!!! Wendy Bennett read more

Absolutely love calling DentalQuest our "family dentist". It's the only dentist my children don't mind going to. We've been going there for several years now and our experience has been very positive to say the least. When my son was three, crying and scared, they allowed me to sit in the dental chair, with my son on my lap, while the hygienist raised and lowered the dental chair to make it seem like a fun amusement ride, until my son started laughing. That is what I call going above and beyond the job description. Simply, Caring! . And, after sharing these experiences with my brother, he's been taking his family of 5 to DentalQuest for the past 5 years. Everyone there is always very friendly and very accommodating. From the receptionists to the dental staff. We absolutely love our dentist, Dr. Gupta. In the past few months she has treated my now 11 year old son and elderly mother with great care and understanding. My son loves the way she interacts with him during his visits. To put it in his own words, "Dr. Gupta is very social and fast and it doesn't hurt" My mom liked Dr. Gupta's "bedside" manner and the way she explained everything and made her so comfortable. I like knowing that with Dr. Gupta we are getting thorough and professional care in a most comfortable and convenient facility. From the Kotsifakis-Henriquez family.......Thank you for all you do! read more

I will NEVER go back to this place. The pediatric dentist (Dr.James Grieco) is unfit to be treating children!! I doubt he has ever handled children patients!! The staff is fine but the doctor was a major disappointment!! For a person his age (50+) I expected him to have the necessary experience & patience to handle children better. Forget children, he would not even want to answer my questions & I had to just listen to what he says!! He also did not complete the procedure that was planned for the day. For this experience I would give a 'no star' rating if I had the option!! read more

First off, let me say that I like this dentist's more modern techniques. They use ultrasound to blast crud off of your teeth and can get your cleaning done in far less time than manual picking at each tooth. Unfortunately I'm not able to say thing else good about this place. I have been here only twice, once for a cleaning, and again for a filling. On my first visit i noticed a sign that said "Payment is expected at the time of your visit." So on my 2nd visit i came loaded with $20s from the ATM. When i arrived, the receptionist was on the phone for 25 minutes, so i couldn't sign in on time. When i finally reached the Dentist's chair, she made some nasty comment to me about how I wasted her time. Afterwards, i was quoted $200 for the filling, which became the actual amount, and which I paid in full out of $20 bills. 6 months later I was sent a bill for $136. It was recorded that I only paid $64 which is not possible as i couldn't denominate 64 out of 20s since 64 is not a multiple of 20, and I would've never asked for change unless it was paid in full. My assumption is i wasted $136 of the dentist's time and she's trying to recuperate it by waiting enough months to send the bill hoping i wouldn't remember if i paid. It will now go to collections and ruin me again right when I'm trying to rebuild my life because i won't pay them twice. Keep yourself and your family very, VERY far away from this place. This is too bad because i otherwise liked this dentist due to their more modern techniques. I'm not going to relate all the details but this $136 was literally the end of me. The people that work here can no longer claim a human life is worth more than $136. No company should be allowed to send bills to collections unless it was a loan, because there's nothing stopping them from doing this to anyone and aren't required to show proof that I owe them any money since they control their own books and can change anything they want in it. I even offered them an ultimatum to fix their books in exchange for repeated business, but they declined. read more

Dr. Pooja Gupta, DentaQuest is the best dentist that I have visited in my entire life. I had to have some pretty extensive dental work done which required more than 1 visit to complete. Dr. Gupta really went to great lengths to help me out with complicated dental issues - she went far beyond the call of duty. Not only is she a fantastic dentist, but she is a really kind and caring person who is devoted to all of her patients. read more

Do NOT go here. The worst experience of my life. Went to get a chipped tooth fixed. I was a first time patient even though my child goes there. They wanted me to wait over a week to get in. I had to negotiate to get in sooner. When I got into the chair, the dentist and assistant began a full blown conversation about their working relationship, what they were doing over the weekend, the dentists personal interests etc. and did not acknowledge me at all. Did not ask anything about me, who I was, where I was going previously, nothing. 2 minutes into the chair, the dentist aggressively began "fixing" my tooth with out telling me what they were going to do, how long it would take, what the process would be, or any information at all. They had me laying completely flat which when I said was not comfortable for me, the DENTIST quipped that it was comfortable for him and he has a bad back and student loans so I would have to deal with it. I told them to STOP...and I sat up. He then sarcastically told me he thought that I should be able to handle the 7 minutes it would take to fix it. I explained that I do not like dental work and that he had not shared with me the length of time or any information about the procedure. I told him I needed more information which he finally gave me and fixed my tooth. While I was not at all happy, I went back a week later for a teeth cleaning that they recommended I have since it had been a year since I had one with my previous dentist (who retired or I would go back to him). In the cleaning, the newly fixed chip in my tooth fell off !!!!!!! Now they want me to come back in another week to get it fixed. I complained and they had the manager address the experience with me but the bottom line is this...it is the Mass Market Wal-Mart of dental offices and they do not care about the patient experience. read more