I have had the worse experience with this company. First I'd like to say that they give a discount for people to review them. I don't know how you expect me to honestly give you a good review with the service I've received.
I bought windows in the beginning of August, I still haven't gotten them. Let me go down the list of issue I've had:
First the sales man came two hours early (that's great I'd rather you early then late but a heads up would be great) I hadn't even gotten home from work when he showed up so I felt really rushed. I listened to what he said, they seem to have great products (I can't say from experience but from what I saw that day they have good windows). I got the pricing for the different options and at this point told him I'd get back to him because I wanted to get other quotes. He proceeded to tell me (over and over again) because I live in the country no one else would make the drive and that their prices were low (I agreed with the prices) after an HOUR plus of the same conversation I walked away and told my husband I was done and if he felt like the price was right and it was a good opportunity then go with him. (We did) before leaving he said someone would call us the next day to schedule our measurements. He said measurements would be done most likely Friday - of the same week.
The following Tuesday I call because I hadn't heard anything. I spoke with a woman in the office who said she would call the guy who does the windows and make sure he got our paperwork. She said we'd hear from him shortly.
Another week goes by and I hear from no one, so I call back, she tells me he's been busy because they only have one person who measures and installs all the windows. He calls me later that day and tells me he will be out the next day at 6pm. At 6pm the next day my husband gets a call saying that he would be at the house within the hour. At 7pm sharp a guy on his motorcycle pulls up ( as this doesn't bother me I was taken back for a minute). This guy he super nice, I really liked him, he explained how installation would take place and what we need to do prior to our appointment. My only issue is he told me the reason he was an hour late was because he had a long day (26 window project, alone) and wanted to go home to eat dinner and grab his motorcycle. (I'm glad he called but really? I have a kid and dinner to make too). He takes the measurements and tells me they'd call once my windows came in.
Weeks go by and I hadn't heard anything, so at the end of September I call. A gentleman tells me my windows are on the truck and will arrive Friday, we will hear back from them shortly on when they can come out.
A week later the owner calls my husband and asks how we like our new windows....he's shocked to learn we don't have them nor do we have an installation date. He tells my husband he's going to find out what's going on. A few days later we get an installation date.
Just last week, so mid October, we get a call saying our windows didn't come in due to the horricanes and that when they come in we would get called.
At this point I'm so done with this company, I give it a few days and call the office. I talk to the same man who told me my windows were in, weeks prior, he tells me there was a mix up with my order and another order and unfortunately our project got canceled. Hmm well my response to that was, my husband was told that it was do to the hurricanes but you're telling me a mix up? He then told me well, yeah, we are having delays in receiving order. We can't help the weather, well which is it a mix up or weather?? He tells me he's going to find out what's going on.
I call the office back and ask to speak to the owner, three days later the owner still hasn't returned my call but hey, I got a call back saying my windows came in last week! (How convenient) so now fingers crossed my windows get installed by the end of October. read more