My experience was great at ENT Surgical Assoc.. I had a septoplasty and tonsillectomy and both…read morewere explained thoroughly and I left the office feeling confident and assured that I was in good hands. The procedures went well, minimal pain and back to work after 1 week! The staff were all helpful and kind. Response times were top notch to any questions I had along the way!

From the owner: Specializing in: - Hearing Aids & Assistive Devices…read more- Audiologists - Medical Equipment & Supplies - Physicians & Surgeons, Otorhinolaryngology (Ear, Nose & Throat) - Physicians & Surgeons

Being new to the community, I rely on my family to refer me to a good primary physician. We found a…read moregood one right here at Affinity. This Affinity Clinic is located adjacent to St. Elizabeth's Hospital. There is parking across the street. Continuity of care has been established. My doctor, and those who assist him, couldn't be nicer about answering questions. They work with the results of my former physicians. Not a bad wait prior to visit. Clear explanations of procedures offered, to the extent of writing them down. A well organized system here.

I have been continually frustrated with the incompetence of this business whenever I need my…read moreprescriptions refilled. Since they are Cat-C, I need to call them every month, and I have needed to allow for two weeks of leeway in order to get my refill when the last pill is gone. Now they've switched over to an electronic system that supposedly will make this process easier. Considering I called in last Wednesday, am out this Monday, and a "computer issue" means whoever is in charge can't even send my prescription to the pharmacy for a refill; I am not optimistic for any improvement in their performance.

Specialists? Really. I went to the Ear Nose and Throat Specialists, Oshkosh office. When I…read morechecked in, they told me that I would first need an audiology check. For what I questioned? They told me for vertigo. OK??? So I found out what I knew. I have a hearing loss. Now the specialist part of this. The Specialist sat me in a chair, turned my head, had me lay down, then up, turn my head left, then right. Then the specialist proceeds to tell me that she does not know the cause of the vertigo, but she will send me to another "specialist" to relearn balance. I was in the office for 1 hour and 45 minutes to learn nothing and was promptly billed $426. Terrible. So now I get a response that they reduced it by several hundred dollars? Are you kidding me ? I get crap medical care for over a thousand dollars and they say their doing me a favor by REDUCING the bill? People, this is why everything in medical costs so much. They ROB you; and this is a at a reduced rate! JOKERS!

From the owner: We are a Ear, Nose and Throat practice that has 4 ENT physicians, 7 Doctors of Audiology and 2…read moreNurse Practitioners. We serve 5 locations in Appleton/Menasha, Neenah, Oshkosh and Berlin. We have won "Best of the Valley" four years in a row.

My experience with Dr. Kagan was extremely disappointing. My son and I arrived for a 10:00 a.m…read more appointment and waited 50 minutes past the scheduled time without being seen. I checked in with the front desk after 25 minutes, and again at 45 minutes, explaining that my son was missing school and I had other obligations- we might have to leave. By 10:50, with still no communication or update from the doctor, we informed them we were leaving. Later that day, Dr. Kagan called me--not to apologize, not to check on my son, and not to acknowledge the extended delay and poor scheduling. Instead, he questioned and criticized me for leaving. It was clear that his ego was hurt by the fact that I wasn't willing to wait indefinitely or reschedule another check-in. Rather than approaching the situation professionally, he lashed out, spoke to me in an accusatory tone, and even hung up on me. He ended the call by saying that "as a courtesy" he would send our records, and that it would be the last thing he'd do for us. The complete lack of professionalism, empathy, and respect for our time was unacceptable. Patients deserve a doctor who communicates clearly, values their time, and treats them with respect.

Went in when my daughter was a little over a year and having eczema and breathing problems…read more Dr. Konz told us (after testing) to rehome my cats, and that there was no other option. I did so. She told me that because my daughter was having allergies around dogs as well, it was imperative that my daughter was not around dogs. She wrote a note to my daughter's father expressing this. My daughter's father called in a few days later and said that, because he had never seen a reaction from my daughter around dogs, that Dr. Konz needed to change her diagnosis. She relented, wrote another letter for him, and asked him that neither of us call her again -- as she did not want to be involved in a "custody dispute". I tried calling a couple of times after to clarify that my daughter was okay around dogs, and never got a single call back. My daughter continued to have allergies (around dogs) for almost six months before I brought her to another allergist. He advised that my daughter was not allergic to dogs, and that she was mildly allergic to cats. He gave us a variety of suggestions that did not involve medication to help soothe my daughter's allergies. Since then, she is completely fine around dogs AND cats. We brought our cats home. Dr. Konz is very easygoing, but the clinic (and Dr. Konz) handled the situation unprofessionally, potentially putting my daughter in danger because only ONE parent could be at the appointment. The clinic was kind and considerate, and they even offered my daughter a toy at the end. But when it comes to safety of my child, I would not trust them. Not for a second.